Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,118 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,118 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the bag love the look & feel of the bag only problem I have is the magnetic closing keeps popping open I've only used it twice and had to keep the closing side against my body for fear of anything falling out”

Helpful Report

Dear Margaret, Thank you for sharing your experience with us. We're glad to hear that you love the look and feel of the bag, but we're sorry to hear about the issue with the magnetic closure. Your feedback is valuable to us, and we'll make sure to pass it along to our product team for further review and improvement. In the meantime, if you need any assistance or if there's anything else we can do to help, please don't hesitate to reach out. Warm regards, Pure Luxuries Team

“Excellent quality good value delivery very quick”

Helpful Report

Dear Cas, Thank you so much for giving Pure Luxuries London a phenomenal 5-star rating! We are thrilled to hear that you had an amazing experience with us. Once again, thank you for choosing Pure Luxuries London, and we look forward to serving you again in the future! Best regards, Faye

“I cannot tell you how much I love 'Pure Luxuries' leather bags. I now have 5, every time I purchased one I had to have it in another colour because the price was so affordable! The leather is so gorgeous and the colours are for every occasion. I have to draw attention to the speedy delivery. If you are thinking about it please do it, this is not one of those dreadful Far East companies on Facebook I can absolutely vouch for this Company. I do not get paid for this review, I write it purely from my experience. Happy to take photos if anyone requests it.”

Helpful Report

Dear Mal, Thank you so much for your amazing 5-star review of Pure Luxuries London! We are thrilled to hear that you absolutely love our leather bags. It's incredible to know that you now have 5 bags, and we're delighted that our affordable prices have made it even harder to resist adding another color to your collection. We take great pride in the quality of our leather and the wide range of colors we offer. Hearing that our products are suitable for every occasion is music to our ears! We're also pleased to hear that our speedy delivery has met your expectations. Once again, thank you for choosing Pure Luxuries London. We can't wait to serve you in the future and provide you with more exquisite leather bags. Warm regards, Faye

“First time with this company and I'm very pleased with my purchase. Quality of the bag is excellent, it arrived earlier than anticipated and very very well packed, I will use them again.”

Helpful Report

Dear Mrs, Thank you so much for your outstanding 5-star rating of Pure Luxuries London! We are thrilled to hear that you had an excellent experience with our company. We are absolutely delighted that you were pleased with your purchase. We take great pride in ensuring that our products are of the highest quality, and we are pleased to hear that the bag met your expectations. We understand the importance of prompt delivery, and we are glad to hear that your order arrived earlier than anticipated. Our team takes extra care in packaging your items to ensure they arrive in pristine condition, so we are pleased to hear that you found it very well packed. Thank you once again for choosing Pure Luxuries London, and we appreciate your feedback. Kind regards, The Pure Luxuries London Team

“Love my new bag. Quality is great, the size is perfect and lovely colour.”

Helpful Report

Dear Alexandra, Thank you so much for your wonderful 5-star rating of Pure Luxuries London! We are thrilled to hear that you love your new bag. Your kind words about the quality, perfect size, and lovely color truly warm our hearts. We appreciate your support and hope that you continue to enjoy your purchase. Best regards, Faye

“Bought two bags now, both are fabulous. Delivered within a week.”

Helpful Report

Hello Barbara, Thank you for being a loyal customer! We're thrilled to hear that you love both of your bags and that they arrived promptly. Your satisfaction is our priority, and we're delighted to have met your expectations. If you ever need anything else, don't hesitate to reach out. Warm regards, Faye

“Amazing luxury bags at a price normal people can afford.”

Helpful Report

Hi Nicki, Thank you for your fantastic review! We're delighted to hear that you find our bags luxurious yet affordable. Your support means a lot to us. We look forward to continuing to provide you with high-quality products! Warm regards, Faye

“Lovely bag at a great price. Quick delivery and easy to order online”

Helpful Report

Hi Jill, Thank you for your 5 star review, we really appreciate the support. Glad to hear you love the bag, we hope to see you shopping again with us in the future. Warm regards, Faye

“Excellent quality and amazing value in the sale. I liked mine so much that I bought one in a different colour for a friend’s birthday gift.”

Helpful Report

Hi Jo-Anne, Thank you for your wonderful feedback! We're thrilled to hear that you're pleased with the quality and value of your purchase. It's great to know that you liked it so much you bought another for your friend. We appreciate your support and hope to see you again soon! Warm regards, Faye

“Lovely little cross body bag. Gorgeous leather in a classy pale blue”

Helpful Report

Hello Penelope, Thank you for your lovely review! We're so pleased to hear that you love your new cross body bag and its gorgeous pale blue leather. Enjoy using it, and we hope to see you again soon! Thanks, Faye

“Bought a leather back pack on offer..lovely quality and delivered very quickly ..great company i would throughly recommend”

Helpful Report

Thank you for your fantastic review! We're glad to hear that you love the quality of your leather backpack and appreciated the quick delivery. Your recommendation means a lot to us. We look forward to serving you again!

