Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.85

4.9 Rating 1,897 Reviews

97 %

of reviewers recommend Quest Motor Group

Company Reviews

Metrics

Info

4.9

Based on 1,897 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Quest Motor Group:

Quest Motor Group was founded back in 1924 by the Gozzett family and today is still run and owned by the same family who maintain many of the original principles Quest Motor Group was founded upon. This allows Quest Motor Group to give every customer the best experience possible whilst supporting the local communities and organisations around our dealerships.

Quest Motor Group. A Family Business Since 1924.

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 14th May 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought mine and my daughters new cars from here way back in 2014, now after nearly seven years with my current model thought I would return to look at options for a new one. I have had Vauxhall's now for over thirty years but never thought I would buy a new car again because I am very happy with my Mokka but they have just launched a new model. I have always kept in touch with Bradley Nathan (sales) and we popped into see him just to get some ideas. I have always found him to be friendly, courteous and honest and he would always be my preferred contact when calling or visiting the dealership. So we purchased a new Mokka in the Launch edition facilitated by Bradley. I know you don't get something for nothing these day but felt we came away with a good deal. Haven't seen one yet but looks revolutionary can't wait to drive one when they get a demo and have ours delivered soon, thanks Bradley.”

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Mr Gammans, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Bradley and the team. We're just as excited as you to see New Mokka, so thank you for being our first customer to order a New Mokka! If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Very good service found the car i want I wanted. After test driving one car I found the perfect on the second test drive. Thank you to Darren at the Maldon garage for helping me pick my dream car. 5*”

Helpful Report

Posted 4 years ago

Dear Miss Cain, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I will be sure to pass your kind words onto Darren and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Andrew was very helpful and took me straight to the type of car that i was looking for. After test driving we discussed - he was not pushy and explained everything i needed to know patiently answering all my questions. i trusted what he was telling me. i have been using quest motors for the past 40 years.”

Helpful Report

Posted 4 years ago

Dear Mrs Newcombe, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I will be sure to pass your kind words onto Andrew and the team. Thank you again for your continued support over the past 40 years! If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Salesman was knowledgeable and friend, was able to answer all my questions regarding my choice, and did not try and offer an alternative, although I suppose he would have done if I had not been so positive with my choice.”

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Mr Hunt, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Bradley and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Had a really good experience - Peter and Steph were so helpful and friendly. Thank you!”

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Miss King, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Peter, Steph and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Helpful and good advice with no pressure to buy.”

Helpful Report

Posted 4 years ago

Dear Mrs Roast, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“really helpful and proffesional and friendly”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Dear Mr Hutcherson, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“I have found a car on Auto Trader and when i called the company called QUEST Braintree, Mr Russell - car salesman, picked up the phone and he briefly explained about who they are and their reviews online and also a brief description of the car. He then sent a video links of the car and an email relating to the car. He also said if i am happy, i can reserve the car by paying £99.00 then the car will go to the service for a new MOT as the car has high mileage, if the car may need any clutch and timing chain, they will replace it before the collection. We have agreed the price £7500 for Mitsubishi outlander GX3 4wd, 7 seaters and paid £99.00 by my credit card on 23/09/2020. They gave us an estimated date of collection on 30/09/2020. They also said they are going to give me a call a day before collection on 29/09/2020. I have sent an email on 25/09/2020 regarding the payment, whether i can pay full by my credit card and they replied that they can take £1000 on card and the rest on debit card. Then on 28/09/2020 i made a call and said it is quite disappointing that they don't take full credit card payment. Mr. Russell said he is going to let me know later on the day. I then made a call again and he said he has got a big bills from the garage that the car need a replacement of new clutch and timing chain. So the car won't be ready on 30/09/2020. It will further take another week before the car gets ready. But i have already booked a single journey train to Braintree online e-ticket through Trainline £11.00 and i also made insurance on that car which cost me £41.00 plus i hired a car on 28/09/2020 which cost me £30 for an Hospital appointment as my wife was 29 weeks pregnant and she doesn't want to get in a Taxi because of a high risk of contracting coronavirus. Anyway, Mr Russell said that he will give me a call on 01/10/2020 for an update so i was waiting for his call back but no call were made then i sent him an email regarding the update saying that whether "new clutch and timing chain replaced or not" But on 02/10/2020 he called and apologised and said that he need further information from me. It's their company policy so he asked how many mileages i do a year, insurance and so on. He then said later on the day there were many problem in the car like a damage engine so they are not going to sell the car to me. They wanted to refund the £99.00. i said that i have paid for my Train, insurance and a car hire as they delayed and now not selling the car. Mr.Russell said to send the total cost with the proof and he will pass onto the manager and sort me out on Monday the 5th of Oct. 2020. He called me on Monday and said they owes nothing. They don't want to pay anything and hang up the phone.”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Dear Mr Alam, We're sorry to see you felt we only delivered a 1-star experience. We pride ourselves on our integrity, honesty, and transparency, which we have been from the outset. We only sell vehicles which have passed our thorough quality checks, and all cars are prepared to a high standard. While the Mitsubishi Outlander that caught your eye was in fantastic condition inside and out, mechanically the vehicle did not meet our standards. We hope you can appreciate our integrity and honesty choosing not to sell you this vehicle and we can only apologise for the inconvenience this has caused. As soon we became aware this vehicle didn't meet our quality standard, we refunded your deposit in full and apologised. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience. In the majority of cases, we're happy to see that our customers have felt like we've met and even exceeded this. As a family run business which has been going in Essex since 1924, we like to think that customers continue coming back to us because of the level of service we deliver and the quality of vehicles we sell. All the best - The Quest Motor Group Team

