Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.85

4.9 Rating 1,897 Reviews

97 %

of reviewers recommend Quest Motor Group

Company Reviews

Metrics

Info

4.9

Based on 1,897 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Quest Motor Group:

Quest Motor Group was founded back in 1924 by the Gozzett family and today is still run and owned by the same family who maintain many of the original principles Quest Motor Group was founded upon. This allows Quest Motor Group to give every customer the best experience possible whilst supporting the local communities and organisations around our dealerships.

Quest Motor Group. A Family Business Since 1924.

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 14th May 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service dispite being in lockdown”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Dear Mr Finch, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that chooses us, so it's fantastic to hear that we achieved this during your experience with our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Darren of Maldon was so helpful He answered all my questions and sent videos shoo g me round the car”

Helpful Report

Posted 4 years ago

Dear Mrs Collins, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I will be sure to pass your kind words onto Darren and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Did everything I required nothing else to add”

Helpful Report

Posted 4 years ago

Dear Mr Chapman, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“More than just a car dealership, a family run business that listen and offer great advice”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Dear Mr Everitt, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“I am a returning customer, Amazing customer service! Couldn’t be more great full!”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Dear Miss Murton, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. Thanks again for your continued business and if we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Paid deposit on car 7thDec, 19th Jan asked for deposit back, no v5, no car.”

Helpful Report

Posted 4 years ago

Dear Mr Scarlett, We're sorry to hear about your experience with our Maldon dealership. I have spoken to the Manager of our Maldon dealership who explained the situation. It is unfortunate this car was delivered to us without the V5 document which was lost by the previous dealership whom we received the car from (it is very rare for us to take delivery of a vehicle without a V5 document). On top of this we are experiencing much longer waits from the DVLA for paperwork to be processed that we would usually expect due to COVID-19. These two factors have led to an unfortunate wait for your new car which we ourselves consider unacceptable, however it was out of our control. We aim to get our customers into their new car within 24-hours where the vehicles is with us, and quite often customers drive away in their new car the same day with all the paperwork completed. As you'll see from so many of our reviews, customers rate us as excellent. We hope this one-off incident doesn't impact on your decision choose Quest Motor Group in the future and join the thousands of happy customers we serve each and every year. All the best - The Quest Motor Group Team

Posted 4 years ago

“Hi this is the first time I’ve dealt with Quest Motor Group and so far I have nothing but good things to say about them. My contact at Quest is Nick Mahon at the Braintree office he is very professional In all areas. Nick is very helpful quick to reply to my emails and gets the job done. I’m buying a new van from Quest which with all the professionalism of Nick Mahon it’s stress free. 5 star. Mark green”

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Mark, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Nick and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“This company do their best to find the car that you ask for. We wouldn’t have gone back for our third car with them if we didn’t have confidence in their ability to do so”

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Mrs Smith, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Everything was very straightforward, which is remarkable given the coronavirus restrictions. The website listing was very thorough and accurate, and Rich filmed a video tour of the car for me. Any questions that I had were answered promptly and completely. Upon collection, the car was spotless inside and out. I would not hesitate in recommending Quest Motors.”

Helpful Report

Posted 4 years ago

Dear Mr Pateman, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I will be sure to pass your kind words onto Richard and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Sevice was excellent.Darren in car sales walked the extra mile in helping us in the purchase of our vehicle no heavy duty sales.Great information given.Customer care 10 out of 10.”

Helpful Report

Posted 4 years ago

Dear Vanessa, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I will be sure to pass your kind words onto Darren and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“My experience with Quest during the search and subsequent purchase of my new car was pleasurable. Their sales person was very helpful and understanding, without being overbearing. I would have no doubts about shopping there again.”

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Mr Beard, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Fantastic customer service from Richard,very professional and courteous at all times,good clear coms in current covid situation.Good value in terms of overall purchase we made and price for our part exchange,would definitely recommend if You are looking for a new vehicle.Great to purchase locally and support local family businesses ...Many thanks Richard and the team at Quest Maldon...”

Helpful Report

Posted 4 years ago

Dear Mr Lloyd, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I will be sure to pass your kind words onto Richard and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“You have a excellent team at the Braintree branch with very good people skills.”

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Mr Caskey, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintreee Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“I have recently purchased a Vauxhall Adam and I have had exceptional support from Darren in Maldon the whole way through. Really quick communication and drove out to me for test drive under current restrictions. Was very covid safe. Can’t wait to receive my new car!”

Helpful Report

Posted 4 years ago

Dear Miss Fisk, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I will be sure to pass your kind words onto Darren and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Really good, patient customer service , Oliver was a great help not pushy, sent everything over I asked via text or video call ,brought a great van for a good price all delivered, would recommend this Family Run garage”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Dear Mr Kimberley, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Oliver and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“I have purchased commercial vehicles from Quest for over 7 years. The service has been exceptional, to the extent that I am based in Berkshire and still purchase from Essex. Relationships are key and I have always felt valued as a returning customer.”

Helpful Report

Posted 4 years ago

Dear Mr Moon, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership over the years. I will be sure to pass your kind words onto the team and we thank you for your continued business. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“I had nothing but five star treatment from Richard from the moment I called about a car I had seen on the web site right through to the moment Gordon delivered the car to my door I was always made to feel at ease and was never pushed and nothing was to much trouble.”

Helpful Report

Posted 4 years ago

Dear Mr King, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that chooses us, so it's fantastic to hear that we achieved this during your experience with our Maldon Dealership. I will be sure to pass your kind words onto Richard, Gordon and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Excellent service”

Helpful Report

Posted 4 years ago

Dear Mr Cornell, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“a great team. Kevin in service dept has been brilliant. And Richard Cowan with the sale of my new car. an excellent company to deal with. Thanks to everyone”

Helpful Report

Posted 4 years ago

Dear Mrs Brooks, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I will be sure to pass your kind words onto Richard, Kevin and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Brilliant service yet again Enquired on the Thursday and van delivered on the Friday Exceptional”

Helpful Report

Posted 4 years ago

Dear Mr Gibson, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your experience with our Maldon Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

Quest Motor Group is rated 4.9 based on 1,897 reviews