Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.85

4.9 Rating 1,897 Reviews

97 %

of reviewers recommend Quest Motor Group

Company Reviews

Metrics

Info

4.9

Based on 1,897 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Quest Motor Group:

Quest Motor Group was founded back in 1924 by the Gozzett family and today is still run and owned by the same family who maintain many of the original principles Quest Motor Group was founded upon. This allows Quest Motor Group to give every customer the best experience possible whilst supporting the local communities and organisations around our dealerships.

Quest Motor Group. A Family Business Since 1924.

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 14th May 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needed tyres guys got on it straight away great service”

Helpful Report

(48738) - Posted 1 year ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Excellent service thank you very much”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr J Osborne, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Payed in advance for a car as requested. Went to pick up on the arranged date and was told it had an issue so couldn't take it away. This was after a part exchange so I had no car. They spend over a month trying to fix it! I wasn't given a courtesy car and was left to pay for public transport for over a month until the problem was resolved. Since having the car over a 6 month period it's been in the garage getting fixed for 3 months. Mainly due to an ECU fault. Even though I've paid for a 12 month warranty I'm now having to spend over £1000 to get the car fixed as "the warranty doesn't cover it" The diesel particulate filter is blocked due to it not being driven because it's been off the road so often with faults. After being forced to pay £350 to clear it, it has blocked again and I'm now being told be Quest that I need to pay £750 to try something else. I've been to an external garage who have told me there is clearly a deeper rooted problem which is causing it. And should be covered by the warranty! The vehicle is still with Quest Motor Group and I'm being blamed for not driving the car enough to clear the filter. I was offered a part exchange with the vehicle to resolve the issue. They offered me £3000 less than what I payed for it 6 months ago. I will be advising everyone to avoid Quest Motor Group on all social media platforms and all forums. If the matter is not resolved quickly and fairly.”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mr Taylor, We're disappointed to see you left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. To address the issues you’ve raised, it was unfortunate that we discovered a fault with the vehicle’s ECU during the time you were looking at purchasing it. Once the problem was identified and we explained the issue, we did on a number of occasions check with you if you would prefer to buy a different vehicle, but you wanted this particular model. The ECU fault was rectified under warranty, but there does now appear to be an unrelated issue with the DPF. Even though a DPF regen has been performed on the vehicle, it only resolved the problem short-term and a deep clean will be required, which is what we have quoted you for. The vehicle is still under warranty, but a clean of the DPF is unfortunately not covered. You have been, and still are, using one of our courtesy cars while we await for you to advise us if you would like us to carry out a DPF clean. Please do get in touch with us so we can move forward and resolve this issue. Kind regards, The Quest Motor Group Team

Posted 11 months ago

“The service I received from Lee was outstanding. From the initial call to book my cars service, to dropping it off and having it done was seamless. Car serviced, washed and valeted for a very good price. Very helpful staff and I will definitely be using Quest in the future.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mrs N Abdul, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to Lee and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“As usual great service from Lee always gets things sorted out. Thank you.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mrs R Peters, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to Lee and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Excellent serbicey”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr T Ozcan, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Expensive compared to other garages but do a good job”

Helpful Report

(48738) - Posted 1 year ago

Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 year ago

“Excellent service. My car needed a repair and I was given a slot immediately. Keith was first class in organising everything.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mrs V Whitmell, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to Keith and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Every thing to time with courtesy”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr L Blaney, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Kind, helpful, good communication. And cleaned car inside as well as outside for which I was very grateful”

Helpful Report

(48738) - Posted 1 year ago

Dear Miss J Moore, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Great that Kevin will pick up my car and servicing and MOT's are very good since all my Vauxhalls over decades and originally Quest Motor Group in Maldon. My wife has a Vauxhall and we have enjoyed Vauxhall cars for a long time and Quest have a great attitude to owners and servicing”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr R Stovell, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to Kevin and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Good service and overall experience.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr P Watson, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 year ago

“Staff were helpful and friendly.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mrs W Warwick, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 year ago

“The staff are always pleasant and helpful. A good service and they throw in a valeting. I've used them for the past 5 years and have no regrets.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr R Knight, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we have achieved this over the years. Thank you for your loyal custom, and I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Excellent service and a special mention to Darren Smith who was first class He did not oressize our decision making progress and is a great asset to Quest Motor Group”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Ian, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Darren and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Car booked for an MOT. Booking confirmed prior to date. MOT performed with no fuss & reset the low pressure warning lights too.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mrs T Parker, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Darren was very helpful put my mind at ease”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mr Lawrence, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Darren and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Good service”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr K Cooper, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 year ago

“Fast professional and Excellent service.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr E Suleyman, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Excellent service! Was kept well informed of the progress of my service and works carried out. My car was returned looking clean and tidy.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mrs S Lloyd, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

Quest Motor Group is rated 4.9 based on 1,897 reviews