Qs Supplies Reviews

Name: Qs Supplies
Rating: 3.38

3.4 Rating 479 Reviews

60 %

of reviewers recommend Qs Supplies

Company Reviews

Metrics

3.4

Based on 479 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid Avoid Avoid. 2 months waiting for a tap, was showing in stock, took money, told would be a months delay, then after that time still not arrived, contacted them and they said they didn't know I hadn't been sent it? Then told another couple of weeks, finally arrived, scratched, poking through the box. Told to wrap well and they would collect, DHL said they had tried and no one here - been waiting in ALL day. Customer support don't take calls, of course they don't”

Helpful Report

Posted 3 years ago

“Bunch of crooks who give other online bathroom retailers a bad name. Just kept getting fobbed off with emails. Couldn’t even give mea delivery date but had my money for 6 weeks. Luckily credit card refunded me. Avoid this company like the plague. They advertise cheaper than anyone with ficticous stock levels and delivery dates. Use a credit card otherwise you will have a job getting your money back. They know this and that is their business model - you have been warned!”

Helpful Report

Posted 3 years ago

“Terrible customer service. I received a faulty bath tap, qs supplies refused to replace it. After many phone calls and emails they finally agreed to send a replacement valve. I now have to pay a plumber to replace the valve. I would not use this company again or recommend.”

Helpful Report

Posted 3 years ago

“still awaiting a delivery 7 weeks on which stated 2 days on the website.”

Helpful Report

Posted 3 years ago

“Worse customer service ever. I placed an order online which was supposed to be delivered in 5 working days. after 4 working days I received an email saying the item is not in stock and offered dispatched date after 1 month. staffs were not helpful. Avoid doing business with them.”

Helpful Report

Posted 3 years ago

“The experience with QS Supplies has been negative from the start! Firstly we placed an order for 10 items only to be told that items had been discontinued and no alternative was available. We then had to return items purchased to fit with the discontinued items AT OUR OWN COST! We had a delay of 1 month for the final item to arrive. Our bathroom fitter was booked for a month after delivery so we checked the outer packaging and items inside as best we could, but didn't completely unwrap because we didn't want to cause damage ourselves to unwrapped items. When we finally opened the shower tray it had a big chunk out of the corner. Contacted QS Supplies and we were told that we had not reported the damage within a 'reasonable time' and that they would not send a replacement item. I argue that the outer packaging was in tact and so how would we know the item was damaged unless we unwrapped completely and risked damage. I WOULD NOT RECOMMED THIS COMPANY. BEWARE!”

Helpful Report

Posted 3 years ago

“I had a horrendous experience with this company. Ordered a WC frame on 29/10/20, which was delivered to someone else. QS refused to put me in touch with the delivery company, so I had to go door to door until I found who the item was delivered to. In the meantime I had to source the frame somewhere else to continue the works. When I retrieved the frame, I contacted QS to arrange a return and a refund. I called around 20 times between November and mid January and had an endless email exchange, where every time they promised that they would look into the issue and revert "within 48 hours" or "shortly". This never happened. They finally arranged the pick up of the frame for 27/01/21. At some point they wrote that they had processed the refund, which I never received. A few days later they claimed they had not refunded the item because they delivered a new frame when they picked up the old one. Then they claimed that they had not collected the frame. Every day QS comes up with a different story to avoid refunding me. I am now taking legal action to get my money back.”

Helpful Report

Posted 4 years ago

“I received a damaged toilet seat ( arrived wrapped only in a piece of bubble wrap) was asked to send photos, it was eventually picked up but a month later I am still phoning and have not received a refund even tho I have been told several times it has been actioned. There are many many similar experiences recorded - unhappy customers. I would not advise anyone to shop here.”

