Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,096 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,096 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely bag in pale blue at an excellent price! Only downside I was warned that the metal lock might be scratched but was a bit surprised that the inside of the flap by the lock was a bit soiled from people's hands but suppose the bag was a shop floor display so I should have expected that. Have kept the bag as love the colour and size.”

Helpful Report

Dear Susan,Thank you so much for your 4-star rating of Pure Luxuries London! We truly appreciate your feedback and are delighted to hear that you loved the bag in pale blue at an excellent price. We apologize for any inconvenience caused by the soiled inside flap near the lock. As you rightly guessed, the bag might have been a shop floor display which could explain the condition. Nevertheless, we are thrilled to know that you have decided to keep the bag because of its beautiful color and size. We value your support and hope to serve you again in the future! Warm regards, Faye

“Why didn't I know about this wonderful company before? Fabulous quality and the main problem is not buying all the range.”

Helpful Report

Dear Ms, Thank you so much for your fantastic 5-star rating of Pure Luxuries London! We truly appreciate your kind words and we are thrilled to hear that you are extremely satisfied with the quality of our products. We completely understand your sentiment of not knowing about our wonderful company before. We strive to provide fabulous quality products that exceed expectations. We take great pride in our range, and we are delighted to know that you are tempted to buy more from us. Rest assured, we will continue to introduce new and exciting products for you to enjoy. Once again, thank you for your glowing review. It means the world to us and encourages us to keep delivering exceptional products and services. Warm regards, Pure Luxuries London Team

“Delivery is excellent. I just love Pure Luxuries. I have about 6 bags from them and a purse and I am really pleased with quality. I won’t go anywhere else for my bags now. I love the range of colours for some of the bags as well. Their special offers are even better value. Teresa”

Helpful Report

Thank you so much for your lovely feedback, Teresa! We're thrilled to hear that you're a loyal customer and that you're pleased with the quality and range of our products. Your support and satisfaction mean the world to us. Enjoy your new bags and purse, and keep an eye out for more special offers! Warm regards, Faye

“Highly delighted with both my handbags would definitely recommend and a first class service”

Helpful Report

Hello Kath, Thank you for your kind words! We're delighted to hear that you're happy with your handbags and our service. Your recommendation means a lot to us! Many thanks, Faye

“Excellent quality certainly value for money.”

Helpful Report

Hello Pauline, Thank you for your fantastic review! We're thrilled to hear that you're pleased with the quality and value of your purchase. Your satisfaction means a lot to us! Warm regards, Faye

“Very happy with the lovely backpack and an excellent price and fast delivery too!”

Helpful Report

Hello A, Thank you for taking the time to review us and your wonderful feedback! We're so glad to hear that you're happy with the backpack, the price, and the speedy delivery. Enjoy your new backpack! Warm regards, Faye

“Absolutely delighted with my new bag. It arrived much sooner than expected - without any indication of when it was going to be delivered! I passed details of the web site on to my sister who went on to buy not one, but two bags, and she is equally delighted with them!!”

Helpful Report

“Very pleased with my bag. Excellent price to”

Helpful Report

We're so glad to hear you're pleased with your bag! It's great to know you found it to be an excellent value. Thank you for your feedback and support! 😊👜 Thanks, Faye

“Fantastic quality leather bag with zipper front pocket and opening. A smart but not too big shopper with a good price. Ordering was simple and delivery was excellent.”

Helpful Report

Dear Barbara, Thank you so much for your 5-star rating of Pure Luxuries London! We greatly appreciate your kind words and are delighted to hear that you are satisfied with your purchase. We take pride in creating fantastic quality leather bags with convenient features like zipper front pockets and openings. It's wonderful to know that our smart and reasonably sized shopper met your expectations, both in terms of style and price. We also strive to provide a seamless shopping experience for our customers, so we're thrilled to hear that ordering was simple for you. As for delivery, we are glad it was prompt and timely. Thank you once again for your glowing review and for choosing Pure Luxuries London. It was a pleasure serving you, and we look forward to assisting you with any future purchases. Best regards, Faye

“Just love this cherry red leather cross body bag, this is the fourth bag I have ordered in the most beautiful colours and sizes. Am also going to order a blush pink bag to compliment a dress purchased for a wedding. Really happy with all purchases so far.”

Helpful Report

Hello Rosie, Thank you for your 5 star review and we're so happy to hear you love your cherry red leather cross body bag from us. Lovely to hear that you are going to order another bag from us, we value our customers returning back to us. Once again, thank you for taking the time to review us Many thanks, Faye

“I bought a beautiful bag for a birthday present. My friend was delighted. Good quality, beautiful colours to choose from and reasonable price.”

