“Thought this would have solved the problem of my new too firm mattress but only made it worse. I feel its poor quality especially for the price ,much thinner than I expected . Not happy”
“Phenomenal, 5 star customer experience from Putnams. Cannot praise them highly enough. Seamless ordering process. Kept updated with the progress of my order, every step of the way. The very best of British in my opinion. A very happy customer indeed. Keep up the great work! Absolutely first class! 👏👏👏👏👏”
“I have ordered several items from them, including cushions and support antiallergy pillows. All their products seem to be of high quality and designed with good purpose. Moreover they have a great customer service. They were very diligent and were able to make sure that my last order with them arrived just before we moved away from the country. Their prices are 100% worth it.”
“I am a British osteopath who lives and works in France. I ordered a pillow on the Putnams French website recently. I paid for the pillow and postage in Euros. At no point was there any mention that the pillow would be shipped from Britain and that I would have to pay import duty on the pillow. When I received notification that the pillow had arrived at my local Post Office, I refused to pay the import duty (35Euros). The pillow that I paid 140 Euros for was sent back to Putnams. I have asked for a refund but have heard nothing from Putnams. I would appreciate some feedback from Putnams.”
I apologise for the miscommunication. We state on our shipping page and all over our site that we are based in the UK. The website is translated into French for our customers ease. - the Putnams team
“I have not had to make contact with Putnams with my purchase, which should be considered as a plus. Their terms and descriptions are sufficient enough to understand. And I was overall very pleased with all results. And I can be very particular at times (I am told by wife). So bravo at Team Putnams.”
