Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.85

4.9 Rating 1,897 Reviews

97 %

of reviewers recommend Quest Motor Group

Company Reviews

Metrics

Info

4.9

Based on 1,897 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Quest Motor Group:

Quest Motor Group was founded back in 1924 by the Gozzett family and today is still run and owned by the same family who maintain many of the original principles Quest Motor Group was founded upon. This allows Quest Motor Group to give every customer the best experience possible whilst supporting the local communities and organisations around our dealerships.

Quest Motor Group. A Family Business Since 1924.

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 14th May 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Leaving this here to warn others!! I booked my car in for an MOT at Quest Motor Group Braintree, it failed by ‘near side headlamp aim too high’, I was told the car was now illegal to drive and I couldn’t take it away. They then phoned me later saying I needed a new headlamp, they had to get it from MG directly and it was going to cost £1003 altogether. I had done some research by this point and spoken to friends who are in the car industry and they advised they should be able to just manually adjust it, so I called quest back (15 times as I just couldn’t get through) asking for explanation as to why I needed a new headlamp and they informed me it can’t be adjusted as it’s damaged. I decided to take the car away and get a 2nd opinion at another nearby garage and I am so glad I did! The other garage adjusted the lights for me within 5 minutes, I asked them if there was any damage to the adjusters at all and they said no!! I took the car back to quest for a retest and it passed! I wanted to leave this here to warn others to please get a 2nd opinion!! I’ve saved myself over £1000 by taking it to another garage! I did not receive an apology from quest for this mistake they made, nor will I be taking my car there for any more MOT’s.”

Helpful Report

Posted 1 month ago

Dear Bethany, Thank you for sharing your feedback and your experience. We’re truly sorry for the inconvenience and frustration this situation has caused you. During the MOT, our team tried to manually adjust the headlamp at no cost but found it wouldn’t adjust. We understand you decided to get a second opinion and that another garage was able to resolve the issue differently. We regret any undue stress this may have caused and sincerely apologise that we did not meet your expectation on this occasion. Your feedback is incredibly important to us, and we’ll ensure this is reviewed internally to improve our processes and communication. I understand our service manager has spoken to you regarding your experience, however if you’d like to discuss this further, then please don’t hesitate to reach out. Best regards, The Quest Motor Group Braintree Team

Posted 4 weeks ago

“Dear Lewis Thank you for you’re help for the new corsa that I collected today would highly recommend to anyone buying from them Very polite and well spoken Kind regards Liam”

Helpful Report

Posted 1 month ago

Thank you for your kind words and for choosing us for your new Corsa! We're thrilled to hear about your positive experience and that Lewis provided such great service. Your recommendation means a lot to us, and we’re delighted to have been part of your journey. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your new car, and happy driving! Kind regards, Quest Motor Group

Posted 1 month ago

“I recently purchased my new car from Quest Motors and was delighted with the level of service I received from the company in general and Rob Beckwith in particular. The whole process was smooth and hassle free and I would recommend the company to anyone.”

Helpful Report

(BraintreeSuzuki) - Posted 3 months ago

Dear Mr Taylor, Thank you for your wonderful five star review regarding your recent experience. we are delighted to hear about your car buying experience with Rob and we wish you many happy miles in your new vehicle. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 months ago

“Kept me updated with what was going on, friendly and efficient service”

Helpful Report

(48738) - Posted 3 months ago

Thank you for your five star review regarding your recent experience. We appreciate your kind feedback and are delighted to hear that you are happy with the service you received. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 months ago

“Very happy with the service. My car was collected, & returned in pristine condition on time. Very helpful pleasant people on the phone & in person.”

Helpful Report

(48738) - Posted 3 months ago

Dear Mrs Cooper, Thank you for your five star review regarding your recent experience. We appreciate your kind feedback and are delighted to hear that you are happy with the service you received. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 months ago

“We have recently purchased a car from Quest and we would like to give a big shout out to Anton. He has been brilliant. We had a small problem a few weeks after the purchase and he addressed and organised everything to make it all right. He is always polite, courteous and patient. We would definitely recommend him and the company for your next purchase of a new or used car.”

