Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.85

“Really disappointed that the car I bought was missing an Offside Steering rack gaiter. All the dirt has gone into the steering system. Spent a lot to clean all out. To think a company would do such small avoidable mistake is unacceptable.”

Helpful Report

Posted 7 months ago

Dear Ze, We're disappointed that you have left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. Unfortunately we weren’t able to look into the issue you have raised as you didn’t bring the vehicle back to our workshop. If you would like us to investigate, please kindly make a booking with our team on 01376 321 456. Kind regards, The Quest Motor Group Team

Posted 6 months ago

“Very good customer service Always been very pleased with them and they never try to make you pay for work that doesn’t need doing.”

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(48738) - Posted 7 months ago

Dear Mr K Maxam, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 6 months ago

“Very efficient. Timely repair.”

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(48738) - Posted 7 months ago

Dear Mr M Wackett, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 6 months ago

“Very good service, efficient and friendly member of staff.”

Helpful Report

(48738) - Posted 7 months ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 6 months ago

“Perfcect service allround and super helpful”

Helpful Report

(48738) - Posted 7 months ago

Dear Mr B Hinton, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 6 months ago

“Had to ask mechanic to reset steering wheel position also rectify an orange warning light”

Helpful Report

(48738) - Posted 7 months ago

Dear Mrs G Ford, Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 7 months ago

“Friendly used them for years”

Helpful Report

(48738) - Posted 7 months ago

Dear Mrs P Hilder, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team, and thank you for your loyal custom. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Quick efficient friendly team. Always feel nothing an issue when it comes to looking after my car.”

Helpful Report

(48738) - Posted 7 months ago

Dear Mr R Roberts, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“very expensive”

Helpful Report

(48738) - Posted 7 months ago

Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 7 months ago

“Great customer care and repair service”

Helpful Report

(48738) - Posted 7 months ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Ive been with Quest from year DOT but feel so disappointed that putting my car in for repair ended up like a sales pitch to get me to look at other aspects on my car . When my car then proceeded to break down a day after collecting it i ended up sending it for repair to an independent mechanic as ive lost faith in Quest. I was also considering selling my car and whilst broken down the sales team rang me to confirm coming to look at a new car. When I told them the situation I was in, Stranded on my way to Hospital, The salesman, then proceeded to say he Also had another car I might be interested in looking at! Total disregard! I am seriously considering moving my custom after 30 years.”

Helpful Report

(48738) - Posted 7 months ago

Dear Mrs G Spencer-Sutton, We're disappointed that you have left us a 2-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. In the majority of cases when a vehicle is brought to us, we will carry out a Vehicle Health Check, as part of our Duty of Care, to ensure that we identify any potential issues or concerns so that we’re able to address them while the vehicle is at our premises. It is then the customer’s decision as to whether they want these issues addressed at the time which we will quote on. We were sorry to hear your vehicle had broken down soon after visiting us, and after sending a technician to assist, it was an unfortunate coincidence that we believe it was down to a faulty alternator which the health check would not have picked up, and there were no prior signs of a fault. In 30 years, we hope that we have consistently demonstrated the high level of care and attention we pay to every vehicle, which is why you have been such a loyal customer to Quest. Another vehicle of yours is scheduled to be serviced at Quest next month, so we look forward to seeing you then. Kind regards, The Quest Motor Group Team

Posted 6 months ago

“Great service and always appreciated with the work undertaken and thank you to Lee Barnes for he's help at Quest.”

Helpful Report

(48738) - Posted 7 months ago

Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 7 months ago

“Really good service.”

Helpful Report

(48738) - Posted 7 months ago

Dear Mrs J Young, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Great place to deal with,friendly service Lee and the servicing staff are great”

Helpful Report

(48738) - Posted 7 months ago

Dear Mrs P Shelley, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“As always a professional, friendly and efficient visit to service my car. Fully informed of issues early on. Highly recommend.”

Helpful Report

(48738) - Posted 7 months ago

Dear Mr A Blunderfield, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Lee was really great along with service 👍”

Helpful Report

(48738) - Posted 7 months ago

Dear Mr D Dove, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to Lee and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“A friendly team , and very helpful..”

Helpful Report

(48738) - Posted 7 months ago

Dear Mrs C Austin, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Absolutely no complaints. Air conditioning refill was completed very quickly. Thanks”

Helpful Report

(48738) - Posted 7 months ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“I have been using them since 2011. Still the same level of service, which is exceptional in all aspects.”

Helpful Report

(48738) - Posted 7 months ago

Dear Miss M King, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team, and thank you for your loyal custom. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Staff informative and friendly. Problem solved as quickly as possible.”

Helpful Report

(48738) - Posted 7 months ago

Dear Mr G Detnon, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Quest Motor Group Reviews