“Although we are still in dispute ,The offer to compensate is fine if not inconvenient ,we are placing our sept order and can only hope the quality of underlays originally supplied return and dry,Could and very possibly be our very last order otherwise,”
Thank you for taking the time to leave feedback! I am sorry to hear that you have had an unpleasant experience with our product quality.
Most of our customers are extremely happy with the quality of our product and we are very proud of that. Our company holds the core principals of honesty and great customer service very close to our hearts and we believe - in most cases - that we deliver a simply better experience than our competitors.
I have touched base with Matt, whom you have been liaising with on the matter. He informs me that your next order will contain the agreed goodwill gesture and be checked, double checked and triple checked by transport prior to release.
We will continue to investigate this issue with the intention of avoiding any further disruption.
Hopefully this will solve the issue you have been experiencing.
If you have any further questions or concerns please contact our friendly office team on 0151 495 3434.
“Excellent customer service, rapid responses to emails and orders placed. Few teething issues with deliveries were swiftly sorted by efficient staff and no problems since.
Would recommend!”
“Vicky in the sales office was very helpful recently but overall QA has let us down numerous times. Every time we have ordered underlay we have been lied to about delivery times, sometimes it coming out a week after promised. We've had a change of couriers yet still the problem persists. Very disappointing. Have been told previously the transport manager is looking into it but nothing has changed. Must be the worst company for delivery we have.
E B Carpets”
Thank you for taking the time to leave feedback. I am sorry that you have encountered issues with deliveries and our external courier service. I hope we can find a way to rectify this moving forward. Would it be okay if I arranged for one of the management team to call you and discuss the situation?
“Very happy with the underlay bought from QA normally not a fan of PU I can see the quality at the price offers exceptional value for money and will certainly use it in the future”
“Been using QA for a good few years.
Great company. Invoices very clear and great prices.
Plenty of stock and very fast delivery and you can pick up if local.”
