Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,078 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,078 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needed a small backpack for city walks. Got a chestnut one at a great price. Just the job! Can get a drink, sandwich, phone etc. Should last for years, great quality!”

Helpful Report

Hi Pat, Thank you for your feedback! We're thrilled to hear that the chestnut backpack is perfect for your city walks and meets your needs. It’s great to know that you find it to be of great quality and a good value. Best regards, Faye

“Good quality fast delivery”

Helpful Report

Hi Christine, Thank you for your review! We're pleased to hear that you found the quality good and the delivery fast. Best wishes, Faye

“I HAVE BEEN ABLE TO BUY A XMAS (PUT AWAY) Gift HANDBAG FOR MY PARTNER, LIKE I HAVE PREVIOUSLY DONE. She was very HAPPY the last time I did this from Pure Luxuries- so I know Im pretty safe buying from Pure Luxuries.”

Helpful Report

Hi Don, Thank you for your feedback! We're delighted to hear that you’re confident buying from Pure Luxuries and that your partner was very happy with her previous gift. We’re sure she’ll love this one just as much! Best regards, Faye

“Delivered well packaged on time. My cross body bag is well made and good quality leather. It’s as shown on the website.”

Helpful Report

Hi Pam, Thank you for your review! We're glad to hear that your crossbody bag was well-packaged and arrived on time, and that you’re pleased with the quality and accuracy of the product. Warm regards, Faye

“Lovely bag, good quality leather”

Helpful Report

Hi Jan, Thank you for your feedback! We’re delighted to hear that you love the bag and find the leather quality good. Best wishes, Faye

“Great company to deal with. Excellent prices for high quality goods. Highly recommend.”

Helpful Report

Hi Melissa, Thank you for your wonderful review! We’re thrilled to hear that you find our prices excellent for the quality of our goods and that you highly recommend us. We appreciate your support! Warm regards, Faye

“Can't fault the service, good updates and delivery as expected. The Marta bag is as described...really it's a bit small for me (like a mini leather filing cabinet) but it's well made and a good tan colour. If you don't carry your world in your handbag this is for you.”

Helpful Report

Hi Gillan, Thank you for your feedback! We’re glad to hear that you were satisfied with the service and delivery. We appreciate your honest thoughts on the Marta bag and understand that its size might be a bit small for your needs. We’re happy you find it well made and a good tan color. Best regards, Faye

“Delighted with my latest purchase, the Lewes cross body bag in chestnut. Lovely design and gorgeous colour. I have bought several bags and have been really happy with all of them.”

Helpful Report

Hi Rosie, Thank you for your lovely review! We’re thrilled to hear that you’re delighted with your Lewes crossbody bag in chestnut and that you’ve been happy with all your previous purchases. We appreciate your continued support! Best wishes, Faye

“Great quality leather bag at reasonable prices. Company very helpful on returned item. Excellent communication”

Helpful Report

Hi Tina, Thank you for your positive feedback! We're glad to hear that you're pleased with the quality of your leather bag and found our prices reasonable. It’s also great to know that you had a good experience with our return process and communication. Warm regards, Faye

“A brilliant company, who go out of their way to keep the customer happy. I have purchased three bags from them recently, and not only are they good value, they are of a luxury quality.”

Helpful Report

Hi Sheila, Thank you for your fantastic review! We're thrilled to hear that you're happy with the quality and value of your bags and that our customer service has met your expectations. We appreciate your continued support! Best wishes, Faye

“Good deliver and package. Nice handbag and good size.”

Helpful Report

Hello Sherifah, Thank you for your review! We're glad to hear that you were pleased with the delivery and packaging, and that you find the handbag nice and a good size. Warm regards, Faye

“Amazing customer service- I bought a 'cargo holdall for hubby's birthday early July. The holdall was so capacious and had the right number of accessible pockets, I wanted one for our retired weekends away. Alas, out of stock. I sent an email just asking for notification when the item would be restocked as the special offer price was extremely good and was sent a cheerful reply with a link to purchase one. 100% satisfaction. The holdall is of exceptional quality and has a detachable carry strap. The dark brown leather has a texture so will weather little knocks and scratches. Smells divine too. Natural cotton lining is durable, won't fray like man-made linings.”

Helpful Report

Hi Judy, Thank you for your fantastic review! We’re delighted to hear that you had such a positive experience with our customer service and that you’re thrilled with the holdall's quality and features. It’s great to know that it’s perfect for your weekend getaways and that the dark brown leather and natural cotton lining meet your needs. Warmest regards, Faye

“Love this bag it’s seriously such beautiful leather and so cheap going to buy another soon .”

Helpful Report

Hi Linda, Thank you for your wonderful feedback! We're delighted to hear that you love the bag and find the leather beautiful. We look forward to your next purchase! Best wishes, Faye

“Royal Mail your courier service was atrocious. Did not deliver the parcel. Left it on top of the post box outside the Booths Court in the public domain.”

Helpful Report

Hi Dr. Ariyanayagam, I’m truly sorry to hear about the delivery issue with Royal Mail. This is certainly not the level of service we aim to provide. We will address this with the courier service to ensure it doesn’t happen again. If you need any assistance or if there's anything else we can do to help, please let us know. Best regards, Faye

“I've just ordered my 3rd bag. I am so pleased with the other 2, that I decided I needed a larger one for going on holiday and carrying passports, tickets etc. I've just ordered The Abigail in pomegranate. I'm hoping that will fit the bill. But I'm sure it will be just as gorgeous as the others . Thanks so much”

Helpful Report

Hi Maralyn, Thank you for your wonderful feedback! We're thrilled that you’re on your third bag with us and are confident The Abigail in pomegranate will meet your needs for holiday essentials. We appreciate your continued trust and look forward to hearing how you like it! Best wishes, Faye

“Already purchased one bag so ordered another for my daughter in law for Christmas. Great service and beautiful bags.”

Helpful Report

Hello Jennifer, Thank you for your lovely review! We're delighted to hear that you were pleased with your first bag and decided to order another for your daughter-in-law. We appreciate your kind words about our service and the beauty of our bags. Warm regards, Faye

“Great price for a very good bag”

Helpful Report

Hi Irene, Thank you for your review! We're thrilled to hear you think the bag offers great value for the price. Best wishes, Faye

“Lovely soft grey x-body bag, good size generally personally feel a gusset would have added necessary width! Moral: stop overloading your bag!!”

Helpful Report

Hi Pat, Thank you for your feedback! We're glad to hear you like your soft grey crossbody bag. We appreciate your suggestion about the gusset for added width and understand the challenge of overloading bags! Best regards, Faye

“Beautiful bag bought this as a present. I have bought a few handbags from Pure Luxuries London and they have all been Beautiful and very well made at a great price.”

Helpful Report

Hello Sandra, Thank you for your kind review! We're delighted to hear that you found the bag beautiful and well-made, and that you've had consistently great experiences with our handbags. We appreciate your continued support! Warmest regards, Faye

“Excellent quality bags, loved the colours”

Helpful Report

Hello Janet, Thank you for your great review! We're thrilled to hear that you love the quality and colours of our bags. Warm regards, Faye

Pure Luxuries London is rated 4.9 based on 6,078 reviews