Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.85

“So pleased with the service staff always friendly and helpful thank you”

(48738) - Posted 7 months ago

Dear Mrs L Callow, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Beautiful premises vehicles portrayed in excellent lighting and conditions Your representative was both knowledgeable polite and helpful.”

Helpful Report

(BraintreeSuzuki) - Posted 7 months ago

Dear Mr Perkins, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Engine diagnostic done in good time. Reasonable price for a main dealer.”

Helpful Report

(48738) - Posted 7 months ago

Dear Mr L Mower, Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 7 months ago

“Great advice from understanding staff. 👍🏼”

Helpful Report

(48738) - Posted 7 months ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Car sounds so much better. Thank you for the great job”

Helpful Report

(48738) - Posted 7 months ago

Dear Mrs C Whittaker, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“As always my car was collected and returned with no fuss. Received a phone call to tell me of any problems or concerns. It was returned beaautifully clean. Real bonus. Would highly recommend to anyone”

Helpful Report

(48738) - Posted 7 months ago

Dear Mrs L Frater, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, or uses our collect & deliver service, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Never had a problem when having service.”

Helpful Report

(48738) - Posted 7 months ago

Dear Mr P Turner, Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 7 months ago

“From buying a used car to servicing quest are a company of integrity.”

Helpful Report

(48738) - Posted 7 months ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“You are just rip off merchants! I hope I never have to visit you again.”

Helpful Report

(48738) - Posted 7 months ago

We're disappointed to see you left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. Unfortunately we’re unable to identify you as you have reviewed us anonymously, and we would very much like to speak with you to discuss the issues raised. Please do give us a call on 01376 321 456 or email helpdesk@questmotors.com so we can find out more. Feedback is incredibly valuable to us and we strive to give every customer a 5-star experience, so if there is anything that we can do better, we would very much like to hear from you. Kind regards The Quest Motor Group Team

Posted 7 months ago

“Very good service from Quest kept well informed of cost and timeframe always polite and friendly”

Helpful Report

(48738) - Posted 7 months ago

Dear Mrs P Hearn, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Bought a second hand car from these cowboys, never again! They cut corners at every opportunity, just to save a few quid, but in doing so only upset the customer! Now the gearbox has gone wrong after 6 months, and found out they only gave me 3 months warranty. If for some strange reason you do decide to buy a car from here make sure you get a full year's warranty.”

Helpful Report

Posted 7 months ago

We're disappointed to see you left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. Unfortunately we’re unable to identify you as you have reviewed us anonymously, and we would very much like to speak with you to discuss the issues raised. Please do give us a call on 01376 321 456 or email helpdesk@questmotors.com so we can find out more. Feedback is incredibly valuable to us and we strive to give every customer a 5-star experience, so if there is anything that we can do better, we would very much like to hear from you. Kind regards The Quest Motor Group Team

Posted 7 months ago

“Bought a used Citroen C1 from Quest Braintree. Geoff is a top guy, he made the purchase so easy.”

Helpful Report

(BraintreeUsed) - Posted 7 months ago

Dear Mr Paternoster, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Geoff and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Found the staff very friendly and made me feel important as a customer.”

Helpful Report

(48738) - Posted 7 months ago

Dear Mr K Eggleton, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Very helpful and polite staff, will go out of there way to help, always supply a courtesy car which is so helpful, always explain simply what the issue is”

Helpful Report

(48738) - Posted 7 months ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Efficient quality service, curtious staff, fair price.”

Helpful Report

(48738) - Posted 7 months ago

Dear Mr P Ogburn, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Been using since I bought my car there in 2018 with my service plan to spread the cost of service and mot, staff are always very nice and helpful. Every time I visit I seem to get Lee Barnes who is always very nice. I always get a call to remind me once I’m due and booked.”

Helpful Report

(48738) - Posted 7 months ago

Dear Mr W McGrath, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to Lee and the team, and thank you for your loyal custom. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Our car was booked in for a service and MOT, not only was the car serviced and MOT'd she was cleaned and vaccumed. On collecting the car we were advised that there were no advisories relating to the MOT, however brake wear was such that we should consider having them checked in October or November rather than risk them lasting to the next service even with our low mileage. This is good service, issue advice rather than say brakes need doing now. We have dealt with Quest Motor Group for over 36 years and would not have continued to do so if we were not highly satisified customers.”

Helpful Report

(48738) - Posted 7 months ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we have achieved this over the many years that you've been visiting us. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Jeff was fantastic made the process easy and fun”

Helpful Report

(BraintreeUsed) - Posted 7 months ago

Dear Mr Barrell, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Efficient, friendly service”

Helpful Report

(48738) - Posted 7 months ago

Dear Mrs F Callaghan, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Fantastic service as always, friendly and helpful staff.”

Helpful Report

(48738) - Posted 7 months ago

Dear Mrs E Hezzell, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Quest Motor Group Reviews