“Great level of service! Easy to contact and quick to respond, they answered our questions clearly and were very friendly and helpful in getting our order despatched promptly!”
“The service was excellent. The order arrived very promptly and the product has worked a treat. The lumbar supports I ordered have solved my back issues when sitting at home and in the car. Thoroughly recommended!”
“We have purchased a couple of items from Putnams in the last few months and have been delighted with the service. On phoning for some advice on exactly what would be best for our needs, we received expert advice from very helpful, knowledgable, experienced and friendly staff. Placing an order was simple and, despite them being extremely busy at the time, we received a call in only a few days to say our order was ready.
A second item we required was ordered directly from the website. The process was very simple and straightforward and we received good communication on the progress and delivery of our order.
There is absolutely no doubt we will have no hesitation in using Putnams again.”
“Website was ok to navigate and purchase through to delivery was as expected.
Refund criteria seems very much a catch 22 as you have to open the pillow from a sealed bag in order to use it/try it... Apparently upon opening this voids your return eligibility...
Returning products also seems to be an awkward experience as no clear approach via the website.
So I guess you need to sleep with the packaging on to realise it's a terrible product so you can return it.
Not great.”
“Excellent support. I was looking to renew my Putnams foam bed wedge after 4 years of nightly use. I stumbled upon this one. Very comfortable to sleep on, helps massively with my acid reflux. I can recommend! Glad I made the switch.”
“Disappointed with experience. I do not feel that the item purchased met the description accurately. How to return is not immediately obvious without looking on website. Note that is says - If you are not [happy], simply return the product to us within 14 days of receipt in its original packaging and un-used condition. It would be more user friendly for me for this to be included in email and for return guidance in to be in the email and for the option to return an item if you are not happy with the quality of it after trying it.”
“Great service, fast delivery. Pillow is perfect for my business travel and resolved my neck pain from terrible, unsupportive hotel pillows. Tension headaches reduced too.”
“Order in line worked fine. Finding the correct product Antisnore wedge pillow was not so easy. The on-line information appeared to promote the pillow as an anti-acid reflux pillow (which I am sure it is) and it was not clear to me that the smae product was an anti snore pillow.”
“I originally bought a pillow that was too big so I had to return it and I ordered another in the correct size. Putnams re-credited me for the one I returned the day after they received it back. The only sad thing was I had to pay postage for the return. The second one I ordered was despatched promptly and I received it a few days later.”
