Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,125 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,125 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bags from pure luxury are very good quality and an affordable price, unfortunately I can't seem to get the correct one to suit me,I am not giving up though,I will keep looking.”

Helpful Report

Thank you so much for your thoughtful review, Kathleen! We're delighted to hear that you find our bags to be of great quality and affordable. It can sometimes take a bit of time to find the perfect match, and we fully support your ongoing search. If you ever need assistance or guidance, please don’t hesitate to reach out. We're here to help! Wishing you the best in your hunt for the ideal bag, and we look forward to having you back soon! 😊 - Thanks, Faye

“Very prompt delivery and bag was exactly as shown on Facebook”

Helpful Report

Thank you so much, Anne! We’re so glad to hear that your bag arrived promptly and matched your expectations from our Facebook showcase. Your satisfaction is our top priority, and we truly appreciate your kind words. We look forward to seeing you again for more wonderful selections! 😊 - Thanks, Faye

“I bought two handbags to give as presents and I'm delighted with them, one in particular. Delivery was very speedy, they're good value, the quality of the handbags is very good, and I like the two colours I chose. I'm sure they'll both be well received!”

Helpful Report

Hi Janet, Thank you for choosing Pure Luxuries for your gifts! We’re thrilled to hear that you’re delighted with both bags, especially with the colors and quality. We’re confident the recipients will love them as much as you do! Best wishes, Faye

“Good value, disappointed there are no inner pockets for phone/keys etc”

Helpful Report

Hi Olive, Thank you for your feedback. We're glad you find the bag good value, but we're sorry to hear about the lack of inner pockets. We appreciate your input and will take it into consideration for future designs. Best regards, Faye

“Item, price and delivery all excellent, was a little disappointed the bad did not come in special wrapping/covering for protection.”

Helpful Report

Hi Ellen, Thank you for your feedback! We’re glad to hear you’re pleased with the item, price, and delivery. We appreciate your suggestion about the packaging and will take it into consideration for future orders. Best regards, Faye

“Nice purse my mum loved it”

Helpful Report

Hi Jyoti, Thank you for sharing your feedback! We're delighted to hear that your mum loved the purse. Warm regards, Faye

“Delivered well packaged on time. My cross body bag is well made and good quality leather. It’s as shown on the website.”

Helpful Report

Hi Pam, Thank you for your review! We're glad to hear that your crossbody bag was well-packaged and arrived on time, and that you’re pleased with the quality and accuracy of the product. Warm regards, Faye

“A brilliant company, who go out of their way to keep the customer happy. I have purchased three bags from them recently, and not only are they good value, they are of a luxury quality.”

Helpful Report

Hi Sheila, Thank you for your fantastic review! We're thrilled to hear that you're happy with the quality and value of your bags and that our customer service has met your expectations. We appreciate your continued support! Best wishes, Faye

“Good deliver and package. Nice handbag and good size.”

Helpful Report

Hello Sherifah, Thank you for your review! We're glad to hear that you were pleased with the delivery and packaging, and that you find the handbag nice and a good size. Warm regards, Faye

“As usual excellent service. Arrived on time. Beautiful product. Many thanks.”

Helpful Report

Hi Sue, Thank you for your kind words! We're thrilled to hear that you received excellent service and a beautiful product. We appreciate your continued support. Warm regards, Faye

“Nice little bag, I should have checked the measurements because it is bit small, but for what I paid, I’m happy, lovely soft leather”

Helpful Report

Hi Sally, Thank you for your feedback! We're glad to hear that you're happy with your purchase and that you love the soft leather. We appreciate your understanding about the size and hope you continue to enjoy your bag. Best wishes, Faye

“Happy with my bag nice soft leather but dinning I don't like it's like a sacking material that's why it's a 4 star if I had payed full price it wouldn't of been worth the price”

Helpful Report

Hi Robertson, Thank you for your feedback. We're glad to hear you’re happy with the soft leather of your bag. We appreciate your honest input about the lining and understand your concerns. Your feedback is valuable as we continually strive to improve our products. Best wishes, Faye

“Delivered next day”

Helpful Report

Hello Ceri, Thank you for taking the time to review us. We are very happy to hear that your purchase was delivered next day and you are satisfied with your experience with Pure Luxuries London. Many thanks, Faye

“Beautiful colours, nice leather, not exactly what I needed but return was simple and refund was quick, will use again.”

