Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,125 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,125 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The tote bag I ordered arrived quickly and is beautiful. Its just a shame that it's not lined or has any interior pockets. I am now going to have to find a suitable clutch bag to put keys, phone etc in.”

Helpful Report

Hello Jean. Thank you for your review and I am sorry to hear that you are not completely satisfied with your purchase. It does state on our website that this bag comes unlined. If you would like to return your item please contact our customer service team info@pureluxuries.com and they will be happy to assist you in returning your item for a full refund or exchange. Kind Regards, Rachael

“I bought a mahogany Alice bag. I like the bag but am VERY disappointed with the handles which are brittle. My guess is they will crack quite quickly. The way the bag was packed made the handles creased and crinkled. Shape of bag great but....”

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“The order for handbag and purse was delivered to me within a few days, well wrapped. The price was very fair, the quality of both items is very good quality soft leather. I will return to purchase from this UK company again because they offer well made items. Well done.”

Helpful Report

“I ordered a tan handbag, discounted half price. It arrived very quickly and to be honest it’s nothing special, I’m so glad I didn’t pay full price. I like the size and colour, but it doesn’t say “luxury “. I would have expected a nice brass tag with a logo, and brass studs on the base of the bag. I shall keep it but won’t buy on line again, you annoy beat actually seeing and feeling an item!”

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“The briefcase is wonderful, it would get 5 stars but the delivery was very poor. I had paid extra for ' next day,tracked delivery ' but this 50th birthday present arrived 8 days late.”

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“Very nice handbags good quality good prices. Leather. Can't say nothing else.”

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“I'm really pleased with the bag but the strong smell of leather is so overpowering that I'm unable to use it unfortunately as an overnight bag which is what I had bought it for.”

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“Purse is lovely. Design of the bag great but smells very strong and even though it is listed as buffalo hide, did not expect it to smell so gamey and strong.”

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“The bag is on. That's all, not great, not awful just ok. It was reduced to £38 from £100. I definitely wouldn't have paid that for it. I prefer smooth leather, not grainy. It's ok for work.”

Helpful Report

Hi, Thanks for your review and feedback. Please can you contact us on info@pureluxuries.com with your order details so we can look into which product you purchased - then we can have a look at the leather for you. Many thanks,

“The product itself was of good quality but the personalisation left a lost to be desired. It offered 4 letters but because the name had a double Z in it they were unable to accommodate. Also it was very small and on the top of the washbag as appose to the front.”

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“Was happy with my purchase. It was packaged well without a lot of unnecessary cardboard, paper etc. I also like the fact that Pure Luxuries using Royal Mail for their deliveries.”

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“Very happy with my handbag. Yes very much would recommend you.”

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“I bought a Rivellino' Conker Brown Leather Holdall.It was advertised with white lining but came with red lining.I released Pure Luxuries don't have a customer service phone number just a email.I must say they do response very quickly to emails.I did return the bag with red lining as it look very cheap. After i informed them it is not advised on the website they add it. The bag is very nice and i got one with white lining.Have not use it yet as is a present.I will just give 3 star's as pictures are misleading other wise good service.”

Helpful Report

“I ordered a purse from the company. I really like the purse, but it has a mark on it. I didn’t think that I had ordered a damaged item or a second, but it was clearly marked. I’ve kept it anyway, as I like the style of the purse.”

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“Ordered a couple of leather ladies backpacks, the quality is excellent & the service was exceptional, will definitely being using again. Thank you”

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“Nice item, good quality and very quick service I’ve not rated higher as items listed as discounted price in sale - but I thought although the items were of good quality and service good the normal price was over inflated . I would not have purchased for normal price”

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“It doesn't have enough space eventhough looks it has. On picture it looks more glossier then original.”

Helpful Report

Good morning, Thank you for leaving a review. Our products are measured and measurements are provided on our website. If you are not satisfied with our products, we offer a FREE returns service, available up to 14 days after delivery. If you would like more information on how to return your item, please email info@pureluxuries.com :)

“Bag became wet. Colour bled onto clothing. Cardboard looking leather.”

Helpful Report

Hello Mrs Glover and thank you for your review. I am very sorry to hear there has been an issue with your bag. This should certainly not be the case, and we would ask that you contact our team at info@pureluxuries.com so that we may resolve the issue as quickly as possible. Kind regards Pure Luxuries Customer Care

“Colour a little different to our expectations. Service as stated on website.”

Helpful Report

Hello and thank you for your review. We are sorry to hear the colour of your product differed from your expectations. If the purchase was a leather product, the tanning process does sometimes result in some variations of colour and tone. We try to ensure the photographs on our site represent the colours of our products as accurately as possible. If, however, you are not happy with the colour, you can of course return the item for free. Please contact info@pureluxuries.com for more information. Kind regards Pure Luxuries Customer Care

“Haven’t recived confirmation on when my Iterm is begin delivered please can some one sort this thank you”

Pure Luxuries London 3 star review on 4th January 2018

Helpful Report

Pure Luxuries London is rated 4.9 based on 6,125 reviews