Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.85

4.9 Rating 1,897 Reviews

97 %

of reviewers recommend Quest Motor Group

Company Reviews

Metrics

Info

4.9

Based on 1,897 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Quest Motor Group:

Quest Motor Group was founded back in 1924 by the Gozzett family and today is still run and owned by the same family who maintain many of the original principles Quest Motor Group was founded upon. This allows Quest Motor Group to give every customer the best experience possible whilst supporting the local communities and organisations around our dealerships.

Quest Motor Group. A Family Business Since 1924.

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 14th May 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service pricing is insanely high”

Helpful Report

(QuestCommercials) - Posted 3 years ago

Dear Mr Merritt, We're disappointed to read you feel our servicing pricing is high. You've only recently purchased a brand new Citroen C4 from our Braintree dealership, after already having a C3 Aircross from us back in 2019. As a new car owner, you'd have benefitted from our fixed price servicing, keeping your Citroen running like the day you drove it away. We are also transparent with our pricing, ensuring all work is priced and approved by the customer before carrying it out. We regularly review all our pricing to ensure it is in line with market rates and offers value to our customers. Being a Citroen Authorised Repairer we have all the specialist tools, knowledge and training to diagnose and update your vehicle with the latest software, as well as highly trained technicians who are specialists in Citroen vehicles. We feel our rates do offer value to our customers. If we can be of any further assistance, please don't hesitate to get in contact. All the best, The Quest Motor Group Team

Posted 3 years ago

“Very helpful and polite. Russell on sales department brilliant. Thank you”

Helpful Report

(Quest Motor Group) - Posted 3 years ago

Dear Mr Pritchard, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 years ago

“Im very pleased and feel this will be a long-term relationship!”

Helpful Report

(Quest Motor Group) - Posted 3 years ago

Dear Ms Naoum, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 years ago

“So far so good pleasant sales person”

Helpful Report

(QuestCommercials) - Posted 3 years ago

Dear Mr Copleston, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 3 years ago

“110% professional, friendly, helpful and patient. Quest Motor Group are exceedingly luckily to have Ollie Gozzett working for them.”

Helpful Report

(Quest Motor Group) - Posted 3 years ago

Dear Penny, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Ollie and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 years ago

“Russell the sales executive was very helpful and made the buying process easy.”

Helpful Report

(Quest Motor Group) - Posted 3 years ago

Dear Mr Tudor, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Russell and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 years ago

“Great service!”

Helpful Report

(Quest Motor Group) - Posted 3 years ago

Dear Mr Triggs, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 years ago

“Very helpful keep you informed go out of their way to help lovely guys”

Helpful Report

(Quest Motor Group) - Posted 3 years ago

Dear Miss Kemp, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 years ago

“Nice company to deal with”

Helpful Report

(Quest Motor Group) - Posted 3 years ago

Dear Mr Buller, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 years ago

“This car is the fourth car that we have bought from quest motor group. We have found the service each time has been excellent. Yesterday the fourteenth we spoke to Darren and found him extremely helpfull in explaining the details of PCP and finding a mokka for us Thank you.”

Helpful Report

(QuestCommercials) - Posted 3 years ago

Dear Mr Wallis, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Darren and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 years ago

“Nick was very helpful and explained everything concisely.. Thankyou”

Helpful Report

(QuestCommercials) - Posted 3 years ago

Hi, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. I'll pass your feedback onto Nick. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 3 years ago

“Quest staff very professional yet friendly & very informative. Made the process of searching & buying a car an enjoyable experience.”

Helpful Report

(QuestCommercials) - Posted 3 years ago

Hi, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 years ago

“Steph was amazing form start to finish. Helpful friendly and left me so full of confidence. So pleased with the entire experience and absolutely love my new Citroen”

Quest Motor Group 5 star review on 12th September 2021

Helpful Report

(QuestCommercials) - Posted 3 years ago

Dear Mrs George-Reddings, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Steph and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 years ago

“We found Darren Flight a real pleasure to deal with. He could not have been more helpful.”

Helpful Report

(Quest Motor Group) - Posted 3 years ago

Dear Mr Sherry, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Darren and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 years ago

“Our experience with Rob Beckwith at Quest Motor Group Braintree was excellent we could not have wished for better V & R Willmott”

Helpful Report

(QuestCommercials) - Posted 3 years ago

Dear Mr Willmott, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Rob and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 years ago

“Hello Have been buying cars from Quest for many years and this experience was again excellent. Thanks Richard as usual….probably won’t be the last!”

Helpful Report

(Quest Motor Group) - Posted 3 years ago

Dear Mrs Fuller, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Richard and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 years ago

“Dealings with Richard have been excellent. Couldn’t ask for better customer service. Very happy and would highly recommend”

Helpful Report

(Quest Motor Group) - Posted 3 years ago

Dear Mr Ball, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Richard and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 years ago

“Very friendly very helpful no pressure on customer now on my 4 car with Quest see you when it's time to upgrade”

Helpful Report

(Quest Motor Group) - Posted 3 years ago

Dear Mr Skeet, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 years ago

“We bought a car that after a few days needed returning to have and fault repaired. Also when we got home did not have a MOT certificate in the paperwork. Have requested that it be sent to us but have yet to hear anything.”

Helpful Report

(Quest Motor Group) - Posted 3 years ago

Hi, Thanks for taking the time give us your feedback. We aim to deliver a 5-star experience to every customer that visits us, so it's disappointing to hear of your experience and that you felt we only delivered a 3-star service. Purchasing a used vehicle always carries a certain amount of risk and despite our thorough checks, things can unfortunately still go wrong. Fortunately, our comprehensive warranty is in place to cover the cost of any repairs required after purchasing the vehicle. We understand this isn't ideal, however we hope that you found we made things as smooth as possible. I have managed to get a copy of your MOT certificate from the team. I will email this over to you shortly and pop a copy out in the post, you should receive this in the next few days. I can only apologise that Peter didn't send this out earlier and I will be sure to follow this up with him to find out why. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 3 years ago

“This is the first time I have purchased a car from Quest, but Richard has made the process so easy with his friendly, professional approach. I would not hesitate in recommending my family or friends to buy the next car from Quest Motors.”

Helpful Report

(QuestCommercials) - Posted 3 years ago

Dear Mr Fisher, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Richard and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 years ago

Quest Motor Group is rated 4.9 based on 1,897 reviews