Qs Supplies Reviews

Name: Qs Supplies
Rating: 3.36

3.4 Rating 483 Reviews

60 %

of reviewers recommend Qs Supplies

Company Reviews

Metrics

3.4

Based on 483 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“The worst online retail experience I have ever had! Had a product fail... no refund, no replacement, no repair...appalling.”

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Posted 4 years ago

“Great product, fantastic service(delivered next day in Cornwall!) and very competitive price - will definitely use them again.”

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Posted 4 years ago

“Still waiting for a refund 7 weeks on despite chasing numerous times”

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Posted 4 years ago

“Exactly what I wanted at a good price. Arrived quickly”

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Posted 4 years ago

“From start to finish ordered easily,and delivered well packaged”

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Posted 4 years ago

“Competitively priced taps arrived as promised”

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Posted 4 years ago

“Very happy”

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Posted 4 years ago

“2 recent purchases. Both were exactly as described & pictured, well packed & received much quicker than expected. Communications excellent.”

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Posted 4 years ago

“Good service”

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Posted 4 years ago

“No problems, good supplier.”

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Posted 4 years ago

“I ordered a new toilet seat from QS Supplies. Delivery day came and they sent me a "delivery failure" email in which they claimed their driver had called and no one answered the door, so they wanted an additional £12.00 + VAT to redeliver. Thing is, I have a security camera covering my front door, and no one came to the door. I was also working in my office which overlooks the front door. No one came to my front door. My dog is also better than any doorbell. He didn't bark. No one came to my front door. Contacting them, they were adamant their driver tried to telephone me and they had also tried, but they couldn't get an answer. There were no missed calls on my phone. These scammers are looking for the £12 to redeliver. I doubt they even shipped the goods out to me. It's a scam to make more money. Did they even have the goods in stock, which reading other reviews elsewhere it seems they might not. Don't spen your money with QS Supplies!”

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Posted 4 years ago

“Quality product at a good price”

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Posted 4 years ago

“i had queried a broken part of the order and no-one has come back to me”

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Posted 4 years ago

“Came very quickly and packaged well”

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Posted 4 years ago

“As advertised. Good product”

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Posted 4 years ago

“Velly velly gooooood”

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Posted 4 years ago

“Had an issue withy product sent, customer service absoluteley useless no help whatsoever. Wanted to exchange for another product decided against it after dealing with them”

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Posted 4 years ago

“Do not shop at this store. SCAM! This has been possibly the worst customer service I have ever received. 2 of the 3 products I ordered arrived damaged and now QS Supplies are refusing to replace of refund. Even though the damage was clearly done in manufacture and transit. The prices may seem competitive but the poor service and damaged products massively out weigh the slight saving. The staff are rude and unhelpful and the poorly run company do not deserve any business”

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Posted 4 years ago

“Customer Service is non existent, much like the products they have on their website Tried complaining to their customer service team and there was nothing their processes could do. Spent 25 minutes on hold to get an update on a possible delivery date Worse customer service in my last 10 years!!!”

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Posted 4 years ago

“I wasted my money and time dealing with them. All they could deliver to me was a smashed bath screen. You wont get anywhere by talking to them. Order number QS -2085514.”

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Posted 4 years ago

Qs Supplies is rated 3.4 based on 483 reviews