Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,125 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,125 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased with my bag I wanted a small bag and very surprised how much I have got in it looks very nice and a beautiful colour that looks great with all outfits”

Helpful Report

Hi SK, Thank you for your review, and I’m delighted to hear you're pleased with your bag! It’s wonderful that it meets your needs and complements your outfits so well. We're committed to offering stylish and functional products, and your feedback truly means a lot to us. If you have any further questions or need assistance, feel free to reach out anytime. Best regards, Faye Pure Luxuries London

“Bags had no lining, return cost you £2.99. Both bags has an odd smell.”

Helpful Report

Hi A Syed, Thank you for your feedback, and I’m sorry to hear you were disappointed with your order. Our unlined bags state as such in both the photos and content description, and I regret if this wasn’t clear. Regarding the smell, leather can have a natural scent that fades over time. Please note that return costs are outlined in our return policy, but we understand your concerns and appreciate your feedback. If you have any further questions, feel free to reach out. Best regards, Faye

“Royal Mail your courier service was atrocious. Did not deliver the parcel. Left it on top of the post box outside the Booths Court in the public domain.”

Helpful Report

Hi Dr. Ariyanayagam, I’m truly sorry to hear about the delivery issue with Royal Mail. This is certainly not the level of service we aim to provide. We will address this with the courier service to ensure it doesn’t happen again. If you need any assistance or if there's anything else we can do to help, please let us know. Best regards, Faye

“Very bad experience. The bag has a thinner lining than expected, does not hold its shape, falls over easily, and has an unstable texture. These problems make it unsuitable for use.”

Helpful Report

Hi Zunaira, We're truly sorry to hear about your experience. This is not the quality we aim to provide. Please reach out to our customer service team so we can assist you with a return or exchange. We value your feedback and want to ensure you have a product that meets your expectations. Thank you for bringing this to our attention. Warm regards, Faye

“I received my backpack and it looked good. I used ut and found it got easily scratched and the surface came of easily. My first time buying from this company....Im not happy at all.”

Helpful Report

Dear Ms Harjit, Thank you for taking the time to provide us with your feedback regarding your recent experience with Pure Luxuries London. We appreciate your candidness and willingness to share your thoughts with us. We apologise for any inconvenience caused by the issues you encountered with your backpack. It is certainly not the quality standard that we strive for, and we understand your disappointment. We would like to extend our sincere apologies for any frustration or inconvenience this may have caused. In our continuous efforts to improve, we would greatly appreciate your assistance in helping us understand how we can make things right for you. It would be extremely valuable for us to gain further insight into your specific concerns and how we can address them appropriately. Please feel free to reach out to us directly at info@pureluxuries.com so that we can discuss your experience in more detail and find an appropriate resolution for you. Your satisfaction is extremely important to us, and we are committed to rectifying any issues you may have encountered. Once again, thank you for your feedback. We genuinely value your support and the opportunity to improve our products and services. We look forward to hearing from you soon. Sincerely, Faye Customer Service Team Pure Luxuries London

“The bag was very light weight. I very much doubt that it’s leather. Disappointed Delivery was faster than expected.”

Helpful Report

Hello Mary, Thank you for taking the time to review us. I'm sorry to hear you're disappointed with the bag. It's great to know that the delivery was faster than expected, though! If you'd like to discuss a return or exchange, please contact us at info@pureluxuries.com so are customer care team can assist you further. Warm regards, Faye

“The bag was nothing like the photo you advertised and was very stiff and no inner lining, i also had my daughters name put on which cost an extra £5 and you can’t even see the name on the bag, very disappointed and had very good reviews on the other bags and belt I brought previously which I give 5 stars, won’t be buying from you again sorry 😞”

Helpful Report

“I ordered pink cashmere socks and was sent a weird scarf thing.”

Helpful Report

Hello Shirley, Thank you for your review and order. I am sorry to hear the incorrect item has been received, please kindly reach out to our customer support team via info@pureluxuries.com. From there they can assist you further in resolving this issue for you. I apologise profusely for the inconvenience caused. Warm regards, Pure Luxuries

“I bought a leather cross over bag and on the first use the seams started to come away. I gave had a full refund”

Helpful Report

“It's nice quality but it doesn't stay closed so I can't use it wownt be buying anymore”

Helpful Report

Good morning, Thank you for your email. I am very sorry to hear that your bag has developed faults. Please accept our sincere apologies for the disappointment caused. Our products are built for durability but, regrettably, manufacturing errors occasionally do occur in some items leading to faults later on. When such faults arise within the 6 month warranty period we of course replace or refund products as quickly as possible. To return the item, please fill in the original returns form and indicate on it whether you would like a replacement or refund. The next step is to print a free returns label through Royal Mail - the instructions and link for doing this can be found here: https://www.royalmail.com/track-my-return/create/1964 If you do not have access to a printer, a QR code will be provided within the body of the email that you receive after creating your label. The Post Office staff are able to scan the QR code and then print the label for you. In the meantime, do let me know if you have any further questions and I will be happy to help. Warm regards

“The handles were so bent and wouldn’t straighten out at all, I have sent it back but no refund as yet”

Helpful Report

“Really disappointed with this product. Very basic bag with no internal pockets. I will be returning it as soon as I have some time to spare. Such a shame”

Helpful Report

“Bought a bag for £129 - a couple of weeks later, it’s £49. I shan’t go near these people again.”

Helpful Report

“Warning / Caution I bought a ladies handbag for my wife for Christmas in Dec 12, 2023. Payment was made.. However no email confirmation. I looked up the company website and it does not have any telephone number. I sent several messages on their website about this matter. Total silence. What do take of it ? Please be informed about this before you make any purchase from this company.”

Helpful Report

“You can't put anything in the big pocket. You'll not be able to put the straps on and close it. Too short straps.”

Helpful Report

“Bought the laptop carrier bag for my husband just before the Covid-19 outbreak. Due to be in lockdowns and working from home etc, my husband didn't use the bag until 2 months ago. Within 2 months, the shoulder strap has come away from the bag. I have contacyed the company twice and have not heard from them. Reallg disappointed as I spent over the odds for what I thought would be a smart, sturdy and luxury bag. Waiting to hear from them”

Helpful Report

“Very disappointed with my purchase that I bought few months ago the zip broke within a very short time of using the bag”

Helpful Report

“One use with only 10kg in it. Has scuffed easily on the sides, with the leather 'finish' also breaking off where I held it on the handles and used the strap. The strap has now broken after walking through the airport. Received this as a birthday present and now stuck with it on a long trip. Poor quality”

Helpful Report

“Bought a 'Terance' man's leather messenger bag. After a few uses of the bag the strap attachment failed and the metal attachment hit my husband in the eye. The bag was clearly defective however Pure Luxuries have only offered 15% off another bag when I contacted them about it. Disappointed as was initially pleased with it and it appeared to be good quality. Will not be using the 15% discount!”

Helpful Report

“Terrible have in gold and rose gold and they tarnish like mad. Only worn each pair once and then haven’t been able to again due to terrible quality-they look awful.”

Helpful Report

Pure Luxuries London is rated 4.9 based on 6,125 reviews