Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,125 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,125 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was good and bag as described But dose not feel the best quality”

Helpful Report

Hi A, thank you for your review. We're pleased to hear that you were satisfied with the delivery and that the bag matched its description. However, we’re sorry to hear that the quality didn’t meet your expectations. Your feedback is invaluable to us, and we’ll be sure to take it into consideration as we strive to improve our offerings. If there’s anything more we can assist you with, please don’t hesitate to reach out! 😊 - Thanks, Faye

“Nice bag, delivered on time. However the delivery was poor. The bag was pressed flat into a plastic bag, and pushed through our letter box. I wasn't expecting that. It wasn't damaged but I was less than impressed by the squashed flat bag which I was giving to my wife as a gift. Won't be using this firm again.”

Helpful Report

“Wish they done beige”

Helpful Report

Thank you, Alice! We appreciate your feedback and will pass on your suggestion about adding beige to the range. Stay tuned—you might see it in the future! 😊

“Nicely finished overall but I am disappointed by the lack of space in the bag. It is quite narrow in the middle so it is hard fit a purse in comfortably. Also, I didn't realise it didn't have a double zip. Makes it awkward to manage especially as I have a disability with my hands.”

Helpful Report

Hi Theresa, thank you for your feedback. We're sorry to hear the bag hasn’t met your expectations in terms of space and functionality. Your comments about the narrow middle and the zip are very helpful, and we’ll share this with our design team for consideration in future collections. If there’s anything we can do to assist or if you'd like help finding an alternative bag that suits your needs better, please let us know. 😊

“The colour of the bag is not as expected.It is brown not the colour I ordered. I don’t wear brown. Will have to return it, rather annoying as I’m very busy at this time.”

Helpful Report

Hello Elisabeth, Hello, I’m sorry to hear the color wasn’t as expected. We understand that it’s disappointing, especially when you’re busy. Our team will make the return process as smooth as possible to minimise any inconvenience. If there's anything specific we can do to help, please let us know. Thank you, Faye

“The bag is neat and attractive but the fastening is inadequate and comes open by itself.”

Helpful Report

Hi Susan, Thank you for your feedback. We're sorry to hear about the issue with the fastening. Your input is valuable, and we’ll look into this to improve the design. If you need assistance, please don’t hesitate to reach out. Warm regards, Faye

“Bought the Chatham tan bag which was beautiful ,but when received item it was all creased ,as it was for a gift I couldn't keep it ,if it was packed with paper and sent in a box perfect gift ,I bought a bag from your company last from another store which was absolutely lovely thanks .. Tracey Wilson”

Helpful Report

Hi Tracey, Thank you for your feedback! I’m sorry to hear about the creases in the Chatham bag you received. We strive to ensure our items are well-packaged, and I understand how disappointing this must have been, especially since it was for a gift. We appreciate your suggestion regarding packing with paper and using a box, and I will pass this on to our packaging team to help improve the experience for future purchases. If you need any assistance with a return or exchange, please let us know. Best regards, Faye

“I ordered a navy belt and got a black belt instead the black belt is nice but I had to go buy a navy one”

Helpful Report

Hi Dawn, Thank you for your feedback, and I'm sorry to hear about the mix-up with your order. I’m glad you like the black belt, but I understand the inconvenience of having to purchase a navy one separately. Please reach out to our customer service team so we can assist you further. Warm regards, Faye

“Lovely bag, nice finish, quick delivery. Bit disappointed because there are no sides or ‘floor’ piece on the bag - just two pieces of leather sewn together, which restricts space inside.”

Helpful Report

Hello Heather, Thank you for your feedback and for choosing our bag! We are pleased to hear you found the finish lovely and the delivery quick. However, we are sorry to hear that you were disappointed with the lack of sides or a 'floor' piece. We appreciate your input and will consider it for future improvements to our designs. Warmest regards, Faye

“Nice handbag but would be so much better if it was lined and had an internal zipped pocket”

Helpful Report

“I love the bag love the look & feel of the bag only problem I have is the magnetic closing keeps popping open I've only used it twice and had to keep the closing side against my body for fear of anything falling out”

Helpful Report

Dear Margaret, Thank you for sharing your experience with us. We're glad to hear that you love the look and feel of the bag, but we're sorry to hear about the issue with the magnetic closure. Your feedback is valuable to us, and we'll make sure to pass it along to our product team for further review and improvement. In the meantime, if you need any assistance or if there's anything else we can do to help, please don't hesitate to reach out. Warm regards, Pure Luxuries Team

“I have bought a few things from you with no complaints except the last purse I bought unfortunately I was losing all my coins in the zip compartment it is not finished very well at the end as it has too big a gap bit disappointing.”

Helpful Report

Hello Mary, We're sorry to hear about your experience with the zip compartment of your recent purchase. This is certainly not the standard we aim for. Please accept our sincere apologies for any inconvenience caused. We'd like to make things right for you. Could you please reach out to our customer service team with your order details? We'll do our best to resolve this issue promptly for you. Thanks, Faye

“As seen on picture , but didn’t like the smell of the bag and quality of the cotton inside .”

Helpful Report

Hello Anna, Thank you for the review and feedback. Sorry to hear you didn't like the smell of the bag and its cotton lining. Many thanks, Faye

“Not as nice as it looked on the pictures”

Helpful Report

Hello Sue, Thank you for your review and I will pass your feedback onto the relevant team to investigate this further. Many thanks, Faye

“I returned it immediately Good returns policy”

Helpful Report

Hi Angela, Thanks for taking the time to review us. Sorry the product was not to your liking. Happy to hear you managed to return it with no hassle. Thanks, Faye

“I love this company & have had a few bags from here, always very happy with my products. Ordered arrive the very next day, brilliant service. Unfortunately I am not at all happy with my latest bag. Ordered the Adley blush pink, so disappointed in the colour. It is more like a purple/brown than blush pink. I don't like the colour at all, unfortunately will not be able to return for different colour as I have my initials on it. So disappointed.”

Helpful Report

“I have just received my handbag, described as nappa leather, but it doesn’t smell like leather. Is it a synthetic substitute? Slightly disappointed, but I suppose you get what you pay for! Caveat emptor!”

Helpful Report

“Bag was a bit smaller than indicated”

Helpful Report

“Have bought several handbags been very pleased but this one has a dodgy zip does up but sticks”

Helpful Report

“Lovely bags but delivery is not quick, I've been waiting for five days now, not good.”

Helpful Report

Pure Luxuries London is rated 4.9 based on 6,125 reviews