Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.85

4.9 Rating 1,897 Reviews

97 %

of reviewers recommend Quest Motor Group

Company Reviews

Metrics

Info

4.9

Based on 1,897 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Quest Motor Group:

Quest Motor Group was founded back in 1924 by the Gozzett family and today is still run and owned by the same family who maintain many of the original principles Quest Motor Group was founded upon. This allows Quest Motor Group to give every customer the best experience possible whilst supporting the local communities and organisations around our dealerships.

Quest Motor Group. A Family Business Since 1924.

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 14th May 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For 9years we have been using Quest at Maldon and the service has been first class in all departments”

Helpful Report

Posted 4 years ago

Dear Mr McMurray, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I will be sure to pass your kind words onto the team. It's always great to hear such kind words from a longstanding customer! As always, if we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“The service I received was very professional. All my questions were answered and at no point did I feel pressured to make a decision when purchasing my car.”

Helpful Report

Posted 4 years ago

Hi Dawn, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Always impressed with the service from Darren”

Helpful Report

Posted 4 years ago

Dear Miss Ager, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I will be sure to pass your kind words onto Darren and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Very impressed with the customer service, the car was in such good condition being cleaned and serviced! Staff was very helpful”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Dear Miss Coleman, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Car was as advertised and we were well looked after would definitely recommend”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Dear Mrs Prangnell, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“We have had our Vitara a week. Everything was 5 star regarding the initial communication, test drive, part exchange and collection of the Vitara with sale's exec Andrew Frost. He is one of the most helpful sales people I have dealt with. He made my wife and myself very welcome and was most informative all the way through. The only downside was the hard sell from another Quest employee regarding paint and upholstery treatment. He did not want to take no for an answer. If it had not been for Andrew's profesionalism I would have marked them down to 4 stars.”

Helpful Report

Posted 4 years ago

Dear Mr Cobbold, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I will be sure to pass your kind words onto Andrew and the team. We'll also take onboard your feedback on feeling as though you were being given the 'hard sell' and look further into what happened here. We take great pride in helping customers to make the right decision for them, you should not feel like they're being sold to, so we hope that during your next visit you'll feel this has improved! If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Exceptionally polite, congenial, very well presented, highly professional, very knowledgable, what more could one require, the service as always excellent, this has been our third purchase. Highly recommend.”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Dear Rupert and Stephen, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. We hope you're enjoying your new Audi A3 and thank you for your third purchase from us! If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Very pleasant experience, no pressure.”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Dear Mr Furner, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 4 years ago

“Pete was amazing! So friendly and put no pressure on the process at all!”

Quest Motor Group 5 star review on 17th August 2020

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Mrs Lamb, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Pete and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Always bought for here very helpful and knowledgable”

Helpful Report

Posted 4 years ago

Dear Mrs Summer, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“The staff were lovely and very helpful. I had the pleasure of dealing with the manager Rob who made the whole experience smooth. I ended up with a fantastic car. I am extremely happy and highly recommend them!!!”

Quest Motor Group 5 star review on 15th August 2020

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Mrs Grange, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Rob and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“From our first visit to Quest Braintree we found the staff welcoming and friendly. It was a very pleasant experience dealing with Stephanie, the sales person who showed us around. Initially we looked at a couple of second hand models but in the end we opted to go with a new vehicle. A big thank you to all at Quest for making the whole process of purchasing a vehicle stress free.”

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Mr Pettican, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Stephanie and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Purchased a Mokka X which we are very pleased with. Andrew was most helpful and professional throughout the process .”

Helpful Report

Posted 4 years ago

Dear Mr Deal, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I will be sure to pass your kind words onto Andrew and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Very Happy with the purchase of our car from Quest. The car purchased was checked, serviced and very clean prior to handover. Oly ( sales manager) was very helpful and kept us informed with the process and timescales. Absolute pleasure to deal with.”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Dear Mr Potts, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Ollie and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Highest customer service all round, really made me feel at ease! Ollie was extremely helpful in helping me pick the best car for me and offered the best options for all the different services available. Highly recommend this company!!!”

Quest Motor Group 5 star review on 13th August 2020

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Dear Miss Hoyte, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Ollie and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“I felt like there could of been more explaining about what the car could and couldn’t do or maybe I should of asked more questions about the car as I didn’t realise the little things the car didn’t have, like no parking sensors or heated heats etc, it’s not a issue as I just assumed they would of been standard on a 2018 car, Still love the car though so only a minor point as otherwise very happy”

Helpful Report

Posted 4 years ago

Dear Mr Aldus, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Maldon Dealership you'll feel we've improved enough to leave us a 5-star review. I'll be sure to pass your feedback onto the team with regards to explaining the specification of the vehicles. We do focus on the features and benefits of each car rather than what it hasn't got (e.g. heated seats, parking sensors) unless the customers states that they require a vehicle with specific features. Many brand new cars today still don't have some of the features you've listed, unless you go to a mid-top spec model. We are however glad you're still enjoying your new Astra - we hope it brings many mile of enjoyable motoring. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 4 years ago

“Very efficient, professional and friendly and not pushy like lots of car sales people!”

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Mrs Truman, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“First class service from Ollie, would highly recommend.”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Dear Mr Norris, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Ollie and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Just purchased a used VW Golf convertible from Quest and am extremely pleased with their customer service and the whole process. Quest seem to only stock high quality used cars which I think are very competitively priced – my car was immaculate inside and out and a complete service history was backed up with a very comprehensive mechanical check, full service, 12 months MOT, and 3 months warranty (which we extended to their 2 years cover for a very reasonable price). Attention to detail and customer satisfaction was excellent and the very few minor items such as small paint chips were addressed as a matter of course. Lots of used cars out there ....... but why risk going anywhere else.”

Helpful Report

Posted 4 years ago

Hi Andy, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Very good service and very nice friendly guys. Listened to what I was asking for and didn’t give a load of nonsense answers and were extremely helpful. Also very quick and getting things done. Will definitely recommend to others.”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Dear Mr Kelly, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

Quest Motor Group is rated 4.9 based on 1,897 reviews