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Pure Luxuries London Reviews

4.9 Rating 6,098 Reviews
100 %
of reviewers recommend Pure Luxuries London
4.9
Based on 6,098 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy

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Pure Luxuries London 5 star review on 6th November 2024
Catherine M
Pure Luxuries London 5 star review on 7th October 2024
Veronica M
Pure Luxuries London 5 star review on 19th August 2024
Cathy
Pure Luxuries London 5 star review on 29th July 2024
Gillian Y
Pure Luxuries London 5 star review on 15th July 2024
Pauline
Pure Luxuries London 5 star review on 3rd June 2024
Julie A
Pure Luxuries London 5 star review on 28th May 2024
Eleanor
6
Anonymous
Anonymous  // 01/01/2019
I took delivery of my New bag today and have to say I am absolutely thrilled The style and quality of this bag is beyond my Expectations . I cannot recommend these bags enough and have passed on the recommendations to all my friends and family Thank you
Helpful Report
I ordered a holdall that arrived very quickly even though it was close to Christmas. It was lovely but my partner decided he would prefer a different colour. I enquired about an exchange and the response from customer service was immediate, polite and helpful. I was able to send the bag back free of charge and had the replacement within a week. Incredible service and good value, I'm happy to recommend.
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Ordered the Morden black leather purse, extremely happy with my purchase and the quality is outstanding. The delivery was on time and the standard of the packaging was top class. I will definitely purchase again. Thank you Pure Luxuries.
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Bag arrived damaged, shoulder strap was missing and stitching coming undone. Very disappointed in this item. Will not use them again and will not recommend. Luxury it was not!
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I'm absolutely delighted with my order from Pure Luxuries London. It arrived quickly and well-packaged. A query about posting reviews was answered within a couple of hours and helpful advice was given. First-rate service all round.
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Excellent quality, beautifully packaged and frost class service
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I ordered a back for my mother in law as a Christmas present which I received today she will over the moon with the bag. I had a delay with delivery due to Royal Mail, contacted Pure Luxuries and was updated right away and as a gesture of good will refunded my delivery charge. Fantastic customer service will definitely recommend Pure Luxuries. Thanks again.⭐⭐⭐⭐⭐
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Ordered a lovely leather handbag plenty of pockets long strap great price and quick delivery. Thinking of ordering a different style handbag soon. Ordered my husband a new leather wallet hope he likes it sure he will.Thanks again.
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I've had what is supposed to be a 'good quality' leather purse for 18 months, the leather is already splitting and lifting off and the metal clasp and decoration is tarnishing. certainly doesn't look like a luxurious leather any more, waste of money
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So pleased with my cashmere scarf. Perfect colour and a feels so soft and warm. Ordering process was simple and delivery time excellent.
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this company went above and beyond when a necklace purchased through Debenhams arrived broken and debenhams had no more.I contacted Pure Luxuries and they put one aside for me while I returned the first one.I love the necklace and shall most definitely be shopping with Pure Luxuries again!
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I received my purchase today and it was exactly what I was expecting. It will make the perfect gift!
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Dont buy, terrible quality not leather and they don't reply when you want to return
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Love my Pure Luxuries handbag. It’s exactly what I was looking for - excellent quality with the perfect style of a designer bag without the price tag.
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I recently bought a beautiful bag from Pure Luxuries. I couldn't make my mind up between 2 handbags, eventually I ordered one and was delighted with it. It is a very good quality bag, really beautiful leather and well made. Next week is my birthday and my son has just purchased the other bag I loved for me!!! Would highly recommend to family and friends.
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I am a first time buyer from this site and I usually like to see the bag I am buying. I am short in stature 4 foot 8 and a half. I am mature and never got to grips with metric sizes. So I bought a tote - it was really nice and a quality item. But it was too big for me to use. I sent it back and asked for an exchange. Within 24 hours I got my alternate bag. Both bags were quality items and I really like my replacement. I was happy with the quality of the bags and the service- I will use this company if I want this type of item again. Thank you and best wishes Pat Hunter
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I was very happy with the quality and service provided by Pure Luxuries London. The products were just as described - lovely!- and delivery very prompt, especially considering the present situation. Thoroughly recommended.
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I ordered a grey leather handbag and it was delivered promptly. It was well packed and was a good price. It’s a great quality and stylish handbag
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Lovaly bag very good price got my bag today ordered another two,good quality,speedy delivery absolutely nothing bad about it.
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Beautiful handbags and a very speedy delivery service by Royal Mail.
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Pure Luxuries London is rated 4.9 based on 6,098 reviews