Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,121 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,121 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purse arrived quickly and was just as described. This was an excellent transaction.”

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“Nice purse, quick delivery, price excellent. What’s not to like.”

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“Generally pleased with my purchase, measurements of bag were way off those advertised. The bag was much bigger in all dimensions. However, good bag at a great price. Delivery was very, very quick and the packaging was all paper and protected the leather well. I would use this company again.”

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“Colour a little different to our expectations. Service as stated on website.”

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Hello and thank you for your review. We are sorry to hear the colour of your product differed from your expectations. If the purchase was a leather product, the tanning process does sometimes result in some variations of colour and tone. We try to ensure the photographs on our site represent the colours of our products as accurately as possible. If, however, you are not happy with the colour, you can of course return the item for free. Please contact info@pureluxuries.com for more information. Kind regards Pure Luxuries Customer Care

“All excellent”

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“I have recently purchased a beautiful soft leather handbag from Pure Luxuries and I am very pleased with it. It is very roomy and exactly as described.”

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“Lovely bag would buy again”

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“What a brilliant buy! Brought a weekend bag for my boyfriends birthday. I wanted something special that would last. This bag didn't disappoint - excellent quality and a classic style. Fast delivery and carefully packaged too. Thank you.”

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“Found this website by chance. What a hidden gem. Got a fabulous leather bag for a shockingly good price They are my go-to for all bags and wallets going forward. Speedy service, use of credible delivery service with tracking.”

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“Good product and good service.”

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“My purse arrived quickly but unfortunately the zip was faulty. Returned for full refund which was processed quickly. Customer service good but product a little below standard.”

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Thank you very much for your review. We are very sorry that the product ordered had a fault. The vast majority of our products arrive fault free, but unfortunately some manufacturing faults do affect products after purchase. We do hope you consider ordering from us in the future. Warm regards Pure Luxuries Customer Care

“This is a great company with excellent products I highly recommend them”

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“Bought a leather bag which had to be delivered within a couple of days as it was a present. The bag arrived and was exactly as advertised; excellent quality leather and well packed. The delivery was on time as promised. Would definitely use Pure Luxuries again”

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“got a great bargain good quality product and with personalisation as well”

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“Nice quality handbag.”

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“A great choice of good quality items. I bought a handbag by Conka which was well made and excellent value in the sale. It was delivered very quickly, and I will certainly be buying more from Pure Luxuries in the future.”

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“Excellent delivery”

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“Very good quality bag. Excellent customer service after a small issue found. Quick delivery - In my experience can only speak highly of the product purchased and the customer service recievedt”

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“The pearl ear studs that we ordered was not up to the mark of satisfaction and cost, we were totally upset when we opened the product. The cost was high as compared to what we received 😞”

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Hello Mr Rai and thank you for your review. I am very sorry to hear that the product ordered did not meet your expectations. All of our items can be returned for free if you are not satisfied in any way. Please contact info@pureluxuries.com if you would like to arrange a return for a refund or exchange. Warm regards Pure Luxuries Customer Care

“Fantastic customer service! Item I ordered was out of stock so Charles emailed with various options, extra discount as gesture of goodwill and free next day delivery. Would definitely order from Pure Luxuries again and recommend to friends and family.”

Helpful Report

Pure Luxuries London is rated 4.9 based on 6,121 reviews