Helpful Report

Posted 3 months ago

Dear Derek, Thank you for your five star review regarding your recent experience. We are delighted to hear about your experience with Anton when purchasing your vehicle from us, and look forward to welcoming you back in the future. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 months ago

“Really appreciate my car being cleaned as part of the annual service. Thank you”

Helpful Report

(48738) - Posted 3 months ago

Posted 3 months ago

“Always friendly.”

Helpful Report

(48738) - Posted 3 months ago

Posted 3 months ago

“Not the cheapest but got the work done in the time stated. Thanks”

Helpful Report

(48738) - Posted 3 months ago

Thank you for taking the time to leave us your review regarding your recent experience. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 months ago

“Top service as always. Kind, friendly and helpful staff. Kept fully informed of everything, no hidden costs and very good price for MOT and Service.”

Helpful Report

(48738) - Posted 3 months ago

Dear Mrs Rose, Thank you for your five star review regarding your recent experience. We appreciate your kind feedback and are delighted to hear that you are happy with the service you received. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 months ago

“From initial booking to taking my car in for a service, staff were friendly, helpful and professiona. Would and already have recommended.”

Helpful Report

(48738) - Posted 3 months ago

Dear Mrs Golbourn, Thank you for your five star review regarding your recent experience. We appreciate your kind feedback and are delighted to hear that you are happy with the service you received throughout. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 months ago

“The salesman Rob was great very helpful, so was Lee thank you for all your help”

Helpful Report

(BraintreeUsed) - Posted 3 months ago

Dear Mr Twitchett, Thank you for your five star review regarding your recent experience. We appreciate your kind feedback and are delighted to hear about your experience with Rob and Lee. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 months ago

“All good and very polite”

Helpful Report

(48738) - Posted 3 months ago

Dear Mrs Spyrou, Thank you for your five star review regarding your recent experience. We appreciate your kind feedback and are delighted to hear that you are happy with the service you received. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 months ago

“Excellent service got my van back on the road kept me informed and updated”

Helpful Report

(48738) - Posted 3 months ago

Dear Mr Howard-Smith, Thank you for your five star review regarding your recent experience. We appreciate your kind feedback and are delighted to hear that you are happy with the service you received on your van. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 months ago

“I’ve staff helped me with everything I needed and provided info with what I asked!”

Helpful Report

(BraintreeUsed) - Posted 3 months ago

Dear Mr Winstanley, Thank you for taking the time to leave us a review. We are glad we could assist with your enquiry. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 months ago

“Efficient”

Helpful Report

(BraintreeUsed) - Posted 3 months ago

Dear Mr Patrick, Thank you taking the time to leave us a review. We are delighted to hear that you are happy with the service you received. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 months ago

“Great service.”

Helpful Report

(48738) - Posted 3 months ago

Dear Mr Smith, Thank you for your five star review regarding your recent experience. We appreciate your kind feedback and are delighted to hear that you are happy with the service you received. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 months ago

“Friendly and professional and tried to resolve the issues with my car.”

Helpful Report

(48738) - Posted 3 months ago

Dear Mrs Mitchell, Thank you for your wonderful five star review regarding your recent experience. We appreciate your kind feedback and are delighted to hear that you the issues with your car were resolved. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 months ago

“Excellent service from start to finish, easy booking and quotation. Friendly staff upon drop off, called me to update on repair and happy for vehicle to be collected following day. Very happy and will return. I came to you after a poor experience with a main dealer and had previously used you with an old work lease vehicle. Your service is brilliant and puts the main dealership to shame. Thank you”

Helpful Report

(48738) - Posted 3 months ago

Dear Miss Carpenter, Thank you for your lovely five star review regarding your recent experience. We appreciate your kind feedback and are delighted to hear that you are happy with the service you received throughout. We look forward to welcoming you back in the future! If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 months ago

“A very good turn around kept me on time on the day.”

Helpful Report

(48738) - Posted 3 months ago

Dear Mr Parker, Thank you for your five star review regarding your recent experience. We appreciate your kind feedback and are delighted to hear that you are happy with the service you received. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 months ago

Quest Motor Group is rated 4.9 based on 1,897 reviews