Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,096 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,096 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very speedy process & delivery. The leather bag was an absolute bargain in pomegranate colour which is a nice change from black. Bag is big enough for purse, mobile, shopping bag, glasses & a few other necessities. I will purchase from Pure Luxuries again.”

Helpful Report

Hello Dan, Thank you so much for your kind review! We're thrilled to hear that you had a speedy experience with us and that you love your new pomegranate leather bag. It's wonderful to know that the bag's size and colour have met your needs and expectations. We look forward to serving you again at Pure Luxuries! Many thanks, Faye

“I have 8 bags now. Assorted styles and colours. Different qualities , some lined some unlined. Some soft leather. Some hard. But all very good.”

Helpful Report

Dear Nina, Thank you so much for your amazing 5-star rating of Pure Luxuries London! We greatly appreciate your support and are thrilled to hear that you are satisfied with our products. Your words truly make our day! We are delighted to have provided you with a range of bags in assorted styles and colors. It's fantastic to know that you now own 8 of our bags, each with their unique qualities such as lining, soft or hard leather. We take pride in delivering exceptional quality products that suit your preferences. Your continued trust in our brand means the world to us, and we will strive to ensure that all our products meet your expectations. If you have any further feedback or need assistance with anything, please don't hesitate to reach out to us. Thank you once again for your glowing review and for being a valued customer. We look forward to welcoming you back for more luxurious experiences with Pure Luxuries London! Best regards, Faye

“Loved my bag from Pure Luxuries. Great value and loved the colour”

Helpful Report

Hi Marie, Thank you for your review, glad to hear that you love your bags from us and the colour is perfect for you. We hope to see you shopping with us again soon. Warm regards, Faye

“I received my Tonbridge bag today but was disappointed with the colour and quality -£29 was more than enough to have paid It is never worth the original price of £120. The material is very thin and would question if it is leather , perhaps I misunderstood the description but was expecting a secure middle section to the bag . (Features a fuss-free, spacious central compartment for convenient storage) Sadly I will be returning the bag , a very disappointed customer. On a positive the size was perfect .”

Helpful Report

Dear Ann, Thank you so much for taking the time to provide us with your feedback about Pure Luxuries London. We truly appreciate your honesty and apologise for the disappointment you experienced with the colour and quality of your Tunbridge bag. We sincerely apologise for any confusion caused regarding the description of the bag and the expectation of a secure middle section. We understand that these details are important to you, and we regret that we did not meet your expectations in this regard. We are glad, however, to hear that the size of the bag was perfect for you. At Pure Luxuries London, customer satisfaction is our top priority, and we would love the opportunity to make things right. If you have any suggestions or specific ways in which we can improve, please do not hesitate to let us know. Once again, thank you for sharing your experience with us. We truly value your feedback and hope to have the chance to serve you better in the future. Warm regards, Faye

“Tecifantadyic bag. Larger than expected. Only down side no dust cover”

Helpful Report

Hi Marian, Thank you for your review, great to hear you think the bag is fantastic. We will pass this feedback on to our design team, regarding the dust bag. Thanks, Faye

“Quick service and a lovely bag. A great company to do business with. Thank you”

Helpful Report

Hello Sue, Thank you for your kind words! I'm glad to hear you enjoyed the quick service and love your new bag. We appreciate your support and look forward to serving you again. Warm regards, Faye

“Received mine in a few days , I love the colour nice leather I love it”

Helpful Report

Hi Anette, Thank you so much for your lovely review! I'm thrilled to hear that you received your new crossbody leather handbag so quickly and that you love the color and quality of the leather. It's always wonderful to know our customers are happy with their purchases. Warm regards,Faye

“I made 3 purchases from Pure Luxuries and am delighted with the beautiful bags and their quality. Ordering is very easy and the items match the description given. They arrive beautifully and safely packed.”

Helpful Report

Thank you for your wonderful review! I'm delighted to hear that you're pleased with your purchases and found the ordering process easy. It's great to know the bags met your expectations and arrived safely. Enjoy your beautiful new items!Warm regards, Faye

“I really like my New Cross body leather handbag, I bought this for my forthcoming trip”

Helpful Report

Thank you so much for your lovely review! I'm thrilled to hear that you love your new crossbody leather handbag and that it's perfect for your upcoming trip. I hope it serves you well and adds a touch of style to your travels. Warm regards, Faye

“Very pleased with this lovely quality and colour leather bag.Delivery was also prompt.”

