Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,121 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,121 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

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“Fantastic product at reasonable prices”

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“Great wallet, amazing price and free delivery. What’s not to like?”

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“Excellent service next day free delivery. Lovely bag smaller than I expected - not their fault as measurements were accurate.”

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“Thank you so much for an excellent product.”

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“Excellent quality product, very quick dispatch and delivery. Have ordered another product”

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“Amazing product. Excellent sooed on delivery. Brilliant communication. Couldn't fault it.”

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“Easy efficient ordering, great product”

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“Gorgeous purse, great space for cards, notes and coins. I was pleased as it arrived the day after I ordered it.”

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“I was thrilled with the purse much easier to open with the zip all around. Good value for money.”

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“Good-quality, attractive handbag, which was an absolute bargain at half price, and well-worth full price. Efficient ordering and delivery service. I would not hesitate to buy from this company again.”

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“Good size, nice quality and I can really recommended this lovely bag.”

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“Ordered a couple of leather ladies backpacks, the quality is excellent & the service was exceptional, will definitely being using again. Thank you”

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“Good products at fair price - quick (free) delivery. Will use again.”

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“Very pleased with my rose gold bracelet it makes a nice addition to my jewellery collection. The service was excellent as always.”

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“Quick delivery and great product!”

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“I was very happy with my purchase excellent quality nice packaging only thing missing from my order was the gift bag which I'm sure I purchased and paid for but I over looked that as I was so pleased with the quality of my purchase also had it embossed with initials which were perfect a realy lovely gift delivered when stated would definitely use this company again thank you so much”

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“I received my beautiful leather conkca shoulder bag within 2 days of placing my order. fell in love with it on first sight.”

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“Bought two bags, loved them both and great service.”

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“Extremely poor customer service. Have no interest in resolving issues satisfactorily. I tried to communicate with them via telephone and email. Leaves the customer with not wanting to use the service. Not good with correct item information.”

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Hello Elaine, Thank you for your review. I apologise that you were let down by our customer service. As explained across numerous emails and responses - the measurements that were automatically assigned to the product you bought were incorrect and were from a bag (25cm x 26cm x 5cm). This was quickly amended as it would be hugely oversized for for human ears. As also stated in other emails, our jewellery is usually no larger 1cm. Kind Regards, Pure Luxuries

“Lovely bag excellent fast delivery. Bag been admired and recommended”

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Pure Luxuries London is rated 4.9 based on 6,121 reviews