Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,121 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,121 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you.”

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“Always excellent quality products and service”

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“Pleased with quality of product and rapid delivery.”

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“very good quality hand bags AAA+++”

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“Excellent quality And brilliant price would definitely use again.”

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“I purchased a leather handbag from them. Delivery was very quick and I was delighted with the quality of the bag. The price was excellent an d I would recommend anyone to purchase from them”

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“I was very pleased with the quality of the passport holder I purchased for my partner. His initials are embossed beatifully in the top corner. It was boxed and tissue wrapped which added to the luxury look. Cheaper than most others I saw and was delivered quickly👍👍”

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“Good service and very good quality products at very reasonable prices”

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“Beautiful hold-all. Purchased as gift for my friend. He was very pleased.”

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“Arrived promptly, well packaged and excellent quality. Really good value for money”

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“Amazing value for money. Couldn't find such quality at these prices elsewhere.”

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“quality product..so pleased with it and speedy delivery. Wouldn't hesitate to order other things”

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“The rucksack I ordered is beautiful.very sturdy, great quality and great value for money.delivery and packaging was excellent.a 5* company”

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“Great product and excellent service would recommend”

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“Good quality for perfect price.”

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“Ordered a Xmas present 9 days ago, chased by E mail 3 times !! Money taken 9 days ago!! to date not delivered!! Shocking service !! Is this a fake website !!”

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Hello, Thank you for your review. I am sorry to hear you have not received your order. If your order was placed using our free first class postage, it may well be that your order has been delayed due to the Christmas rush and Royal Mail delays. We encourage all customers to check with their neighbours or local depot in case a delivery attempt was made and no card left. We respond to all emails as quickly as possible. If you require further help, please let us know by contacting us with your order number :) Warm regards, Pure Luxuries Customer Care

“Really easy to use the website, ordered and came really quickly! The purse is good quality and came with a really nice gift bag for it to be presented in!”

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“The only reason I gave 4stars and not 5 is because the leather of the rucksack I ordered has quite a strong smell! Other than that, the finish and feel of the product is good, the price good and it arrived in just a few days. I would recommend this company.”

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“Really pleased with my new backpack. Stylish design, beautifully made and just the right size to fit everything I want to inside. Good website, easy to order, prices are great and returns easy with prompt service. Well done! Internet shopping as it should be.”

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“Your website stated item was in stock. I ordered it and money was taken. Then two days later I receive an email stating item wasn’t in stock. Whilst you did refund the money it was very disappointing and unorganised I feel. You stated I would receive 5% discount on another item but wouldn’t get that discount until I had ordered and payed for another item. I didn’t trust that this would happen and therefore no further item was purchased and I will not be purchasing from site again.”

Helpful Report

Hello Sue, Thank you for your feedback and comments. We are very sorry that on this occasion we were unable to fulfil your order request. Our staff work hard to ensure our stock levels are accurate as to avoid customer disappointment. Sadly on this occasion a technical error meant the stock was displayed incorrectly. The 5% discount offer is just our way of thanking customers for their patience when issues arise. We always refund discounts as promised as soon as we receive notification of a new order being made. Warm regards, Pure Luxuries Customer Care

Pure Luxuries London is rated 4.9 based on 6,121 reviews