Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,096 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,096 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pure Luxuries has never failed to impress me both with the speed of delivery and the quality of the goods”

Helpful Report

Thank you so much for your kind words! We're thrilled to hear that our speedy delivery and quality products have impressed you. Your satisfaction is our top priority, and we look forward to continuing to serve you. 😊

“Arrived in very good time. Useful bag - and well made as are all the others I have! Managed to get plenty of shopping in it for its first outing!”

Helpful Report

Dear Kate, Thank you so much for awarding Pure Luxuries London with a brilliant 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had a wonderful experience with our brand. We're delighted that your order arrived promptly and that you found the bag to be useful and well-crafted, just like the rest of our collection. It's fantastic to hear that it was able to accommodate plenty of shopping during its first outing! Your kind words mean a lot to us, and your satisfaction is our utmost priority. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to serving you again in the future! Warmest regards, The Pure Luxuries London Team

“I am so happy with my bag this is the second time I bought a bag from yourself and I also bought a purse. Brilliant service the delivery was so quick. Also my sis in law loved my bag so much she had a look she order a bag she was so happy. Tried to take pictures but it wouldn’t work”

Helpful Report

Dear Sue, Thank you so much for your wonderful 5-star rating of Pure Luxuries London! We are thrilled to hear that you are happy with your bag, and we greatly appreciate your continued support as a returning customer. We are delighted to know that our service exceeded your expectations, and that the delivery was speedy. It's always a pleasure to provide our customers with a seamless shopping experience. Also, we are thrilled to hear that your sister-in-law loved your bag so much that she decided to order one for herself! We are confident that she will be equally as satisfied with her purchase. We apologize for any inconvenience you experienced while attempting to take pictures. If you encounter any difficulties or need any assistance in the future, please don't hesitate to reach out to our friendly customer service team. Once again, thank you for choosing Pure Luxuries London. We truly appreciate your support and look forward to serving you again in the future. Best regards, Faye

“Absolutely delighted with my bargain bag the smell of real leather is magical and the bag will never go out of fashion love it”

Helpful Report

Dear Margaret, Thank you so much for your glowing 5-star review of Pure Luxuries London! We truly appreciate your kind words and are thrilled to hear that you are absolutely delighted with your new bargain bag. We couldn't agree more - the smell of real leather is truly magical! It brings us immense joy to know that you believe the bag will never go out of fashion. We take pride in offering timeless pieces that our customers can enjoy for years to come. We are delighted that you love it! Once again, thank you for choosing Pure Luxuries London. If there's anything else we can assist you with, please don't hesitate to let us know. Best wishes, Faye

“Well made products, lovely colours quick delivery and good prices especially in the sale.”

Helpful Report

Dear Marion, Thank you so much for your glowing 5-star review of Pure Luxuries London! We truly appreciate your kind words and support. We are thrilled to hear that you found our products to be well made, with lovely colors that suit your taste. Our team works diligently to ensure both the quality and aesthetics of our items, so it's always rewarding to receive such positive feedback. We are also pleased to know that our quick delivery service met your expectations. We understand the importance of timely arrival, and we strive to provide a seamless shopping experience for our valued customers like you. Lastly, we're glad our prices, especially in the sale, have appealed to you. We believe in offering exceptional value without compromising on the excellence of our products. Thank you once again for choosing Pure Luxuries London, and we look forward to serving you in the future. Warmest regards, Faye

“I am SO HAPPY I went with this choice!! I absolutely LOVE this bag! It's perfect size, loads of pockets and well made. I purchased it in the clearance too, so what a bargain! It's exactly as pictured. I'd have no hesitation in ordering from Pure Luxuries London again. 10/10. Speedy delivery too.”

Helpful Report

Thank you, Julie, for your amazing 5-star rating of Pure Luxuries London! We are thrilled to hear that you are SO HAPPY with your choice and that you absolutely LOVE the bag. We take pride in offering products of perfect size, with loads of pockets and excellent craftsmanship. And how wonderful that you found it in our clearance section, what a bargain indeed! Rest assured, the bag you received is exactly as pictured. Your kind words and satisfaction with our service make us delighted, and we would be more than happy to serve you again in the future. Thank you for the 10/10 rating! We also appreciate your mention of our speedy delivery, as customer satisfaction is of utmost importance to us. Once again, thank you for choosing Pure Luxuries London and sharing your positive experience!

