Qs Supplies Reviews

Name: Qs Supplies
Rating: 3.38

3.4 Rating 479 Reviews

60 %

of reviewers recommend Qs Supplies

Company Reviews

Metrics

3.4

Based on 479 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“We ordered a pair of basin taps along with a bath mixer tap, but initially received neither. What we did receive, however, was a kitchen mixer tap and sink mixer tap. After notifying QS Supplies of the mistake, they initially needed photographic proof that the incorrect items had been shipped. No problem, photos taken and emailed over. Once it was confirmed that the incorrect items had indeed been shipped, I was then informed that before the correct items would be shipped out, the incorrect items needed to be returned to QS Supplies first. Issue - QS Supplies sent the wrong items, but were penalising us by not sending the correct items out straight away. This delayed the installation work, at the loss of income for the installer - a point that was made time and again to QS Supplies, without response - and it totally altered plans we had for Christmas, as family weren't able to stay over as we didn't have a fully functioning bathroom! What should have happened was upon confirmation that the incorrect items had been sent out, the correct items were shipped out and the same courier (QS Supplies use DHL) picked up the incorrect items at the same time. It's almost like QS Supplies didn't think we'd send back the items they sent to us incorrectly... Or they didn't have the correct items in stock at the initial purchase stage... I can understand this policy if we ordered the items and didn't like them - the fault would have been on our side. But the fault in our experience was solely on the side of QS Supplies, but we were still treated the same. Taps are good though, once we finally received them.”

Helpful Report

Posted 6 years ago

“Absolutely no problems with my order, very competitively priced, delivered in perfect condition ahead of schedule. Well done, will use again.”

Helpful Report

Posted 6 years ago

“QS Supplies website had exactly what I wanted it seemed, at a reasonable price. Mirror arrived a week + late (after chasing) and was well packaged. On opening I discovered 2 large steel brackets had been double-sided foam permanently stuck to back of mirror, preventing me fixing a defogging mat central to the back of the mirror. There was no mention of this in the website description, which particularly described the mirror for use in a bathroom and could have been bought with a QS (expensive) demisting mat. No positive responsive from QS and no acceptance of taking the £70 item back. I asked if their supplier could send a mirror within a few months without any steel pads. No. I pointed out that it would be cheaper for their supplier (Chinese probably) to supply with just 1 loose plate which customer could attach if they wanted to in any position. It has 2 fixed to offer landscape and portrait fixing. So now having to resort to trying to mill off the 2 steel plates and dissolve away the adhesive foam tape without damaging the mirror backing. QS responses continually evaded answering my questions. David, purchase of mid-January 2019”

Helpful Report

Posted 6 years ago

“My order arrived today when I opened it looked like it wouldn’t have even been put up for sale at jumble sale ! Packaging clearly damaged and quite obviously a return! Not impressed how could any business send this out ! Very inconvenient wouldn’t use again!”

Helpful Report

Posted 6 years ago

“Non-existent costumer service. Ordered kitchen tap back in August and was suppose to get it in 2 working days, after week no information so I contacted them and they said they are "chasing" my order. Turned out they don't have the item in stock and they may have it at the beginning of November, ridiculous! Company lies to their costumers, for sure will not use them ever again AVOID for your own good”

Helpful Report

Posted 6 years ago

“Wish I had seen this site before ordering with qs supplies. Delivery turned up on the wrong day then had items missing when I did get the delivery, when I finally got a refund they had taken off the delivery cost! Finally got the full refund 2 months later. Avoid.”

Helpful Report

Posted 6 years ago

“If you are unlucky enough to receive your items damaged, QS Supplies will blame you one way or another - you didnt check the product with the delivery driver, you didnt check within 24 hours, you didnt check within 72 hours or maybe you damaged the item yourself! Any way you arent getting a replacement. In the end I went to the manufacturer who was excellent and immediately agreed to send me a new item! Terrible customer service from these cowboys. Never again! Shop elsewhere.”

Helpful Report

Posted 6 years ago

“Bought a bath, side panel and end panel from there website. Took my payment and got an email saying items ready to dispatch but they wanted another £330 on top of the £37 I had allready paid for delivery because I live in Scotland. That's £367.00 for delivery alone. What rip off con men. I canceled the order straight away and asked for a refund and I am still waiting 3 weeks later for my money back. ***PLEASE STEER CLEAR OF THIS COMPANY AND BUY ELSE WHERE***”

Helpful Report

Posted 6 years ago

“Their web site misleads customers by indicating goods are in stock or can be sourced within a few days. Ordered a shower head which, according to their web site, should have been available within 2-4 days. After ordering, I was told by QS that the item would probably arrive by mid-January 2019 as it is out of stock with all their suppliers. Checked alternative sources and found that item is in stock. I suspect they buy seconds and knock-offs on the grey market. We will see how long it takes their "cancellation department" to cancel my order.”

Helpful Report

Posted 6 years ago

“Absolute scam and i would rate them at -10. Before placing my order today i have specifically asked 5 times if item on stock and when would delivery take place. I was assured item is in stock and should be with me by the 14th of December the lates which i underlined is the latest day since having the work tops fitted on the 15th of December. Order palced and paid and 10 mins later an email was sent that estimated time of arrival was week commencing the 17th of December. What on earth ??????? Everyones english was so basic and poor i could hardly understand them so i take it company runs from India or Pakistan cause of the accent. Trying to recover payment now but i did let the bank know its a fraudulent company and they will furhter investigate the problem. AVOID AT ANY COST!!!!!!”

