Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,104 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,104 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely great value I have now purchased 3 items and I am very pleased with them all and delivery was fantastic”

Helpful Report

Hi Susan, Thank you for your wonderful review! We're delighted to hear that you're pleased with all three items and found our delivery service fantastic. Your continued support means a lot to us, and we look forward to serving you again in the future! Thanks, Faye

“I was so pleased with the quality I sent for another bag for a gift to a friend.”

Helpful Report

Hello Trish, Thank you so much for your positive feedback! We're thrilled to hear that you loved the quality of our product and decided to share it with a friend. Your support means a lot to us, and we hope your friend enjoys it just as much!

“Ordered one day, delivered the next day - WOW! I was not disappointed when I opened my parcel. The bag is beautifully made from quality red leather. It holds all my essentials comfortably and I don’t pack light! An absolute “steal” at £29 in the sale!!! I look forward to buying more quality products from ‘Pure Luxuries’ in the future. Love my ❤️ new ‘Ruben’ backpack bag!!!”

Pure Luxuries London 5 star review on 28th May 2024

Helpful Report

Dear Eleanor, Thank you so much for your amazing 5-star rating of Pure Luxuries London! We truly appreciate your feedback and support. We're thrilled to hear that you had such a quick and wonderful shopping experience with us. It's great to know that your order was promptly delivered and that you were impressed with the quality of the red leather bag. We always strive to provide products that meet our customers' expectations, and we're glad to hear that we succeeded with your Ruben backpack bag! We're delighted that you find our bag spacious enough to hold all your essentials, even when you don't pack light. And what a fantastic deal you got during the sale at just £29! We're glad you feel it was an absolute "steal". Rest assured, we will continue to maintain the same level of quality and craftsmanship in our products in the future. We can't wait to serve you again for more of your luxury product needs! Thank you once again for your kind words and for choosing Pure Luxuries London. Warm regards, Faye

“The website was easy to use and I used the Express delivery option and the goods arrived quickly. The handbag was a present for my niece and she was pleased with it. The price had been reduced for this particular handbag and although it was well made and of good quality, I would not have paid the usual price for it. I thought the interior was a bit disappointing”

Helpful Report

Dear Jan, Thank you so much for taking the time to give Pure Luxuries London a 4-star rating. We truly appreciate your feedback and are delighted to hear that you had a positive experience shopping with us. We are glad to hear that our website was easy to navigate and that our Express delivery option ensured a prompt arrival of your goods. It's wonderful to know that your niece was pleased with her handbag as well. We understand your comment about the price reduction for the handbag and appreciate your feedback on the interior. We will definitely take your suggestion into consideration as we strive to continuously improve our products. Once again, thank you for choosing Pure Luxuries London and for sharing your experience with us. We hope to serve you again in the future! Best regards, Pure Luxuries London Team

“My first purchase from Pure Luxuries and I am extremely happy with the Crossover Bag I purchased. Beautifully made, elegant and feels very luxurious. Arrived timely and well packed. And the price was great for such an expensive looking bag! Thank you!”

Helpful Report

Dear Patricia, Thank you so much for your amazing 5 star rating of Pure Luxuries London! We are thrilled to hear that your first purchase with us was a success and that you are extremely happy with the Crossover Bag you purchased. We strive to create beautifully made and elegant products, so it's fantastic to know that you found the bag to be luxurious. We're delighted that your order arrived in a timely manner and was well packed to ensure its safe arrival. At Pure Luxuries London, we aim to provide high-quality products at great prices, and we're glad that the price of the bag exceeded your expectations. Once again, thank you for your support and kind words. We truly appreciate your business and hope to serve you again in the future. Best regards, Faye

“Excellent value in the sale. Beautiful leather shoulder bag, very happy with purchase.”

Helpful Report

Dear Vivienne, Thank you so much for your fantastic 5-star rating of Pure Luxuries London! We truly appreciate your support and are thrilled to hear that you had an excellent shopping experience with us. We're delighted that you found our sale to offer excellent value, and we agree that our leather shoulder bag is indeed a beautiful addition to any wardrobe. We're glad to know that you are happy with your purchase! If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future. Best regards, Faye

“Pleased with product / good value. The only problem I had was the metal tab attached to top zip stuck out considerably causing it to rub against me etc. I had to remove it & attach the leather strap. An issue that should be addressed.”

Helpful Report

Hello Alison, Thank you for your feedback, and we're pleased to hear that you're satisfied with the product overall and found it to be good value. We apologize for the inconvenience caused by the metal tab on the top zip. Your feedback is invaluable, and we'll definitely look into addressing this issue to ensure a better customer experience in the future. If you have any further concerns or if there's anything else we can assist you with, please feel free to let us know. Warm regards, Faye

“I love the bag love the look & feel of the bag only problem I have is the magnetic closing keeps popping open I've only used it twice and had to keep the closing side against my body for fear of anything falling out”

Helpful Report

Dear Margaret, Thank you for sharing your experience with us. We're glad to hear that you love the look and feel of the bag, but we're sorry to hear about the issue with the magnetic closure. Your feedback is valuable to us, and we'll make sure to pass it along to our product team for further review and improvement. In the meantime, if you need any assistance or if there's anything else we can do to help, please don't hesitate to reach out. Warm regards, Pure Luxuries Team

“Excellent quality good value delivery very quick”

Helpful Report

Dear Cas, Thank you so much for giving Pure Luxuries London a phenomenal 5-star rating! We are thrilled to hear that you had an amazing experience with us. Once again, thank you for choosing Pure Luxuries London, and we look forward to serving you again in the future! Best regards, Faye

“I cannot tell you how much I love 'Pure Luxuries' leather bags. I now have 5, every time I purchased one I had to have it in another colour because the price was so affordable! The leather is so gorgeous and the colours are for every occasion. I have to draw attention to the speedy delivery. If you are thinking about it please do it, this is not one of those dreadful Far East companies on Facebook I can absolutely vouch for this Company. I do not get paid for this review, I write it purely from my experience. Happy to take photos if anyone requests it.”