Helpful Report

Hello Rita, Thank you for your review, we appreciate your feedback. We hope to see you shopping with us again. Many thanks, Faye

“My Daughter brought me one from Debenhams a while back I loved it, this sale meant I could buy more, Quick service and beautiful leather, I brought two cross body bags one navy and one a reddish brown, beautifully bags 20 pounds and 25 pounds an absolute bargain, the customer service is excellent and I will be buying more for Xmas gifts, so happy with my purchases.”

Helpful Report

Hello Marje, Thank you for your review, very happy to hear you came to us again and purchased from our clearance. We look forward to seeing you again. Thanks, Faye

“Product was very cheap and the quality is satisfactory.”

Helpful Report

Hi Meinir, Thank you for the review, glad to hear you liked our prices and the quality of this product. Thanks, Faye

“Bags arrived -were lovely but a bit smaller than I realised - return made very easy when post office wouldn’t accept my postcode. Postage label then sent from Pure Luxuriie - job done. Chose another bag & it’s 👍👍👍🤞👍”

Helpful Report

Hello Linda, Thank you for your review, sorry to hear that it was a little smaller than expected. Glad to hear we were able to resolve your issue for you and you have since received another bag that's more to your liking. Warm regards, Faye

“Product exactly as described on the website. Service second to none, would highly recommend.”

Helpful Report

Hi Jill, Thank you for taking the time to review us, we really appreciate your feedback and support. Thank you for the future recommendations. Warm regards, Faye

“I ordered 2 bags and was surprised and pleased at the quality given the discounted price so I ordered another.”

Helpful Report

Hello Denise, Thank you for your review, we appreciate you purchasing from us. Very happy to hear you purchased again with us as well :) Many thanks, Faye

“So happy with my recent purchases. The colours and materials are stunning”

Helpful Report

Hello Rosie, Thank you for your review, Glad to hear you think the colours and leather are stunning :) Many thanks, Faye

“Good quality hand bag with multiple compartments , delivered in time, well packaged, happy with purchase..”

Helpful Report

Dear Rincy, Thank you so much for taking the time to rate Pure Luxuries London with four stars! We greatly appreciate your feedback and we are thrilled to hear that you are happy with your purchase. We are glad that you found our hand bag to be of good quality, and we take pride in providing products that meet our customers' expectations. It's wonderful to know that the multiple compartments in the bag are proving to be useful for you. We also understand the importance of timely delivery, and we are pleased that it arrived on time for you. Our team always strives to ensure that our products are well-packaged to guarantee their safe arrival. Once again, thank you for your positive review and for choosing Pure Luxuries London. If there's anything else we can assist you with, please don't hesitate to reach out to us. Best regards, Faye

“Great service and quick delivery. Good quality products at competitive prices.”

Helpful Report

Thank you so much, HattieP, for taking the time to leave us a fabulous five-star review! We truly appreciate your kind words about Pure Luxuries London. Great service and quick delivery are always a top priority for us, and we're glad we could exceed your expectations. Our team is dedicated to providing high-quality products at competitive prices, and we're thrilled that you've noticed the value we offer. Thank you again for your support, and we hope to serve you again soon!

“Lovely leather bag, great size, open front pocket then pockets inside. Not too big and not too small. Smart but casual. Will definitely be buying from this company again. So many styles to choose from .”

Pure Luxuries London 5 star review on 15th May 2024

Helpful Report

Hello Elizabeth, Thank you for your review, and for sharing your photo of your purchase with us - we really appreciate it :) Glad to hear you will be shopping with us again. Many thanks, Faye

“Prompt delivery and excellent value for money”

Helpful Report

Dear Gloria, Thank you so much for awarding Pure Luxuries London with a phenomenal five-star rating! We greatly appreciate your feedback and support. Prompt delivery and excellent value for money are at the heart of our commitment to providing an exceptional shopping experience. We are delighted to know that we have exceeded your expectations with our service. Once again, thank you for choosing Pure Luxuries London. We look forward to serving you again in the future. Warm regards, Faye

Pure Luxuries London is rated 4.9 based on 6,096 reviews