“I have purchased 2 handbags now and the quality is exceptional. Both admired by friends who were keen to know more about this company and looking forward to looking at the selection online.”

Helpful Report

“Lovely leather bag, just the right size and excellent value for money.”

Helpful Report

Dear Jean, Thank you so much for your fantastic 5-star rating of Pure Luxuries London! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with us. We're delighted to know that you found our leather bag lovely and just the right size. It's also fantastic to hear that you thought it was excellent value for money. We aim to provide our customers with high-quality products that leave them satisfied, so your feedback means the world to us. Once again, thank you for taking the time to rate Pure Luxuries London. We truly value your support and look forward to serving you again in the future. Best regards, Faye

“I received my backpack and it looked good. I used ut and found it got easily scratched and the surface came of easily. My first time buying from this company....Im not happy at all.”

Helpful Report

Dear Ms Harjit, Thank you for taking the time to provide us with your feedback regarding your recent experience with Pure Luxuries London. We appreciate your candidness and willingness to share your thoughts with us. We apologise for any inconvenience caused by the issues you encountered with your backpack. It is certainly not the quality standard that we strive for, and we understand your disappointment. We would like to extend our sincere apologies for any frustration or inconvenience this may have caused. In our continuous efforts to improve, we would greatly appreciate your assistance in helping us understand how we can make things right for you. It would be extremely valuable for us to gain further insight into your specific concerns and how we can address them appropriately. Please feel free to reach out to us directly at info@pureluxuries.com so that we can discuss your experience in more detail and find an appropriate resolution for you. Your satisfaction is extremely important to us, and we are committed to rectifying any issues you may have encountered. Once again, thank you for your feedback. We genuinely value your support and the opportunity to improve our products and services. We look forward to hearing from you soon. Sincerely, Faye Customer Service Team Pure Luxuries London

“Very pleased with my purchase excellent quality and service, have made several purchases and would recommend to friends”

Helpful Report

Thank you so much for your continued support! We're thrilled to hear that you're pleased with the quality and service. Your recommendation means a lot to us. If there's anything else we can do for you, please don't hesitate to reach out! Warm regards, Faye

“My wife loved her new bag and I loved the discounted price. Excellent service and delivery.”

Helpful Report

We're delighted to hear that your wife loves her new bag and that you appreciated the discounted price. It's great to know you were happy with our service and delivery. If you need anything else, we're here to help! Warm regards, Faye

“The purse I bought was chosen because Iv got arthritic fingers and need to have easy access to my cards so very pleased with what Iv got & the little crossover bag is ideal for just my phone & card to carry ❤️”

Helpful Report

Thank you so much for your wonderful review! We're delighted to hear that our purse and crossover bag are making life a bit easier for you. It’s great to know that the design is helpful for your arthritic fingers and that you find the crossover bag perfect for your phone and cards. Your feedback truly warms our hearts! ❤️ Thanks, Faye

“Nice bag, perfect for what I bought it for. just as described in advertising, would happily buy from Pure Luxuries London again, have also recommended to friends too! Thank you.”

Helpful Report

Dear Mandy, Thank you so much for your 5-star rating of Pure Luxuries London! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We are delighted to know that the bag you purchased was exactly what you were looking for, and that it lived up to the description provided in our advertising. Your satisfaction is our top priority, and we are glad we met your expectations. It means a lot to us that you would not only consider buying from us again but also recommend us to your friends. We take pride in offering high-quality products and exceptional customer service, and your recommendation reinforces that our efforts are paying off. Once again, thank you for taking the time to share your thoughts. We look forward to serving you and your friends again in the future. Warm regards, Faye

“Absolutely great value I have now purchased 3 items and I am very pleased with them all and delivery was fantastic”

Helpful Report

Hi Susan, Thank you for your wonderful review! We're delighted to hear that you're pleased with all three items and found our delivery service fantastic. Your continued support means a lot to us, and we look forward to serving you again in the future! Thanks, Faye

“I was so pleased with the quality I sent for another bag for a gift to a friend.”

