Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,100 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,100 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just received my gorgeous bag !!!!!! Wow leather soooo soft lm very pleased , thankyou”

Helpful Report

Hi Mrs. Arnett, We’re thrilled to hear that you’re delighted with your new bag and that you love the soft leather! Thank you for your enthusiastic feedback. Warmest regards, Faye

“This is my 3rd purchase from Pure Luxuries. As always my order arrived on time and well packaged. I ordered a dark brown leather unlined bag and I love it! Would definitely order from this company again.”

Helpful Report

Hi Janine, Thank you for your continued support! We're delighted to hear you love your dark brown leather bag and that your orders have always arrived on time and well-packaged. We look forward to serving you again! Best wishes, Faye

“I have purchased three bags from you and love them all. They are made very well of good quality leather and beautiful colours. Will buy again, a great gift for Christmas.”

Helpful Report

Hi Avril, Thank you for your kind words! We're delighted to hear you love all three of your bags and appreciate the quality and colours. We’re thrilled you’re considering them as gifts for Christmas! Warm regards, Faye

“Really good quality bag at an amazing price. Arrived really quickly and was packaged well. A great bag for work.”

Helpful Report

Hi Alison, Thank you for your lovely feedback! We're thrilled to hear that you're enjoying your new bag and that it arrived quickly and well-packaged. We hope it serves you well for work! Best wishes, Faye

“This was my first time purchase from Pure Luxury directly as I’m aware that their products are sold at Next & Debenhams. I purchased a cross-body bag as a birthday treat. It arrived perfectly packaged and the bag is in excellent condition.”

Helpful Report

Hi there! Thank you for choosing to shop with us directly! We're so glad to hear that your cross-body bag arrived in perfect condition and that you're happy with your purchase. We hope it made for a great birthday treat! Best regards, Faye

“Ordered a bag after seeing advert on Facebook. Went through to your website. Less than a week to arrive. Loved the colour and the gorgeous smell of real leather. So I ordered another sale one. A handbag as opposed to a shoulder bag which I have yet to use!”

Helpful Report

Hi A. Caden, Thank you for your lovely review! We're delighted to hear you loved your first bag so much that you ordered another. We hope you enjoy using both of them! Best wishes, Faye

“Great deals on lots of items. Website is amazing to search and is very informative. Ordering and shipping is always simple and straightforward. Delivery times are quick and packaging is both protective and recyclable. Communication is key and Pure Luxuries London have got it right.”

Helpful Report

Hi Keith, Thank you for the fantastic review! We’re thrilled to hear you enjoyed your shopping experience with us, from the website to the delivery. Your feedback about our packaging and communication means a lot to us! Best wishes, Faye

“Ordering so simple , delivery next day which l thought was excellent, packaging lovely and secure, price wise great”

Helpful Report

Hi Barry, Thank you for your great feedback! We're glad to hear you found the ordering process simple and were pleased with the next-day delivery. We're happy to provide quality service and products that meet your expectations! Kind regards, Faye

“Lovely good quality handbag, very prompt delivery, will definitely buy from them again”

Helpful Report

Hi Lynne, Thank you for your kind words! We're thrilled to hear you love your new handbag and that you were pleased with the prompt delivery. We look forward to serving you again in the future! Best regards, Faye

“In the past few months I have purchased 3 items from the sale range. A gorgeous red leather handbag for myself, (every girl should own a red bag!) A super Navy leather handbag as a birthday present for my sister and a pretty pink leather purse for a friend. They both loved their gifts. I am absolutely delighted with the 3 items I purchased and they arrived within a couple of days and safely packaged. The leather is very high quality, and the bags are beautifully styled and practical. At sale prices they are amazing value. Certainly worthy of 5 stars.”

Helpful Report

Hi Philippa, Thank you for your glowing review! We're delighted to hear you and your loved ones are enjoying the red handbag, the navy bag, and the pink purse. It's fantastic to know you're happy with the quality and style of our products. We truly appreciate your kind words and your support! Warmest wishes, Faye

“Thrilled with perfect pink handbag and superb service.”

Helpful Report

Hi John, Thank you for your wonderful review! We're so pleased to hear that you love your pink handbag and enjoyed our service. Warm regards, Faye

“Lovely product delivered speedily”

Helpful Report

Hi Sue, Thank you for your lovely feedback! We’re glad to hear that you’re happy with your purchase and the speedy delivery. Best wishes, Faye

“Lovely bag at a great price. Well packaged and delivered promptly. Highly recommended.”

Helpful Report

Hi Carole, Thank you so much for your kind words! We're delighted to hear that you love your new bag and had a great experience with us. We truly appreciate your recommendation! Warmest regards, Faye

“I already have one Imogen bag in pale blue. I have now ordered two alternative colours for the winter. The pocket on the front is very useful for my medication. It makes it easy to find. My daughter also has one.”

Helpful Report

Hi Pauline, Thank you for your lovely review! We’re delighted to hear that you’re enjoying your Imogen bag and that the front pocket is so useful for your medication. It’s great to know that you and your daughter are both happy with your bags. Best wishes, Faye

“So easy to order quick reliable service and the staff Faye in particular is amazing I wouldn’t hesitate to buy from Pure luxuries again. I ordered the Drew bag in navy it is gorgeous. Highly recommend this company 💯 %”

Helpful Report

Thank you so much for your glowing review! I'm thrilled to hear that you had such a positive experience with our service and that you're loving your Drew bag in navy. Your recommendation means the world to us! 💯 Best wishes, Faye

“As always ordering was easy and the choice of products is wonderful and the prices are good for the quality of their products. Delivery was exactly when they said it would be. I have never had to return any of the items I have ordered.”

Helpful Report

Hi Denise, Thank you for your continued support! We’re delighted to hear that you find our ordering process easy and that you’re pleased with the quality and prices. It’s great to know that delivery has always been on point and that you've never had to return anything. Warm regards, Faye

“My bag went missing in transit and customer service was excellent the issue was nothing to do with Pure luxuries it was with a neighbour, the quality of the leather is lovely, i will defo be ordering again and have already recommended to family and friends”

Helpful Report

Hi Yvonne, Thank you for your understanding and kind words! We're thrilled to hear that you loved the quality of the leather and that you had a positive experience with our customer service. We appreciate your recommendations and look forward to your next order. Warm regards, Faye

“The bag was very good quality and a lovely bag but unfortunately just not the size I needed. I returned for a refund via Royal Mail as advised. The parcel was collected from my house and a refund processed as soon as it arrived back at the senders. Would definitely order from here again.”

Helpful Report

Hi Eileen, Thank you for your feedback! We’re glad to hear you were pleased with the quality of the bag and our return process. We appreciate your understanding and look forward to serving you again in the future. Best regards, Faye

“I have bought quite a few of theses handbags and are really please with all of them. Beautifully made, great colours of leather and delivered within the stated time. Would definitely recommend.”

Helpful Report

Hi May, Thank you for your lovely review! We're so glad to hear that you’ve been pleased with all of your handbags. It's wonderful to know you appreciate the craftsmanship, colors, and timely delivery. Your recommendation means a lot to us. Best wishes, Faye

“Excellent item, as described.”

Helpful Report

Hi Claire, Thank you for your kind review we appreciate your lovely words. Thanks, Faye

Pure Luxuries London is rated 4.9 based on 6,100 reviews