Qs Supplies Reviews

Name: Qs Supplies
Rating: 3.38

3.4 Rating 479 Reviews

60 %

of reviewers recommend Qs Supplies

Company Reviews

Metrics

3.4

Based on 479 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“Ordered RAK cloakroom suite. Suite is elegant design with good quality ceramic at reasonable price. Problem with toilet constantly leaking water into pan. Leakage caused by 'oval' hole in bottom of cistern not sealing on round flushing mechanism. Manufacturing error”

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Posted 6 years ago

“I rang QS this week and the customer service was amazing. The lady I spoke to couldn't have been more helpful and friendly, and it's this service that will get them happy customers. The reasonable pricing may be what initially makes them look an attractive company but it's the customer service that will keep us as customers.”

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Posted 6 years ago

“Fabulous as usual, no dramas, and the delivery actually went through just fine. Was a flawless operation. Staff were great. Never had a drama in 5 years of using them. Wish I could say the same for some other Bathroom Retailers.”

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Posted 6 years ago

“Absolutely effortless. Had a great experience. I thought all was lost, QS came to the rescue! Excellent customer service and excellent communication throughout the process. Progress updates given where appropriate/possible (didn't expect this). Friendly, Efficient, Excellent value for money, Professional...the list goes on. Look no further!”

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Posted 6 years ago

“From initial contact on the telephone to get a quote, this company was polite, precise. The cost I was quoted was very reasonable. On the day of the delivery, the staff informed on time and were very efficient. The purchase went very smoothly and I will definitely use this company again. Thank you.”

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Posted 6 years ago

“Placed my order in 5 minutes, it's the best products in the UK I will be trusting QS to deliver asap. If delivered on time, i will recommend it to my friends.”

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Posted 6 years ago

“Really delighted with the doors- excellent quality. Arrived within 2 days from ordering. Added bonus was that the postage to Northern Ireland cost the same as the rest of the UK - unlike some other companies who charge extra!”

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Posted 6 years ago

“Excellent service, was kept up to date all throughout the delivery. Delivery was quick, efficient and packed well. I'm happy to have gone ahead with QS.”

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Posted 6 years ago

“Customer service was excellent. Very happy with my order and speed of delivery. Will certainly be back for more”

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Posted 6 years ago

“If this company is still in business it proves that people don't read reviews - I made that mistake. They sell at very cheap prices - you will wish you paid double.”

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Posted 6 years ago

“I ordered a shower curtain rail which (eventually) came badly damaged - it was dropped off with no signature by YODEL. It took 2 weeks to replace with one (maybe the same one) that was damaged even worse than the first. I sent it straight back without signing for it and after 3 weeks and despite many phone calls they have not refunded me. They are claiming it has to be checked by the manufacturer despite the fact I effectively never received it. They don't seem to carry any stock - so expect a long wait. I advised them how to package it to prevent damage - they ignored this advice.”

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Posted 6 years ago

“Very efficient. I'm extremely happy with the service and the product that I've purchased.”

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Posted 6 years ago

“Great Communication and Excellent Service. Would Highly recommend”

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Posted 6 years ago

“Great service as always”

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Posted 6 years ago

“Very competitive with a good range of high quality plumbing supplies”

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Posted 6 years ago

“Although it did take some time in getting my tap delivered. I was contacted and kept in touch of progress during the delay. So all goods now received.”

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Posted 6 years ago

“Avoid QS Supplies!! Beware. They have a nice website and the cheapest prices but are an absolute nightmare to deal with. I waited weeks for my items to arrive(2-3days it said when I paid online), but they didn't send my items. I then asked for a refund, but it took weeks of phone calls, emails, their reasons and excuses, and finally getting my bank involved prompted them to refund me. Having read reviews of the company since, it seem a lot of people have had far worse experiences than me.”

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Posted 6 years ago

“Ordered lights for bathroom refurb. once unpacked we found both shades to be damaged. company would not refund or replace stating more than 3 days had passed. this is not a reasonable period of time in which to offer customers the chance to review the quality of their order particularly when goods are being ordered for large scale projects. i don't think this fits with consumer law.”

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Posted 6 years ago

“QS Supplies still owe me £300 from 5 months ago from a failed delivery and an accepted cancellation - sent within 10 minutes of ordering. Just horrific. They last contacted me 4 months ago promising to pay - nothing since and no further replies. My builder got the same prices from his own local supplier - your probably will too, so there is no need to risk it with these internet crooks.”

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Posted 6 years ago

“I placed an order for a bath, bath panel and bath waste, however, the wrong bath was delivered so I arranged for the items to be uplifted for a refund. QS Supplies arranged the uplift and all 3 items were picked up by the same driver at the same time. To date, I have only been refunded for the bath and despite several calls to QS Supplies I have not received the outstanding balance. I have been told on several occasions that the matter will be investigated and someone will get back to me within 24 hours but I have never received any further callbacks. When I called to request to speak to the Customer Services Manager, I was advised that he was 'unavailable' and that 'company policy' prevents them from giving out his Name or email address. Use this company at your peril !!!!”

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Posted 7 years ago

Qs Supplies is rated 3.4 based on 479 reviews