Qs Supplies Reviews

Name: Qs Supplies
Rating: 3.38

3.4 Rating 479 Reviews

60 %

of reviewers recommend Qs Supplies

Company Reviews

Metrics

3.4

Based on 479 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thoroughly professional and friendly service. Excellent communications with a fast and secure delivery network.. First rate packaging of a fragile item.. I have no hesitation in recommending QS Supplies Thankyou”

Helpful Report

Posted 5 years ago

“I ordered a sliding shower door. It arrived on time. The delivery guy was pleasant and helpful. I fitted the door myself within the day and found it to be straight forward. I will order from QS Supplies again. Thank you.”

Helpful Report

Posted 5 years ago

“This company is consistent...Consistently Incompetent. I placed a special order with 4 week lead time. They then proceeded to deliver the standard (cheaper version) of WC & Basin a week later, having charged me for the special order. I wrote back to tell them of the mistake. No apology but then asked if I really wanted the special order version. Then a couple of weeks later an email to say a new delivery was going to be made....nothing delivered. I stayed in for this delivery. No communication. When I enquired they said that both items had been damaged at their warehouse so had been scrapped. (Don't believe a word of it). Then four weeks later was advised that the special order would be coming. When it cam only the wash basin was present. Upon enquiring it transpired that they had delivered my special order WC to another customer and it had already been fitted. Another wait for four weeks for a special order WC. Finally it arrived but with no notification to collect the wrong item but I managed to convince the delivery company to take the wrong item away. So summary...Completely useless and totally incompetent company with dreadful communication, very poor at dealing with customer complaints. Barely apologises and seems to have consistently incompetent internal processes to match its customer facing side.”

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Posted 5 years ago

“Great value and great service Ordered sensor taps, much cheaper than last year when I previously ordered the same model. Delivered promptly as promised.”

Helpful Report

Posted 5 years ago

“Great value and great service Ordered sensor taps, much cheaper than last year when I previously ordered the same model. Delivered promptly as promised.”

Helpful Report

Posted 5 years ago

“Great company to deal with. I purchased some Crosswater bath and basin taps. They arrived promptly and well packaged. Pricing is very competitive too! I'd have no hesitation in using QS Supplies again.”

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Posted 5 years ago

“I bought a Mayfair Groove Kitchen Mixer Tap online from QS Supplies for our kitchen makeover project. Best price available anywhere and it arrived promptly. Very pleased with the tap and with the service from QS Supplies.”

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Posted 5 years ago

“This company is a terrible company to deal with if you have any sort of issue and I mean that, if I could give this company - stars I would and they deserve it. I purchased a set of taps that had a fault as soon as they were fitted . I emailed the company and that's when it all went down hill, refusing to give a RMA number so can not return want a video so would have to pay to get these installed again and then send to them and I am sure more stalling. Blaming the manufacture and saying wait for them to come back to them. Complete lies as the contract is between me and the supplier not the manufacture QS Supplies know the law. I now have a set of taps that they will do nothing about. So if you have a issue good luck the only good that has come out is that no more business from me and none from a work employee which would have been a nice order to get, and make no mistake QS I will discredit at every possible chance as they deserve it. It is the must degusting vile company one could deal with, pay a bit more and get real service I was going to say third world but that would be a insult. Take my advice and stay well clear or you will regret it.”

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Posted 5 years ago

“Great Prices Great Prices, had a few parts missing from initial delivery but once i emailed the company they were quick to rectify this. Ended up with a good quality shower tray!”

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Posted 5 years ago

“From my enquiry to delivery of the shower seal required, the staff were very professional and helpfull. The response to my enquiry was efficient and detailed. I would certainly recommend there customer service.”

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Posted 5 years ago

“Very pleased. We bought a shower seat which was fantastic quality. Communication was good and the delivery was on time. What more can we ask for.”

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Posted 5 years ago

“I can't explain how dreadful this company is. I ordered some items and after they didn't turn up on the date agreed I called them to find out what was happening. They said the items would turn up in a week or so. Therefore I cancelled the order and used another supplier as I had a plumber booked for a specific date. When I got the refund (weeks later) it was much less than I had expected. I asked for a breakdown of the bill and was told 'it wasn't company policy to provide this'. What? So I pushed harder and eventually got a breakdown. The refund was for 3 items rather than 4. I explained several times that I couldn't have the 4th item as none of them arrived! They wouldn't have this and have refused to issue a full refund. Upon closer research it appears that I am certainly not the only person experiencing issues so I will be taking legal action and informing trading standards about QS Supplies. Also, I am told most of the positive reviews on this site are written by their staff (ask yourself which company only have 5 star and 1 star reviews?!). Do yourself a favour and steer well clear of them.”

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Posted 5 years ago

“Purchased a kitchen sink. Very pleased with my purchase. Searched for a sink with a good fair price and came across this company selling one. Highly recommend.”

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Posted 5 years ago

“A perfect choice of my purchase from QS Supplies, Exactly what I was looking for at a very good price, quality and an excellent delivery. My sinks looks fabulous in my bathroom.”

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Posted 5 years ago

“A perfect choice of my purchase from QS Supplies, Exactly what I was looking for at a very good price, quality and an excellent delivery. My sinks looks fabulous in my bathroom.”

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Posted 5 years ago

“Found an item that was very competitive in price. The item was delivered in a reasonable timeframe however an incorrect component was sent in error. Sanctuary expedited the correct part with no fuss. Great customer service and very competitive priced items with good advice provided. Would use again.”

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Posted 5 years ago

“I purchased 2 baths which had to come by delivery directly to my house. Baths are gorgeous - delivery was great. All arrived safe and sound. Thank you for your help.”

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Posted 5 years ago

“Don't be fooled by what you see on the website. I ordered showers, toilets, sinks and a bath for 2 bathrooms in my home. Delivery was delayed with no explanation. When everything finally arrived I was dismayed at the poor quality. They obviously buy in the cheapest stuff they can. Both showers were faulty. I supplied photographs and even a video to prove the faults as requested by the so-called Support team. Finally, after threats of legal action they agreed to accept the goods back. That was nearly 3 weeks ago and I'm still waiting for my refund! My advice is to shop elsewhere.”

Helpful Report

Posted 6 years ago

“Dreadful customer service, incorrect item sent but wouldn’t confirm if they actually had stock of the correct items. On the return of incorrect item they only issued partial refund, stating we had received two items which we had not. This was despite having proof the courier only delivered one item. Continually evasive regarding refund and not returning repeated phone calls. Do not touch this disreputable company with a barge pole.”

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Posted 6 years ago

“Very poor customer service and sharp practice. Their courier tried to deliver and I was out. When I went to collect from the courier the goods had been returned. They then wanted £30 to redeliver the goods I declined and cancelled. Delivery was free on the initial order, but they've stung me for over £40 and told me suck it up - a nice little earner not delivering and then charging for it. Beware”

Helpful Report

Posted 6 years ago

Qs Supplies is rated 3.4 based on 479 reviews