Helpful Report

Dear Maggie, Thank you so much for taking the time to leave us a 5-star rating for Pure Luxuries London! We truly appreciate your support and are delighted to hear that you had a wonderful experience with us. It brings us immense joy to know that the beautiful bag you purchased from us made the perfect birthday present for your friend. We strive to provide our customers with a wide range of high-quality products, and we're thrilled to hear that our bag exceeded your expectations in terms of both quality and design. We take great pride in offering a variety of beautiful colours to choose from, ensuring that everyone can find something they love. Once again, thank you for your kind words and for choosing Pure Luxuries London. We look forward to serving you again in the future! Warmest regards, Faye

“Excellent price for a lovely big shopping bag. Super quality. Arrived really quickly. Would definitely recommend this company.”

Helpful Report

Dear Shirley, Thank you so much for taking the time to rate Pure Luxuries London with 5 stars! We greatly appreciate your positive feedback and are thrilled to hear that you had such an excellent experience with our products and services. We are delighted to know that you found our shopping bag to be of lovely big size and super quality, especially considering the excellent price. Our team takes great pride in delivering top-notch products to our customers promptly, so we're glad to hear that your order arrived really quickly. Your recommendation means the world to us, and we couldn't be happier that you would recommend our company to others. We promise to maintain our commitment to quality and ensure that your future experiences with us are equally remarkable. Thank you once again for choosing Pure Luxuries London. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again soon! Best regards, Faye

“Arrived excatly on time & more than delighted with 2 cross body bags (1 navy & 1 beige) gorgeous with rose gold accessories on them - bought bag for me & one for friend. Really lovely leather fantastic quality & unbelievable value - will order another bigger bag later. Honestly thought too goid to be true but is exactly as stated - highly recommend bags & seller.”

Helpful Report

Dear Caron, Thank you so much for taking the time to leave us a 5-star rating for Pure Luxuries London. We truly appreciate your kind words and are thrilled to hear that you were delighted with your purchase of the two cross body bags, one in navy and the other in beige, both adorned with gorgeous rose gold accessories. It's wonderful to know that you found the leather to be of fantastic quality and unbeatable value. We are equally pleased that you found our products to be exactly as stated, exceeding your expectations. Your recommendation means a lot to us, and we couldn't be happier to have satisfied customers like you. Should you need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future and helping you find the perfect bigger bag. Once again, thank you for choosing Pure Luxuries London and for your glowing review. Best regards, Faye

“The bag was very light weight. I very much doubt that it’s leather. Disappointed Delivery was faster than expected.”

Helpful Report

Hello Mary, Thank you for taking the time to review us. I'm sorry to hear you're disappointed with the bag. It's great to know that the delivery was faster than expected, though! If you'd like to discuss a return or exchange, please contact us at info@pureluxuries.com so are customer care team can assist you further. Warm regards, Faye

“Beautiful handbag at a fantastic price”

Helpful Report

Hi Ann, Thank you for wonder 5 star review, very glad to hear that you think your bag is beautiful and the price was just right for you. We look forward to serving you again in the future. Many thanks, Faye

“Amazing customer service, nice bag, return and exchange was seamless. I would definitely recommend and be back here.”

Helpful Report

Hello Funmi, Thank you for your 5 star review, and your kind comments about how amazing our customer support team were regarding your shopping experience with us. Thanks for the recommendations, and we can't wait to have you back. Warm regards, Faye

“Ordered 4 bags all lovely”

Helpful Report

Dear Kathryn, Thank you so much for your fantastic 5-star rating of Pure Luxuries London! We truly appreciate your support and loyalty as our valuable customer. We are thrilled to hear that you ordered 4 bags and found them all lovely. Your kind words mean a lot to us, and it was a pleasure serving you. We aim to provide the finest quality products that meet your expectations every single time. Once again, thank you for your continued trust in our brand. We look forward to serving you again in the future! Best regards, Faye

“Great products and quality. Fantastic price during sale. Really happy with my purchase ☺️”

Helpful Report

Hello Michelle, We're thrilled to hear that you're happy with your purchase! Thank you for your kind words about our products and quality. It's great to know that you found a fantastic deal during our sale. We appreciate your support and hope you continue to enjoy your purchase! ☺️ Many thanks, Faye

“I had bought the pure luxuries bracelet and it’s beautiful with the amazing quality!love the design🥰”

Pure Luxuries London 5 star review on 20th May 2024

Helpful Report

Hello Kavitha, Thank you so much for your lovely review! We're thrilled to hear that you love the Pure Luxuries bracelet and its design. It's great to know that you appreciate the quality as well. We hope you enjoy wearing it, and we look forward to serving you again soon! 🥰 Many thanks, Faye

“Purchased a tote bag. It was a good purchase just what I required. Good size very well made,fantastic quality”

Helpful Report

Hello Carolyn, Thank you for your positive review! We're delighted to hear that the tote bag met your needs and that you are pleased with its size, craftsmanship, and quality. We appreciate your feedback and look forward to serving you again in the future! Warm regards, Faye

Pure Luxuries London is rated 4.9 based on 6,096 reviews