Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,098 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,098 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just adore the bags and the feeling you get from the quality and care. These people know about bags and cuteness, as well as practicality. Very happy, it makes me want to go back to buy more and I have done so. The quality is amazing, the prices very good and how they wrap the gifts, wow, I am excited. Thank you Have a great day”

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“Love love love the bag I purchased, so high quality and the design is gorgeous”

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“My beautiful shoulder bag is amazing, love the craftmanship gone into it the leather is so lovely really really pleased with this item it came right on time I just cannot tell you how pleased I am. Thankyou”

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“Customer service ie Dan ! Resolved issue with back pack promptly and very pleasantly . Thank you - appreciated Irene CAIRD”

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“Proud of my beautiful leather bags BUT most of all Proud of PURE LUXURIES LONDON...well done! Sending 2 bags off to Canada in order for my mum to have as a present...Absolutely beautiful ❤️”

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“Came across pure luxuries handbags by chance, was a bit sceptical as said real leather but arrived today and must say quality is brill and yes proper leather! Definitely recommend!”

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“I have now had my Scott 'Oxblood' Natural Leather Messenger Bag for two years and I have used it every day at work since then, everything still working, the leather is fantastic I’ve cleaned and conditioned twice in that time, it is starting to get a really nice patina, only two areas where it shows some age one is my own fault splashing paint on it and the second is on the bottom of the bag where it sits on the office floor the leather has lost some colour but apart from that amazing product plan to keep for many more years to come. Great in all weather conditions and holds my laptop work documents charging cables, mouse and other bits for work”

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“Purchased the Primrose tote bag and it was delivered today, within 3 days of ordering. Extremely well packaged and bought in the sale it was a bargain price.. Superb quality, plenty of room for all the stuff I need to carry around with me for work, the chestnut colour is absolutely true to image. I am more than delighted with this bag and will definitely buy from Pure Luxuries again”

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“This is my 3rd purchase from the company, my Azalea bag was half price so a great bargain and I love the size of it perfect beautiful leather. ! I had a tan leather one similar to this at least 5 years old and I recycled it to a family member. The order was delivered really quickly and the bag was perfectly packed with care!”

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“You can't put anything in the big pocket. You'll not be able to put the straps on and close it. Too short straps.”

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“Purchased black leather tote bag. Great product, great price, fast delivery. Happy to highly recommend this company.”

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“Bought the laptop carrier bag for my husband just before the Covid-19 outbreak. Due to be in lockdowns and working from home etc, my husband didn't use the bag until 2 months ago. Within 2 months, the shoulder strap has come away from the bag. I have contacyed the company twice and have not heard from them. Reallg disappointed as I spent over the odds for what I thought would be a smart, sturdy and luxury bag. Waiting to hear from them”

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“I have 8 pure luxuries bags now they are so beautiful, also delivery is really quick.”

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“My fourth bag from Pure Luxuries London! Beautiful quality and amazing service! Thank you so much! 😃”

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“Hi i purchased a bag on the 30th November, i still havent had any correspondence or update on my order. Can you please advise. Regardz Corrine Dunn”

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“Bought the Melissa tote bag, surprise for a friend. Great price great service, have bought several items from Pure Lux and they have been lovely, def. recommend”

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“Good Service had a little problem, Dan got back to me straight away and put my mind at rest. The bag I bought was lovely just what I wanted, good price I usually pay a lot more.”

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“What a fantastic company to deal with. I had a query regarding a delivery that Royal mail had messed up and not only did they reply to my email quickly they sorted out my order for delivery the next day. Well done Dan and the team , I will definitely recommend you and order from you again.”

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“The tote bag I ordered arrived quickly and is beautiful. Its just a shame that it's not lined or has any interior pockets. I am now going to have to find a suitable clutch bag to put keys, phone etc in.”

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Hello Jean. Thank you for your review and I am sorry to hear that you are not completely satisfied with your purchase. It does state on our website that this bag comes unlined. If you would like to return your item please contact our customer service team info@pureluxuries.com and they will be happy to assist you in returning your item for a full refund or exchange. Kind Regards, Rachael

“I recently ordered a black grab bag and liked it so much I ordered the same one in tan. The bag is made of lovely soft leather and has a zipped compartment on the side large enough for a mobile phone. It is also nicely finished inside and quite roomy. You would pay the same elsewhere for a bag that is not leather. Delivery is excellent (free), only a day or so and prices are very reasonable. Pleased also that returns are free. All in all very pleased with this company.”

Helpful Report

Pure Luxuries London is rated 4.9 based on 6,098 reviews