Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,078 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,078 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick on answering emails. Shoulder bag excellent value and very quick delivery. Will definitely purchase stuff for the wife from yourselves.”

Helpful Report

Hi Chris, Thank you for your kind words! We’re glad to hear you’re pleased with the shoulder bag and our service. We look forward to helping you find more great items for the wife in the future! Best, Faye

“Excellent quality, I love the bags , beautiful leather , beautifully finished. Thank you”

Helpful Report

Hi Sharon, Thank you for your lovely feedback! We're delighted that you're happy with the quality and finish of our bags. If you need anything else or have any more questions, just let us know! Best, Faye

“Bought a purse as a gift for a friend & she loved it. Lovely leather & so well made. Great packaging, it come with a l linen dust pouch,(I also chose to buy a gift box) I wouldn’t hesitate buying something else from Pure luxuries. Great service & kept informed regarding delivery.”

Helpful Report

Hi Michelle, Thank you so much for your kind words! We’re thrilled to hear that your friend loved the purse and that you were happy with the packaging and service. We always aim to make sure everything is as special as possible! Looking forward to helping you with your next purchase. Best wishes, Faye

“I was so pleased with my Keira bag I thought I would treat my daughter but unfortunately I haven't managed to find the right one for her either they are too small or the wrong colour,so I had to return the last one .it's such a shame as they are quality bags at a very good price,I will certainly keep looking.”

Helpful Report

Hi Kathleen, Thank you for your feedback! We’re glad you’re pleased with your Keira bag. I’m sorry to hear the other options didn’t quite hit the mark for your daughter. If you need any help finding the perfect one or have any specific preferences in mind, just let us know. We’d be happy to assist! Best wishes, Faye

“Lovely product, excellent service will use again.”

Helpful Report

Hi Anne, Thank you for your kind words! We're thrilled that you loved the product and our service. We look forward to assisting you again in the future! Warm regards, Faye

“Excellent choice of goods , very happy with bag received, good comms and prompt delivery”

Helpful Report

Hi Robert, Thank you for your feedback! We're delighted to hear you're happy with your bag and that you found the communication and delivery prompt. We look forward to serving you again! Best regards, Faye

“I bought a purse and gift box as a birthday gift. It arrived promptly beautifully wrapped and my friend was delighted with it.”

Helpful Report

Hi Ann, Thank you for your lovely feedback! We're thrilled to hear your gift was well-received and that you were pleased with the prompt delivery and packaging. It’s wonderful to know your friend was delighted with the purse! Best regards, Faye

“Very pleased with my new bag. Good quality and value for money. The leather is lovely and I really like the cotton lining, rather than the horrible nylon lining that you can get with other brands. The pockets are great and the phone pocket holds a max phone. The delivery was good and just took a few days and the packaging was good too.”

Helpful Report

Hi Lettie, Thank you for your detailed review! We're delighted to hear you're pleased with your new bag, especially the quality of the leather and the cotton lining. It’s great to know that the pockets and delivery met your expectations. Warmest regards, Faye

“Have purchased from Pure Luxuries before so knew they have great products and service. Opportunity came to purchase a wallet on sale, and can confirm once again that the quality and service were excellent. Definitely recommend buying from Pure Luxuries”

Helpful Report

Hi Keith, Thank you for your continued support and for sharing your experience! We're thrilled to hear that you're pleased with both the wallet and our service. It's always wonderful to have returning customers like you. Best regards, Faye

“Lovely crossover body bag. Well made great colour and excellent time scale for delivery.”

Helpful Report

Hi Jan, Thank you for your lovely feedback! We're so glad to hear that you're happy with your crossover body bag. It's great to know you're pleased with the quality, color, and delivery time. Best wishes, Faye

“Love my new bag, looks and smells very expensive, it wasn’t !”

Helpful Report

Hi Annabelle, Thank you for sharing your excitement! We're thrilled to hear that you love your new bag and that it looks and smells luxurious. Enjoy it! Best regards, Faye

“Very nice bag. Good quality.”

Helpful Report

Hi Liz, Thank you for your feedback! We're happy to hear you like the bag and its quality. If you need anything else, feel free to reach out. Warmest regards, Faye

“Lovely quality phone bag. Great value and great service.”

Helpful Report

Hi Mev, Thank you for your kind words! We're delighted you're pleased with the quality and value of your phone bag. We hope to see you shop with us again soon! Best regards, Faye

“3 rd bag and as usual lovely bag and very prompt service.”

Helpful Report

Hi Diana, Thank you for your continued support! We're so happy to hear you're enjoying your third bag and the prompt service. Looking forward to helping you with your next purchase! Best regards, Faye

“Good value, disappointed there are no inner pockets for phone/keys etc”

Helpful Report

Hi Olive, Thank you for your feedback. We're glad you find the bag good value, but we're sorry to hear about the lack of inner pockets. We appreciate your input and will take it into consideration for future designs. Best regards, Faye

“Beautiful handbag, quick delivery. Will be ordering the third one soon as my Mother loves how long the strap is.”

Helpful Report

Hi Wanita, Thank you for your lovely review! We’re thrilled to hear you and your mother are pleased with the handbag and the strap length. We look forward to helping you with your third order soon! Best wishes, Faye

“Loved the bag. Disappointed the flimsy plastic bags it came in as leather creased and rumpled which spoilt it. I suggest a box would be more appropriate.”

Helpful Report

Hi Susan, Thank you for your feedback. We’re glad you love the bag but sorry to hear about the packaging issue. We’ll certainly consider your suggestion about using boxes to ensure better protection for our leather products. Warm regards, Faye

“Item, price and delivery all excellent, was a little disappointed the bad did not come in special wrapping/covering for protection.”

Helpful Report

Hi Ellen, Thank you for your feedback! We’re glad to hear you’re pleased with the item, price, and delivery. We appreciate your suggestion about the packaging and will take it into consideration for future orders. Best regards, Faye

“Just received my gorgeous bag !!!!!! Wow leather soooo soft lm very pleased , thankyou”

Helpful Report

Hi Mrs. Arnett, We’re thrilled to hear that you’re delighted with your new bag and that you love the soft leather! Thank you for your enthusiastic feedback. Warmest regards, Faye

“This is my 3rd purchase from Pure Luxuries. As always my order arrived on time and well packaged. I ordered a dark brown leather unlined bag and I love it! Would definitely order from this company again.”

Helpful Report

Hi Janine, Thank you for your continued support! We're delighted to hear you love your dark brown leather bag and that your orders have always arrived on time and well-packaged. We look forward to serving you again! Best wishes, Faye

Pure Luxuries London is rated 4.9 based on 6,078 reviews