“The product is great, if a little pricey but it took a long time for it to be shipped (due to ordering 30th December). Customer services were very quick to reply to me and they did their best to get the order to me sooner when I explained how much I was suffering.”
Hello Jodie, your review is very fair. We are on the back-foot from Christmas still and are not meeting our usual dispatch times. I apologise, we hope to get back on track soon and have taken on additional seamstresses and are looking for more (but they are hard to find in Devon). We are glad you are happy with the product. - B Putnam
“I would have liked better updates on the progress of my order, which took a while longer due to Christmas. The plastic bag it comes in which if breached invalidates returns was already torn open a bit.”
“I rate Putnams products highly however the despatch and delivery times are atrocious! I have purchased two seat cushions and one headrest in the last month, one of those I paid the extra £8 next day delivery, the other two items took 2 weeks to be despatched. So if an item can be despatched the next day for an extra £8 why can other items be despatched in day 3 days for included delivery! I wouldn’t buy from again due to this and I wouldn’t keep paying an extra £8 just to get a near £50 item in a reasonable timeframe, it should be despatched quickly anyway.”
Hi Craig, I understand your disappointment, our dispatch times are normally just a few days. We do make every order by hand once it is ordered but since Christmas we haven't been able to keep up with order volumes despite taking on an extra seamstress before Christmas and one at the beginning of January (we are still looking for more but they are hard to find as it is a dying industry in Devon/the UK as a whole). I apologise you were not happy with dispatch on this occasion but we are trying to fix the problem and I am pleased you do like the products once they are made. - B Putnam
“Excellent service. The pillow has assisted with a knee injury and really helped recovery when sleeping. The service when telephoned, as i needed to change delivery was excellent.”