Helpful Report

Dear Mal, Thank you so much for your amazing 5-star review of Pure Luxuries London! We are thrilled to hear that you absolutely love our leather bags. It's incredible to know that you now have 5 bags, and we're delighted that our affordable prices have made it even harder to resist adding another color to your collection. We take great pride in the quality of our leather and the wide range of colors we offer. Hearing that our products are suitable for every occasion is music to our ears! We're also pleased to hear that our speedy delivery has met your expectations. Once again, thank you for choosing Pure Luxuries London. We can't wait to serve you in the future and provide you with more exquisite leather bags. Warm regards, Faye

“First time with this company and I'm very pleased with my purchase. Quality of the bag is excellent, it arrived earlier than anticipated and very very well packed, I will use them again.”

Helpful Report

Dear Mrs, Thank you so much for your outstanding 5-star rating of Pure Luxuries London! We are thrilled to hear that you had an excellent experience with our company. We are absolutely delighted that you were pleased with your purchase. We take great pride in ensuring that our products are of the highest quality, and we are pleased to hear that the bag met your expectations. We understand the importance of prompt delivery, and we are glad to hear that your order arrived earlier than anticipated. Our team takes extra care in packaging your items to ensure they arrive in pristine condition, so we are pleased to hear that you found it very well packed. Thank you once again for choosing Pure Luxuries London, and we appreciate your feedback. Kind regards, The Pure Luxuries London Team

“Love my new bag. Quality is great, the size is perfect and lovely colour.”

Helpful Report

Dear Alexandra, Thank you so much for your wonderful 5-star rating of Pure Luxuries London! We are thrilled to hear that you love your new bag. Your kind words about the quality, perfect size, and lovely color truly warm our hearts. We appreciate your support and hope that you continue to enjoy your purchase. Best regards, Faye

“Bought two bags now, both are fabulous. Delivered within a week.”

Helpful Report

Hello Barbara, Thank you for being a loyal customer! We're thrilled to hear that you love both of your bags and that they arrived promptly. Your satisfaction is our priority, and we're delighted to have met your expectations. If you ever need anything else, don't hesitate to reach out. Warm regards, Faye

“Amazing luxury bags at a price normal people can afford.”

Helpful Report

Hi Nicki, Thank you for your fantastic review! We're delighted to hear that you find our bags luxurious yet affordable. Your support means a lot to us. We look forward to continuing to provide you with high-quality products! Warm regards, Faye

“Lovely bag at a great price. Quick delivery and easy to order online”

Helpful Report

Hi Jill, Thank you for your 5 star review, we really appreciate the support. Glad to hear you love the bag, we hope to see you shopping again with us in the future. Warm regards, Faye

“Excellent quality and amazing value in the sale. I liked mine so much that I bought one in a different colour for a friend’s birthday gift.”

Helpful Report

Hi Jo-Anne, Thank you for your wonderful feedback! We're thrilled to hear that you're pleased with the quality and value of your purchase. It's great to know that you liked it so much you bought another for your friend. We appreciate your support and hope to see you again soon! Warm regards, Faye

“Lovely little cross body bag. Gorgeous leather in a classy pale blue”

Helpful Report

Hello Penelope, Thank you for your lovely review! We're so pleased to hear that you love your new cross body bag and its gorgeous pale blue leather. Enjoy using it, and we hope to see you again soon! Thanks, Faye

“Bought a leather back pack on offer..lovely quality and delivered very quickly ..great company i would throughly recommend”

Helpful Report

Thank you for your fantastic review! We're glad to hear that you love the quality of your leather backpack and appreciated the quick delivery. Your recommendation means a lot to us. We look forward to serving you again!

“I bought a lovely handbag for my sister’s birthday and had it personalised with her initials. It was excellent value for money and the leather was high quality. She loved it! I would definitely recommend Pure Luxuries !”

Helpful Report

Hello Heather, Thank you for your wonderful review! We're delighted to hear that your sister loved her personalized handbag and that you were pleased with the quality and value. Your recommendation means a lot to us. We hope to see you again soon at Pure Luxuries! Many thanks, Faye

“Easy website to order - prompt delivery - beautiful bag - super price. Bought fir my niece’s 40th birthday - wish I’d bought it for me. I would have ordered at least 2 in different colours. 🥰”

Helpful Report

Hello Betty, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our website and delivery service. It sounds like your niece is going to love her beautiful bag! Don't worry, there’s always time to treat yourself – we’d love to see you back for more colors. 😊

Pure Luxuries London is rated 4.9 based on 6,104 reviews