Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,121 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,121 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 different bags before Christmas - both arrived promptly. Chose the one I preferred and returned the other free of charge by downloading the returns label which can be scanned in main Post Offices. Refund was actioned quickly. I then ordered a second bag (a smaller across the body bag in a royal blue) a week or so later - again arrived promptly. Love the bags, they are all really good quality for a great price - very classic and smart, not covered in cheap looking bling like some brands. I have 2 Osprey handbags and these are comparable in terms of style and quality. The grey/taupe bag pictured below. I will be ordering again in the future and have recommended to a few friends and family.”

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“Prompt service and great products. Have bought from Pure Luxuries on two occasions and haven't been disappointed.”

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“Very pleased with purchases and excellent delivery service”

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“I ordered a red leather backpack style handbag and I am pleased with the size and the quality of the bag. The bag was delivered promptly and was well wrapped. I had expected the bag to have leather straps but when I checked the description of the handbag, on the web site, it does state fabric straps. The straps are strong fabric and do not affect the use at all. I would use Pure Luxuries again.”

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“I was sadly disappointed with my purchase. The wallet arrived late, which I did get a delivery refund for, but also wasn't up to the quality I had expected. It feels and looks a bit cheap and, although I understood that the colour "vintage black" isn't standard black, this wasn't even close to black, but very much brown. Unfortunately as it's personalised I can't get a refund.”

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“Good customer service. Great quality of goods. Fast delivery even at a busy period.”

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“This bag is absolutely beautiful. The quality is exceptional. Lots of room inside with little slots and a zip inside. Love the black and cream contrasting. I would highly recommend this item.”

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“Couldn’t fault this company. Ordered a last minute Christmas gift which was dispatched immediately for next day delivery. I was kept up to date with the progress from dispatch through to receiving item. The item itself was beautiful, good quality - packaged & presented with care. At one point I thought I may have to return it (personal circumstances) and when I enquired as to how I went about this the company immediately responded with full instructions & no quibbles. Couldn’t rate Pure Luxuries high enough. Excellent product, excellent customer service. Well done.”

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“The service and product this company provided was excellent. I highly recommend them and would not hesitate to use them again.”

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“Great bag well made look lovely”

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“Great quality and value for money.”

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“Fantastic value for money. Bought as a present recipient delighted”

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“Good quality product and excellent service.. The (man) bag was nicely packaged too which has was good as it was a gift.”

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“Beautiful washbag, lovely quality, delivered swiftly in lovely wrapping. Would highly recommend :)”

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“Great quality product, fast delivery, good value”

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“poor quality product, bought portobello w11 bag 10months ago, only used for last 2months and now buttons falling out. suggest buying from a different company particularly considering the price is not cheap, one would expect better quality. customer service refused to repair or replace as outwith "6month" warranty period”

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Hello Omer, Thank you for your review. We are sorry that in this case a stud on the top of the bag came loose. Stud fittings such as these are primarily cosmetic features, and although we of course intend for our bags to be durable, studs can come out over time and with use as leather is a flexible and supple material. The bag itself is still completely functional and in otherwise very good condition. I believe a member of our team suggested visiting a leather repair person to see if they could easily install a replacement stud. As mentioned the 6 month warranty period is the limit on our products and this is expressed on our website. Kind regards, Pure Luxuries Customer Care

“Was very happy quick delivery and product was high standards”

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“Excellent product and price and delivered very quickly.”

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“Easy to order. Immediate response. On time delivery and the leather hold-all is excellent.”

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“Lovely soft leather. Nice and compact. Super colour”

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Pure Luxuries London is rated 4.9 based on 6,121 reviews