Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,078 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,078 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely stunning bag, so soft and spacious. Bag arrived in good time with updates throughout.”

Helpful Report

Thank you, Amanda, for your fantastic review! We're delighted that you find the bag stunning, soft, and spacious. It's great to know that you appreciated the timely delivery and updates. We hope to serve you again soon! Warm regards, Faye

“Beautiful bag and excellent quality will definitely be using company again”

Helpful Report

Thank you, Sandra Graves, for your wonderful review! We're thrilled to hear that you love the bag and are satisfied with its quality. We look forward to serving you again soon! Warm regards, Faye

“I love the fantastic choice Pure Luxuries offer - the quality of the bags is excellent and beautifully designed. Delivery was made within the time scale quoted and well packed. A very happy customer. Thank you.”

Helpful Report

Hi Patricia, Thank you so much for your wonderful feedback! We're thrilled to hear that you love the fantastic choice Pure Luxuries offers and find the quality of our bags excellent and beautifully designed. It's great to know that your delivery arrived within the quoted time scale and was well packed. We appreciate having you as a very happy customer! Warmest regards, Faye

“I ordered the ‘Keira’ tan leather bag with delivery to Cyprus. It arrived, fully tracked within two weeks from ordering and without any additional fees to pay for import duty, customs clearance tax etc. The bag is very good quality and the leather feels substantial. It was a little darker than I expected from the photo on the website. If I had any criticism I would say the bag could have been improved with the addition of ‘stud’ feet, to stop the leather becoming damaged when you place the bag on the floor, however I am delighted with my purchase.”

Helpful Report

Hi Sharon, Thank you for your detailed review! We're delighted to hear that your 'Keira' tan leather bag arrived in Cyprus within two weeks and without any additional fees. We're glad you find the quality very good and the leather substantial, although we note your feedback about the colour and the suggestion for 'stud' feet. We're thrilled that you are delighted with your purchase overall. Warm regards, Faye

“Amazing quality we both love our new purses to go with our recently our purchased handbags. Definitely recommend Pure Luxeries London”

Helpful Report

Hi Diane, Thank you so much for your wonderful feedback! We're thrilled to hear that you and your partner love the amazing quality of your new purses to go with your handbags. Your recommendation means a lot to us! Warm regards, Faye

“This is the fourth super leather bag I’ve had from Pure Luxuries, 3 pink and one blue. I particularly like Sophie because of the extra pocket; I do seem to carry so much in my handbag. Apart from that there’s room for extras. I had a bit of a job straightening the handles but succeeded. It’s a beautiful bag.”

Helpful Report

Hi Judith, Thank you for your great review! We're thrilled to hear that you love your fourth bag from Pure Luxuries, especially the Sophie with its extra pocket. We appreciate your patience in straightening the handles and are glad you find the bag beautiful and spacious. Best wishes, Faye

“Very pleased with my first bag from Pure Luxuries. Well made and brought in sale. Promptly delivered will definitely be ordering again.”

Helpful Report

Hello Linda, Thank you for your lovely review! We're delighted to hear that you're very pleased with your first bag from Pure Luxuries and appreciated the prompt delivery. We're looking forward to your next order! Warm regards, Faye

“I ordered a navy blue bag from Pure Luxuries London. I’m so pleased with it. The leather is lovely and it looks so expensive.”

Helpful Report

Hi Lorna, Thank you for your wonderful review! We're thrilled to hear that you're pleased with your navy blue bag and that you find the leather lovely and the bag luxurious. Best regards, Faye

“The bags are beautiful and such high quality. I have bought seven so far and am delighted with all of them.”

Helpful Report

Hello Catherine, Thank you for your lovely review! We're thrilled to hear that you find our bags beautiful and of high quality. It's wonderful to know you've purchased seven and are delighted with each one. Warmest regards, Faye

“Absolutely love the backpacks I bought - very good quality leather, great size and comfortable to wear. Delivery was very quick and price was amazing, where else can you get a great quality leather backpack for £35! Will definitely buy again”

Helpful Report

Hi Cat, Thank you so much for your glowing review! We're thrilled that you love the leather backpacks you purchased and find them to be of excellent quality, comfortable to wear, and a great size. It's fantastic to hear that you were pleased with the quick delivery and the amazing price. We look forward to serving you again in the future! Warm regards, Faye