Helpful Report

Hi Jennifer, Thank you for your review, we appreciate your honest feedback. We are happy to hear that the refund was quick and simple. Always good to hear you will come back, and we hope you can find something that is more suited to you. Thanks, Faye

“Good service, packaged well. I’ve purchased other leather bags online which were cheaper and lined, with pockets, none of which this had (I was aware of this) but the colour drew me in. As it turned out it is more grey than the pale blue which it looked on screen. However it’s a roomy, stylish tote bag and I’m sure will get lots of use. (I’ve mistakenly given 2 ratings which I’m unable to delete just above the space for photos)”

Helpful Report

Dear Heather, Thank you so much for your 4-star rating of Pure Luxuries London! We really appreciate your feedback and are thrilled to hear that you found our service to be good and the packaging to be well done. We apologize if the bag did not exactly meet your expectations in terms of the color and the absence of lining and pockets. However, we're delighted to know that you still find it to be a roomy and stylish tote bag that will serve its purpose well. We sincerely apologize for any inconvenience caused by the mistakenly given ratings, and please rest assured that they will not affect our overall assessment. If there's anything else we can do to assist you, please don't hesitate to reach out. Thank you again for your purchase and your valuable feedback! Best regards, Faye

“Really good value and nice real leather . Maybe the description could have been better , like did it have any inside zips / pockets and is the bag unlined”

Helpful Report

Dear Jo, Thank you for taking the time to rate Pure Luxuries London with 4 stars. We greatly appreciate your feedback! We are delighted to hear that you found our products to be of really good value, and that you liked the quality of the real leather used. Your input regarding the description is valuable to us, and we will certainly take it into consideration for future improvements. To answer your question, this particular bag does feature inside zips and pockets. However, we apologize for not providing information regarding the lining status. Should you have any further inquiries or require additional details, please don't hesitate to reach out to our customer service team. We are here to assist you. Thank you once again for choosing Pure Luxuries London. We hope to serve you again soon! Best regards, Faye

“The bags are fantastic, however I was very disappointed in the earrings I purchased. The clasp mechanism makes them impossible to anchor in my ears. Unable to wear them. But leather goods are amazing”

Helpful Report

Hello Kathleen, Thank you for your feedback! We're glad to hear you love our bags, but we're sorry to hear about the issue with the earrings. We want you to be completely satisfied with your purchase. Please reach out to our customer service team, and we'll be happy to assist you with a return or exchange. Your support is important to us, and we appreciate your understanding.

“Great customer service. I had an issue with my order, I got I touch and the problem was dealt with quickly and professionally.”

Helpful Report

Dear Lizzi, Thank you so much for your four-star rating and review of Pure Luxuries London! We truly appreciate your feedback and are delighted to hear about your positive experience with our customer service team. Our main goal is to ensure that every customer receives the best support, and we are thrilled to hear that we were able to resolve your issue quickly and professionally. Your satisfaction is our priority, and we hope to continue serving you in the future. Warm regards, Faye

“Very prompt service. Item was delivered quickly”

Helpful Report

Dear Sally,Thank you so much for your fantastic 4-star rating of Pure Luxuries London! We truly appreciate your kind feedback and are thrilled to hear that you had a positive experience with us. We are especially pleased to hear that you found our service to be very prompt and that your item was delivered quickly. Providing efficient and timely delivery is always a top priority for us, and we are delighted to know that we met your expectations in this regard. Once again, thank you for taking the time to share your wonderful experience with Pure Luxuries London. We aim to continue delivering exceptional products and service to our valued customers like you. Warm regards, Faye

“The website was easy to use and I used the Express delivery option and the goods arrived quickly. The handbag was a present for my niece and she was pleased with it. The price had been reduced for this particular handbag and although it was well made and of good quality, I would not have paid the usual price for it. I thought the interior was a bit disappointing”

Helpful Report

Dear Jan, Thank you so much for taking the time to give Pure Luxuries London a 4-star rating. We truly appreciate your feedback and are delighted to hear that you had a positive experience shopping with us. We are glad to hear that our website was easy to navigate and that our Express delivery option ensured a prompt arrival of your goods. It's wonderful to know that your niece was pleased with her handbag as well. We understand your comment about the price reduction for the handbag and appreciate your feedback on the interior. We will definitely take your suggestion into consideration as we strive to continuously improve our products. Once again, thank you for choosing Pure Luxuries London and for sharing your experience with us. We hope to serve you again in the future! Best regards, Pure Luxuries London Team

Pure Luxuries London is rated 4.9 based on 6,125 reviews