Helpful Report

Posted 6 years ago

“Ordered a bath/overflow, arrived 5 days ago, overflow missing a connector screw thing. Plumber on site, advised me of the issue, I call this crowd for replacment part, need to fill in an email form. Did that same day, no response, called them someone would call me back, no one did, they do not and will not call the manufacturer, they rely on email only, and so continued the pattern. Called manufacturer direct today, 5 days later, if I'd read reviews I wouldn't have left it so long. Anyway while explaining my issue to the manufacturer and the shoddy customer service, the first thing the rather savvy attendant asked was, "That's not QS Supplies is it by any chance...?" Clearly they have an MO. Even though the part I was after is not sold separately as a spare, they've put it in the post within an hour of my calling them, it will be with me tomorrow hopefully. When I originally asked QS supplies about returning the overflow, as thought it would be quicker at this point to buy from a company that knows what they're doing. Found a company that could deliver next day. I was told by QS that I have to ask to be able to do so by emailing their customer service and even though the item was supplied not fit for purpose, I would have to pay for posting it back..... Seriously avoid these people.”

Helpful Report

Posted 6 years ago

“APPALLING CUSTOMER SERVICE - WILL NOT USE THIS COMPANY AGAIN!”

Helpful Report

Posted 6 years ago

“1 star, this is generous. We recently used QS supplies to buy two sets of valves and a mixer tap for our new bathroom. The valves arrived within a reasonable time frame, the mixer tap was not included in this delivery and no packing or dispatch note was sent with the delivery. We initially didn't query the missing tap as the order confirmation stated that some items may arrive separately. A week later, the tap still hadn't arrived so I contacted QS to see how much longer it would be. It took a while to get through to them by phone, to my surprise they said they had sent it in the original delivery. I explained that there was no tap in the box and we hadn't questioned it earlier as they had advised items may come separately and there was no delivery note to check it against. I was then informed they'd look into it and call me back within a couple of hours to update me. This was the last I heard from QS, I never received a call back and we tried to contact them several more times without success. Fortunately, we had paid through PayPal so raised a claim with them. QS failed to even address our PayPal claim, providing nothing more than the tracking number for the parcel that we had acknowledged had arrived. Luckily for us PayPal ensured we were not left out of pocket and we were able to source a different tap from another supplier. In short, QS are quite possibly the worst company I've ever bought from and I will never use them again.”

Helpful Report

Posted 6 years ago

“I have never experience such appauling customer service in my life. We ordered a toilet, shower screen and bath. To arrive last Friday. Only the toilet arrived, delivery man didn't not know anything about the bath and screen. Following several phone calls to people who had very poor customer service skills. Rearranged delivery for yesterday. Day two off work at a cost. They promised today after 2pm another day off work at a cost . By 4.30 today. Items still not here. Delivery man said he phoned at 11am. We have no missed calls. They have now rescheduled for tomorrow, another days pay lost. Absolutely disgusting service. The drama may continue”

Helpful Report

Posted 6 years ago

“They provided defective items that's where of poor quality and refused to refund me. I ended up donating the product to a community center and place of worship. This company is highly unethical”

Helpful Report

Posted 6 years ago

“Not a great first experiance. Wish I'd read other reviews before ordering. I ordered a basin on Monday that is (currently) advertised as 2 - 3 working day delivery. Having has no communication from QS Supplies other than the initial order confirmation I decided to phone them today (Thursday). After 3 calls (being left in a queue for ten minutes each time & then leaving a message), I then chose the 'sales' option rather than order query option. I got through straight away. I was informed the basin wouldn't be dispatched until the middle of the followng week (despite the advertised 2 - 3 working days)!! This isn't acceptable as we had booked the work in and needed delivery by Saturday at the latest. They couldn't guarantee delivery in time. At this point, I now have one day to try and source the basin elsewhere and pay a premium for the privilidge or book the work in for another time. I have had NO repsonse from QS Supplies to my voicemails, my Facebook message or email requesting to cancel the order. They have been quick enough to take the money from my account before even shipping order.”

Helpful Report

Posted 6 years ago

“Just tried to place an order with QS Supplies. They have one price advertised, but when I tried to order, the price went up!”

Helpful Report

Posted 6 years ago

“Ordered a "sit -tight" toilet seat, which required glue (provided). When I came to fit the seat discovered the tube of glue was rock solid. When I contacted QS they asked me to provide a photograph of the "damaged part" (doh!). I did so and after a couple of days was advised (by them!!) to remind them if they hadn't contacted me within a certain number of days. I had to do so and eventually they got back to me advising that a replacement had been sent. As it hadn't arrived after more than a week I contacted the manufacturer ( Croydex) in desperation. They were fantastic and provided a replacement overnight, together with a spare pack of parts to enable me to complete the job. They seem to have quality goods but are useless at customer satisfaction.”

Helpful Report

Posted 6 years ago

“My parcel arrived on a double wooden pallet which was completely unneccessary for the size of the parcel. This pallet was abandoned blocking my driveway by the QS couriers. QS say it is my responsibility to dispose of it. The council are charging me £30 to take it away. QS are not interested. I wonder where they would have left the pallet had I had a house that opened on to a street. NOT IMPRESSED and will not be using QS when I refurbish my other bathroom!!!”

Helpful Report

Posted 6 years ago

“A very pleasant transaction. We ordered several components which did arrive at different times but we were kept informed by email of proceedings and all arrived as promised. we'd certainly use again and recommend”

Helpful Report

Posted 6 years ago

Qs Supplies is rated 3.4 based on 479 reviews