Thank you for your kind words, Akram. We try our best to introduce new and innovative products that customers can appreciate. I will pass your sentiments on to the research and development team.
“We were happy with the quick and efficient ordering along with delivery on schedule. The rep is very knowledgeable and has advised us on several occasions, which has been an asset to our company.”
“I have been asked to pay for express delivery so I would receive the goods the next day. However they didn't turn up until the Friday about 1pm, so to say I am a tad aggrieved is an understatement. You should not charge people for a service they don't receive.
Regards
Mark Dodge
M R D F S Ltd”
Hi Mark, it is my understanding that your account manager, Ray, was able to resolve this issue to your satisfaction.
We really do appreciate you taking your time to leave feedback and hope that - moving forward - this delivery issue will be resolved.
Thank you again for your words and if you have any other concerns, please do get in touch with the team at 0151 495 3434.
“You listen to what the flooring trade want and not sell products that you think we may want at a price you think we may pay eg. Your premium gripper yes it is more expensive than other leading brands yes there is less in a box but if you are doing a quality installation you end up double banking their gripper so using twice as much,keep up doing what you are doing don't listen too the discount market and we will support you in every way.quality comes at a price. There are enough of us out the fed up with Micky mouse products”
“Had two deliverys of underlay now. Tried 3 different types. Last batch, have had alot of hard lumps throughout a few of the rolls. Also, last delivery. Driver damaged garage door which i have phoned trdnsport aswell as rep on a few occasions and said i be phoned back, and never have. I will be deductinng the cost of the damage now from last invoice.”
Hi John,
Thank you for your feedback. I am very sorry to hear that you have been unfortunate enough to have had a negative experience. 99% of our customers have a positive experience with our delivery service and are blown away by the quality of our products.
We always strive for excellence within QA and any third-parties that operate on our behalf. On the rare occasion that a problem occurs, we have procedures in place to resolve these matters efficiently. Your account manager will be in touch with you shortly to update you on the situation.
“generally good... and I am pleased... the only thing I cant get my head around is why that Steve Spinks rings me and ask for payment one day after its due on the 20th of the month... he knows we always pay.. we don't need to be reminded twice in a week. other than that keep up the good work.
TCF STOKE.”
“+Very good and happy sales team - very polite. Delivery driver very helpful. Does that qualify for a discount?
No joking aside, easy company to deal with. Also Paul our rep. is good.
Steve”