Posted 4 years ago

“Hello, I purchased a van from the Maldon dealership, the sales executive was Darren Flight and the service I received was perfect the deal was done quickly but professionally.”

Helpful Report

Posted 4 years ago

Dear Mr OHalloran Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I will be sure to pass your kind words onto Darren Flight and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Quest Motors are a fantastic company I have now brought 4 cars from them and they have gone above and beyond on every vehicle I can't recommend them enough”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Dear Mrs Clayden, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Efficient service throughout sale”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Dear Mr Gowen, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Family run business with fine attitude and care”

Helpful Report

Posted 4 years ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Recently sourced and purchased a Jaguar XE through Quest Motor Group at Maldon. The service I received, attention to detail and genuine interest in finding, securing and support in financing my vehicle was second to none. In particular, the interaction and support of the General Manager of the Maldon branch, Richard Cowan was excellent. His professional and friendly advice throughout was brilliant and made my experience, from finding the vehicle to purchase seamless and smooth. Essentially, a thoroughly excellent experience. I will definitely recommend Quest Motors to all family and friends.”

Helpful Report

Posted 4 years ago

Dear Mr Brien, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I will be sure to pass your kind words onto Richard and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“We have recently purchased an electric Corsa and we couldn't be more pleased with the service we received. Everyone who helped with our purchase was extremely knowledgeable about the car, and we felt very well informed about the options available to us. At handover we had a very thorough walk through of the car, and left feeling like we had a good understanding of the various features of the car. Thanks to everyone who made it a very smooth process and we look forward to returning for the servicing of our vehicle in the future.”

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Harriet, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“The whole experience of buying my new car was positive and straight forward. The gentleman that dealt with us was very professional and helpful. I felt at ease to ask questions and at no point did I feel under pressure to buy the car that I was viewing . I’m having it delivered free to my address as did not want to drive the car without practicing first, for which I was supported . I would recommend this garage to my family and friends .”

Helpful Report

Posted 4 years ago

Dear Miss Kensall, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Was really impressed with the care and customer srrvice darren flight”

Helpful Report

Posted 4 years ago

Dear Mrs Warner, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I will be sure to pass your kind words onto Darren Flight and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Helpful staff. Very informative about what we needed to do. First class service”

Helpful Report

Posted 4 years ago

Dear Mr Hunt, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“So easy to get what we wanted and at a reasonable price. It’s a cracking small car”

Helpful Report

Posted 4 years ago

Dear Mr T, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“We trust Quest to provide good value and excellent service having been with them for many years and with many cars”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Dear Dr Defoe, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. Thank you for your continued support over the years and if we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Great garage and staff . So impressed with a secondhand citreon purchased from them that we went from outside their immediate area to buy a new one. Not dissappointed”

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Mr Harrison, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the Citroen team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

Quest Motor Group is rated 4.9 based on 1,897 reviews