“I bought a lovely handbag for my sister’s birthday and had it personalised with her initials. It was excellent value for money and the leather was high quality. She loved it! I would definitely recommend Pure Luxuries !”

Helpful Report

Hello Heather, Thank you for your wonderful review! We're delighted to hear that your sister loved her personalized handbag and that you were pleased with the quality and value. Your recommendation means a lot to us. We hope to see you again soon at Pure Luxuries! Many thanks, Faye

“Easy website to order - prompt delivery - beautiful bag - super price. Bought fir my niece’s 40th birthday - wish I’d bought it for me. I would have ordered at least 2 in different colours. 🥰”

Helpful Report

Hello Betty, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our website and delivery service. It sounds like your niece is going to love her beautiful bag! Don't worry, there’s always time to treat yourself – we’d love to see you back for more colors. 😊

“Good quality soft leather belt which was a good size”

Helpful Report

Dear Kathy,Thank you so much for giving Pure Luxuries London a 5-star rating! We truly appreciate your support and your kind words about our products. We are delighted to hear that you found our leather belt to be of good quality with the perfect size. Your satisfaction is our priority, and we will continue to deliver products that meet your expectations. If you ever need any assistance or have any questions, please don't hesitate to reach out to us. Thank you once again for choosing Pure Luxuries London. We look forward to serving you again in the future! Best regards, Faye

“Excellent service, delivery and parcel. My bag arrived quickly and very well packaged. The bag itself is just as described, a beautiful colour and I love it. The size is great and it is really lovely leather.”

Helpful Report

Thank you so much for your kind words! We're thrilled to hear that you're happy with our service, delivery, and your new bag. It's wonderful to know that you love the color, size, and quality of the leather. Enjoy your beautiful new accessory, and feel free to reach out if you need anything else! Warmest regards, Faye

“Ordered this bag yesterday - https://www.pureluxuries.com/products/pl19-84-faye-pomegranate and it arrived this morning. Really pleased, its just the right size for all those bits and pieces you need at the airport. Its a soft pebble leather, the large zip pocket on the outside is perfect for keeping travel documents safe and unlike my old tote has a full zip across the main compartment. I did buy this in the sale so a great value purchase.”

Helpful Report

Thank you so much, KazP, for giving Pure Luxuries London a 5-star rating! We're thrilled to hear that you were pleased with your purchase. We're glad to know that the bag arrived promptly and that it is just the right size for your airport essentials. The soft pebble leather, large zip pocket, and full zip across the main compartment sound fantastic! It's great to hear that you were able to snag this bag at a great value during our sale. We appreciate your support and hope you enjoy using your new bag.

“Have purchased several items from Pure Luxuries and have been very pleased with all of them. Delivery has been fast on all occasions and the prices are very competitive. Sale items are excellent value.”

Helpful Report

Hello Maria, Thank you for your continued support and kind words! We're delighted to hear that you've been pleased with your purchases and our delivery service. It's great to know you find our prices competitive and our sale items excellent value. We look forward to serving you again soon! Best regards, Faye

“Delivered very quickly, leather is very good, strong and durable, I’m sure it will last a very long time.”

Helpful Report

Hi Lindylou, Thank you so much for your positive feedback! We're thrilled to hear that you're satisfied with the quality and durability of the leather. We aim to provide fast delivery and high-quality products, and it's great to know we met your expectations. Enjoy your purchase! Warm regards, Faye

“Love my bags, would highly recommend this company as I received a first class service thankyou”

Helpful Report

Hi, Thank you for your review and your kind words. We appreciate your feedback and support 🙂 Many thanks, Faye

“Absolutely thrilled with my bag. The quality of the leather is incredible considering the price paid. I Will definitley return to Pure Luxuries”

Helpful Report

Dear Fran,Thank you so much for your glowing 5-star review of Pure Luxuries London! We are absolutely thrilled to hear that you are delighted with your bag and that the quality of the leather exceeded your expectations, especially at such a great price. Your satisfaction means the world to us! We are also very glad to hear that you will be returning to Pure Luxuries in the future. We can't wait to welcome you back and provide you with another exceptional shopping experience. Thank you again for your kind words and for choosing Pure Luxuries London. We hope to see you again soon! Best regards, Faye

Pure Luxuries London is rated 4.9 based on 6,118 reviews