Helpful Report

Hello Trish, Thank you so much for your positive feedback! We're thrilled to hear that you loved the quality of our product and decided to share it with a friend. Your support means a lot to us, and we hope your friend enjoys it just as much!

“Ordered one day, delivered the next day - WOW! I was not disappointed when I opened my parcel. The bag is beautifully made from quality red leather. It holds all my essentials comfortably and I don’t pack light! An absolute “steal” at £29 in the sale!!! I look forward to buying more quality products from ‘Pure Luxuries’ in the future. Love my ❤️ new ‘Ruben’ backpack bag!!!”

Helpful Report

Dear Eleanor, Thank you so much for your amazing 5-star rating of Pure Luxuries London! We truly appreciate your feedback and support. We're thrilled to hear that you had such a quick and wonderful shopping experience with us. It's great to know that your order was promptly delivered and that you were impressed with the quality of the red leather bag. We always strive to provide products that meet our customers' expectations, and we're glad to hear that we succeeded with your Ruben backpack bag! We're delighted that you find our bag spacious enough to hold all your essentials, even when you don't pack light. And what a fantastic deal you got during the sale at just £29! We're glad you feel it was an absolute "steal". Rest assured, we will continue to maintain the same level of quality and craftsmanship in our products in the future. We can't wait to serve you again for more of your luxury product needs! Thank you once again for your kind words and for choosing Pure Luxuries London. Warm regards, Faye

“The website was easy to use and I used the Express delivery option and the goods arrived quickly. The handbag was a present for my niece and she was pleased with it. The price had been reduced for this particular handbag and although it was well made and of good quality, I would not have paid the usual price for it. I thought the interior was a bit disappointing”

Helpful Report

Dear Jan, Thank you so much for taking the time to give Pure Luxuries London a 4-star rating. We truly appreciate your feedback and are delighted to hear that you had a positive experience shopping with us. We are glad to hear that our website was easy to navigate and that our Express delivery option ensured a prompt arrival of your goods. It's wonderful to know that your niece was pleased with her handbag as well. We understand your comment about the price reduction for the handbag and appreciate your feedback on the interior. We will definitely take your suggestion into consideration as we strive to continuously improve our products. Once again, thank you for choosing Pure Luxuries London and for sharing your experience with us. We hope to serve you again in the future! Best regards, Pure Luxuries London Team

“My first purchase from Pure Luxuries and I am extremely happy with the Crossover Bag I purchased. Beautifully made, elegant and feels very luxurious. Arrived timely and well packed. And the price was great for such an expensive looking bag! Thank you!”

Helpful Report

Dear Patricia, Thank you so much for your amazing 5 star rating of Pure Luxuries London! We are thrilled to hear that your first purchase with us was a success and that you are extremely happy with the Crossover Bag you purchased. We strive to create beautifully made and elegant products, so it's fantastic to know that you found the bag to be luxurious. We're delighted that your order arrived in a timely manner and was well packed to ensure its safe arrival. At Pure Luxuries London, we aim to provide high-quality products at great prices, and we're glad that the price of the bag exceeded your expectations. Once again, thank you for your support and kind words. We truly appreciate your business and hope to serve you again in the future. Best regards, Faye

“Excellent value in the sale. Beautiful leather shoulder bag, very happy with purchase.”

Helpful Report

Dear Vivienne, Thank you so much for your fantastic 5-star rating of Pure Luxuries London! We truly appreciate your support and are thrilled to hear that you had an excellent shopping experience with us. We're delighted that you found our sale to offer excellent value, and we agree that our leather shoulder bag is indeed a beautiful addition to any wardrobe. We're glad to know that you are happy with your purchase! If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future. Best regards, Faye

“Pleased with product / good value. The only problem I had was the metal tab attached to top zip stuck out considerably causing it to rub against me etc. I had to remove it & attach the leather strap. An issue that should be addressed.”

Helpful Report

Hello Alison, Thank you for your feedback, and we're pleased to hear that you're satisfied with the product overall and found it to be good value. We apologize for the inconvenience caused by the metal tab on the top zip. Your feedback is invaluable, and we'll definitely look into addressing this issue to ensure a better customer experience in the future. If you have any further concerns or if there's anything else we can assist you with, please feel free to let us know. Warm regards, Faye

Pure Luxuries London is rated 4.9 based on 6,096 reviews