Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,098 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,098 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gorgeous bag perfect price ..Very efficient service and carefully wrapped …loved the whole process .Thank you”

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“My bag arrived quickly and was good quality. The only problem with it was the lack of any pockets inside. I wouldn't have ordered it had I realized it. Thank you anyway, I'll return to you in future.”

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“I bought a leather cross over bag and on the first use the seams started to come away. I gave had a full refund”

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“I received my handbag 4 days after ordering. It was very well packaged and in pristine condition. The cross body bag is a lovely blush pink. Front pocket plus slip in compartment behind and also another slip in area at the rear of the bag. Nice long strap in leather. Zip up pocket inside. Can’t wait to use it. I love it”

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“My bag was stolen in transit and this brilliant company refunded my money as soon as I contacted them Brilliant customer service!!”

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“Lovely product delivery quickly”

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“It's nice quality but it doesn't stay closed so I can't use it wownt be buying anymore”

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Good morning, Thank you for your email. I am very sorry to hear that your bag has developed faults. Please accept our sincere apologies for the disappointment caused. Our products are built for durability but, regrettably, manufacturing errors occasionally do occur in some items leading to faults later on. When such faults arise within the 6 month warranty period we of course replace or refund products as quickly as possible. To return the item, please fill in the original returns form and indicate on it whether you would like a replacement or refund. The next step is to print a free returns label through Royal Mail - the instructions and link for doing this can be found here: https://www.royalmail.com/track-my-return/create/1964 If you do not have access to a printer, a QR code will be provided within the body of the email that you receive after creating your label. The Post Office staff are able to scan the QR code and then print the label for you. In the meantime, do let me know if you have any further questions and I will be happy to help. Warm regards

“My bag is just superb,beautiful leather and I shall be ordering more bags from this company again very soon. Thankyou again.”

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“Absolutely beautiful ‘coat’ which I am using as a cardigan/dressing gown. It is lovely and soft, warm and cozy and hangs really well without clinging at all! It has a beautiful design so looks unique and has a lot of style too. Very pleased. Lovely packaging and speedy delivery.”

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“The pendant gold coloured heart chain is really lovely and comes beautifully presented in a lovely box. It looks very expensive. I am so very pleased with my purchase especially as it's a gift for a special young lady's birthday.”

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“Company popped up as an Ad, I had a look and was pleasantly surprised at the items available. I purchased a lovely leather bag and I'm 100% happy with it”

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“Wow! What lovely products at brilliant prices. I'm going to have to rein myself in from buying a new bag every month. Can't believe the quality, price and service. Christmas and birthday presents for friends and family now sorted forever!”

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“Beautiful quality bag - arrived within a week - excellent price - really happy”

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“Beautiful bags and very quick delivery, I received mine in 3 days, would recommend to anyone Debbie”

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“Sadly I never got to receive my purchase as Royal Mail, decided to leave it in an unsafe place. Pure Luxuries dealt with it rapidly and offered a new bag or refund”

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“Absolutely beautiful love the quality”

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“The handles were so bent and wouldn’t straighten out at all, I have sent it back but no refund as yet”

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“The bag was delivered quickly and I was surprised but alsoimpressed with the quality for the price I paid for it. I gave it to my daughter in law as a birthday present and she is very happy with it too.”

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“Lovely products & of a high standard. So pleased with my purchases.”

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“Lovely leather product ,beautifully made. I thought it was narrow but fits a bit purse, my glasses and other bits and pieces and still goes nicely over my shoulder and lies flat against my coat”

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Pure Luxuries London is rated 4.9 based on 6,098 reviews