Qs Supplies Reviews

Name: Qs Supplies
Rating: 3.37

3.4 Rating 480 Reviews

60 %

of reviewers recommend Qs Supplies

Company Reviews

Metrics

3.4

Based on 480 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered and paid for over £3k worth of materials for a new bathroom. Two days later I got two emails telling me that items totalling just over £1k were out of stock or discontinued (they’re still offering those items with 3-4 day delivery on the site now). I cancelled them and asked for a refund which I was told would be immediate. It took 10 days of constant phone calls to get the refund and then they refunded only the cost of the items and not the delivery charges I’d paid which were approx £90. Eventually they agreed to refund another £60. While I was waiting for my refund and also for about another £1k of goods I discovered that the sole director of QS Supplies Online Limited, the company that is named in the T&Cs as being the operator of the website and the contracting party in my transaction, had applied to have the company dissolved. I contacted Companies House and objected to the dissolution and his application is now on hold. In a reply to me on Trustpilot the company deny this, however it is public information. If you search for QS Supplies Online Limited on the Companies House website and look at the filing history you can see both the application to strike off and the First Gazette notice. My advice - don’t be tempted by the cheap prices. The after sales service is appalling, you’ll probably have to fork out more money to someone else to actually get your items and it’s pot luck whether you’ll get a full refund if things go wrong.”

Helpful Report

Posted 5 years ago

Thank you for your custom and leaving us a review. We understand that you placed a large order and had spent time and effort in researching for the goods. We apologise that we could not offer all the goods that you had chosen on your order as some of the items had been discontinued. We have over more than 30,000 products being on our website and update them periodically when we receive information from the manufacturer. We were first made aware of the items being discontinued on the and day after you had placed your order and advised you of the same. We received an email from you for the cancellation and advised you that the refund would be processed within 7 days. We understand that you were anxious to receive your refund on the same day as you claim that we live in the 21st Century. Whilst, we endeavour to process refunds on an immediate basis we need to follow procedures for checks and balances. Your refund was processed as advised well within the time period given. We further understand that you required a refund for the carriage in excess of what had been charged on your order. We have explained this to you in detail that we would refund the carriage that you had originally paid for. The rest of your order has been delivered to you and wish that you are satisfied with the products. The details that you report on the company are erroneous. Should you wish to discuss any of the issues further do not hesitate to contact me. Regards Yunus

Posted 5 years ago

“Best competitive price, provided good support, product arrived on time and in good condition and was as as per description.”

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Posted 5 years ago

“I was very pleased with both the quality of my purchase and the service I received.”

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Posted 5 years ago

“Every thing was a specified (V.Good). Delivery prompt and on schedule. Slight surprise when placing the order to find the VAT added. Clearly I had missed the small print on the web-site which shared that the quoted price was ex-VAT.”

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Posted 5 years ago

“All OK arrived faster than quoted”

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Posted 5 years ago

“Very good service and prompt delivery and very reliable”

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Posted 5 years ago

“Great service and very good prices, Definitely can recommend!”

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Posted 5 years ago

“awsome service”

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Posted 5 years ago

Hi, Thank you for your lovely review :) Thanks, QS Supplies.

Posted 4 years ago

“Top products at great prices.Would highly recomend.”

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Posted 5 years ago

“Goods as description, delivered in good time and were well packed”

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Posted 5 years ago

“Excellent service.”

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Posted 5 years ago

“Fantastic products brilliant prompt service well done qs”

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Posted 5 years ago

“Quality not 100%”

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Posted 5 years ago

“I received such a great service all the products I needed were in stock and delivered on time will definitely be coming again thank you!”

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Posted 5 years ago

“Excellect Service Test”

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Posted 5 years ago

“Amazing 5 star service I received everything on time and delivered to a great standard thank you! I would recommend anyone to shop from here they literally have everything”

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Posted 5 years ago

“****WARNING****Please do not buy from this company. We paid over £200 for a bathroom mirror cabbinet and within 25 months the mirror just fell off the cabinet door, broke into many large shards of glass and caused significant damage in my bathroom. More to the point if someone would have been sitting on the toilet they would have been cut to pieces and most likely killed. Upon making a complaint and request for a refund I was fobbed off with the supplier saying its outside warranty with no recognition of the fact the cabinet is a breach of contract as it is clearly not fit for purpose as required by the Sale of Goods Act 2015. I will now be taking this matter to the consumer ombudsman and court of required.”

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Posted 5 years ago

“A large selection of items available in stock with staff always willing to help. In the past I have attended not knowing exactly what I needed but left with the right items. It's always reassuring knowing the staff have good knowledge of products and ask all the right questions. Quality of product is always good too for which I've not yet experienced any problems. Delivery of items also delivered when promised. All in all I have no problem using Qs Supplies again”

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Posted 5 years ago

“Good quality items purchased very pleased. 8mm Bath, Wash Basin/Cabinet”

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Posted 5 years ago

“Very supportive staff and good knowledge about products which helped in my decision making.”

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Posted 5 years ago

Qs Supplies is rated 3.4 based on 480 reviews