Helpful Report

Posted 4 years ago

“Shocking experience with this despicable company. Do not rely on the stock quantities on website. The expected delivery times are false. Take the time to read this review and the numerous others that have been posted about lead times. I placed a £1900.00 order on the 12th December 2020 and as of the 8th March 2021 I am still waiting for some items that were allegedly 'in stock' to be delivered. One item on the order was delivered to the wrong address on the 23rd January and despite their courier accepting fault QS Supplies have done nothing to correct the problem. The communication is pitiful and there is absolutely no accountability for the lack of professionalism demonstrated by this company. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“recieved damaged unit many phone calls and e mails they ask for photos did that they still wont replace now they say they want more photos this has gone on for 3 weeks they are impossible to deal with would not recommend”

Helpful Report

Posted 4 years ago

“Some items not in stock, despite what it says on website. Don't tell you until after you have paid. Despatched part of order. Told them I wanted to cancel rest of order as I didn't want to wait. Turned into a marathon of trying to get my money back. Different people or "S10" and "S7" as they call themselves, replied to emails every other day and it was like banging your head against a brick wall! Eventually (weeks later) I got a partial refund. They refused to refund any of the shipping as I had had part of the order and when they refunded the products it was 10p short with no explanation and no correction and no response when queried. If anything goes wrong, customer service is appalling. I won't be using them again.”

Helpful Report

Posted 4 years ago

“Products fine, but appalling customer service. Had to change one item in my order, the next day, and was told to delete the item from one order, and order separately. I checked that I wouldn't be charged for delivery twice, but despite that, I was, and after 3 months, countless emails, and a very clear explanation from me as to how to calculate my refund, they still refuse to send any more, and still owe me £24, which I have now given up on. I don't know whether it is incompetence or dishonesty, but I certainly wouldn't use them again. I think most of their products are available elsewhere, so go elsewhere unless you want the hassle I've had!”

Helpful Report

Posted 4 years ago

“Ordered something on 30th December 2020 There was no communication until I called on 15th January 2021 Again there no communication until I called on 5th February 2021. Absolute joke will never ever use again or recommend again! As I write the review”

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Posted 4 years ago

“Ordered something and was two months late absolute joke will never ever use again !”

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Posted 4 years ago

“Hi, I have ordered with QS on the past with no issues as no incorrect or missing parts. This time round two items have missing parts. The tap never had any fixings and they sold a incorrect rapido system. They have NO customer service. They are a third party purchasing from a supplier and they promise to get back to you and never do. This problem has been going on since the 20th of December and til today I’ve received nothing. I will NOT be purchasing from them again. If you purchase a product and it’s complete, the price is great, your laughing. If you have any sort of item is missing from their end- game over. They will NOT entertain you. I’ve since had to call Grohe and resolve myself.”

Helpful Report

Posted 4 years ago

“The worst online retail experience I have ever had! Had a product fail... no refund, no replacement, no repair...appalling.”

Helpful Report

Posted 4 years ago

“Still waiting for a refund 7 weeks on despite chasing numerous times”

Helpful Report

Posted 4 years ago

“I ordered a new toilet seat from QS Supplies. Delivery day came and they sent me a "delivery failure" email in which they claimed their driver had called and no one answered the door, so they wanted an additional £12.00 + VAT to redeliver. Thing is, I have a security camera covering my front door, and no one came to the door. I was also working in my office which overlooks the front door. No one came to my front door. My dog is also better than any doorbell. He didn't bark. No one came to my front door. Contacting them, they were adamant their driver tried to telephone me and they had also tried, but they couldn't get an answer. There were no missed calls on my phone. These scammers are looking for the £12 to redeliver. I doubt they even shipped the goods out to me. It's a scam to make more money. Did they even have the goods in stock, which reading other reviews elsewhere it seems they might not. Don't spen your money with QS Supplies!”

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Posted 4 years ago

“i had queried a broken part of the order and no-one has come back to me”

Helpful Report

Posted 4 years ago

“Had an issue withy product sent, customer service absoluteley useless no help whatsoever. Wanted to exchange for another product decided against it after dealing with them”

Helpful Report

Posted 4 years ago

Qs Supplies is rated 3.4 based on 479 reviews