“My beautiful well made soft leather bag arrived as predicted. Packaged well and I was informed of my bags journey every step of the way Lovely to do business with you”

Helpful Report

Hi Shirley, Thank you for your wonderful feedback! We're delighted to hear that your soft leather bag arrived as expected and that you found it beautifully made. We strive to provide excellent packaging and keep you informed throughout the delivery process. It's lovely to hear that you enjoyed doing business with us. Warmest regards, Faye

“I am so happy with my bag. I needed a larger bag as have been seriously unwell and have to carry a lot of things with me for emergencies. The bag is surprisingly roomy. The front pocket holds my blood monitoring kit, insulin pens and needles and tablets. It keeps them away from the main bag area. This makes ot easy to find and use them when necessary. The bag area holds such a lot. I have a small bag in the bottom with emergency supplies including spare underwear etc. Never had to use them but is comforting for me to know they are there. There is plenty of room for all the bits and pieces you usually find in ladies handbags with room to spare. The only thing I am not so sure about is the calico lining. It is not as luxurious as it could be and might get grubby quickly. Apart from that everything else is perfect. Beautifully made and looks good as well as being practical.”

Helpful Report

Hello Pauline, Thank you for your detailed and thoughtful review. We're so glad to hear that your new bag meets your needs and provides the space and organization you require. Your feedback on the calico lining is appreciated and will be considered for future improvements. We're happy that you find the bag both beautiful and practical. Warmest regards, Faye

“Fantastic quality, good delivery, can’t fault anything”

Helpful Report

Hi Julie, Thank you for your wonderful review! We're delighted to hear that you are pleased with the quality and delivery of our products and that everything met your expectations. Best wishes, Faye

“Excellent handbags at a fantastic price! I now have 2 Pure Luxuries handbags and couldn't be happier with them. Swift delivery as well.🙂”

Helpful Report

Hello Jacki, Thank you for your fantastic review! We're thrilled to hear that you are happy with your Pure Luxuries handbags and appreciate the excellent value and swift delivery. Kind regards, Faye

“Bag came promptly, very well packaged and courier delivered safely. Bag is sufficiently roomy for all my needs with appropriate sections for items.”

Helpful Report

Hi J Craig, Thank you for your review! We're glad to hear that your bag arrived promptly and safely, and that it meets your needs with its spacious design and well-organized sections. Best regards, Faye

“The service, despatch and delivery were all very quick. I now have three of your bags and all beautifully made and excellent quality. My only criticism, if I can even call it that as I love the bag, is that the handles on the Freer bag are slightly too wide. I would certainly recommend your bags.”

Helpful Report

Hello Karen, Thank you for your wonderful review! We're delighted to hear that you appreciate our quick service and the quality of our bags. Your feedback about the handles on the Freer bag is valuable, and we will take it into consideration. We're thrilled to have you as a returning customer and truly appreciate your recommendation. Warm regards, Faye

“Gorgeous bag at a great price. Excellent quality. Very fast delivery”

Helpful Report

Hi Isabel, Thank you for your lovely review! We're thrilled to hear that you find the bag gorgeous and appreciate the great price. Best wishes, Faye

“Excellent quality every time, delivering within days. Would have no trouble recommending this company to family and friends.”

Helpful Report

Hello Christine, Thank you for your kind words! We're so pleased to hear that you consistently find our quality excellent and our delivery prompt. Your recommendation to family and friends means a great deal to us. Warmest regards, Faye

“Very fast delivery. Purchased on Thursday, received it today Saturday. Beautiful bag. I already have Collette bag. I love them. Very soft leather and stylish. Thank you.”

Helpful Report

Hi Angela, Thank you for your lovely review! We're delighted to hear that you received your bag quickly and that you love its softness and style. It's wonderful to know you already have a Collette bag and enjoy our products. Warmest regards, Faye

“Very pleased with my purchase. Excellent quality great delivery service. Very happy so pleased I ordered from you would definitely recommend.”

Helpful Report

Hi Pauline, Thank you so much for your wonderful review! We're thrilled to hear that you are very pleased with your purchase and found the quality and delivery service excellent. Your recommendation means a lot to us. Warmest regards, Faye

Pure Luxuries London is rated 4.9 based on 6,078 reviews