Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,118 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,118 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was good and bag as described But dose not feel the best quality”

Helpful Report

Hi A, thank you for your review. We're pleased to hear that you were satisfied with the delivery and that the bag matched its description. However, we’re sorry to hear that the quality didn’t meet your expectations. Your feedback is invaluable to us, and we’ll be sure to take it into consideration as we strive to improve our offerings. If there’s anything more we can assist you with, please don’t hesitate to reach out! 😊 - Thanks, Faye

“I placed my order for a bag but made a mistake and Dan at customer services was so quick to respond and sorted out my issue for me, even though it was gone 5pm. The bag arrived just a few days later so very quick delivery. The bag was perfect - a great price and just as advertised. It was so well packaged too and there was even a returns bag included (not needed I hasten to add). I have used this company twice now and both times the bag has been perfect, customer service one of the best I have experienced, and so would not hesitate to use again in the future next time I need a new bag.”

Helpful Report

Thank you so much for your wonderful review, Moira! We're delighted to hear that Dan could assist you promptly and that your bag arrived just a few days later. It's fantastic to know that you found it perfect and well-packaged! Your praise for our customer service means a lot to us, and we can't wait to welcome you back for your next luxurious purchase. Thanks for being such a loyal customer! 😊 - Thanks, Faye

“Lovely quality leather bag which I can't wait to use”

Helpful Report

Thank you so much, Ann! We're thrilled to hear that you love the quality of your new leather bag! We can't wait for you to start using it and enjoy all the luxurious moments it brings. Your support means the world to us! Looking forward to seeing you again! 😊 - Thanks, Faye

“A beautiful bag and lovely leather , the cross over feature makes it very convenient for me and I love the chili red colour”

Helpful Report

Thank you so much, June! We're thrilled to hear that you’re loving your beautiful bag and the lovely leather! The chili red color is definitely a standout, and we’re glad the cross over feature adds to its convenience for you. Your kind words truly make our day! We can’t wait to see you again for more luxurious finds! 😊 - Thanks, Faye

“Great item, great quality and fast delivery. My wife was really happy with the bag and more so that I had picked it. Thanks”

Helpful Report

Thank you so much, Paul! We’re absolutely delighted to hear that your wife loved the bag and that you were able to pick such a fantastic gift for her. It’s wonderful to know you appreciated the quality and our speedy delivery. Your kind words truly mean a lot to us! We look forward to serving you again soon! 😊 - Thanks, Faye

“Excellent quality and value for money, highly recommend”

Helpful Report

Thank you so much, Kim! We’re delighted to hear that you found our products to be of excellent quality and a great value for money. Your recommendation means a lot to us! We look forward to welcoming you back for more luxurious finds in the future! 😊 - Thanks, Faye

“Very pleased with the products I purchased for a present for my wife after seeing advertised on Facebook. Amazing quality and super quick delivery”

Helpful Report

Thank you so much, Angus! We’re thrilled to hear that you were pleased with the products you chose for your wife. It’s fantastic to know you found the quality to be amazing and that delivery was super quick. Your support means a lot to us, and we can’t wait to welcome you back for more lovely treasures! 😊 - Thanks, Faye

“Easy to order. Clear information re order. Delivered quickly despite time of year. Very good quality product. Value for money. Love it.”

Helpful Report

Thank you so much, H! We’re thrilled to hear that you found the ordering process easy and the delivery prompt, especially during this busy time of year. It’s wonderful to know you’re pleased with the quality and value of our product. Your satisfaction means the world to us! We can't wait to have you shop with us again! 😊 - Thanks, Faye

“Nice bag, delivered on time. However the delivery was poor. The bag was pressed flat into a plastic bag, and pushed through our letter box. I wasn't expecting that. It wasn't damaged but I was less than impressed by the squashed flat bag which I was giving to my wife as a gift. Won't be using this firm again.”

Helpful Report

“Hi, gave my wife her handbag for Christmas, have to say its excellent, she loves it, outstanding quality, thank you. Regards Chris Varnam”

Helpful Report

“Beautiful bag and a lovely free gift.”

Helpful Report

“Excellent how always! High quality and style. I have several backpacks and bags in different colors and they are all beautiful!”

Helpful Report

“Very prompt delivery and bag was exactly as shown on Facebook”

Helpful Report

Thank you so much, Anne! We’re so glad to hear that your bag arrived promptly and matched your expectations from our Facebook showcase. Your satisfaction is our top priority, and we truly appreciate your kind words. We look forward to seeing you again for more wonderful selections! 😊 - Thanks, Faye

“Bought a blue naomi cross bag for a gift. It's absolutely beautiful, soft, elegant and I'm in love with it. Service brilliant and would definitely buy from you again.”

Helpful Report

Thank you so much, Lorraine! We’re absolutely delighted to hear that you find the blue Naomi cross bag so beautiful and elegant. It’s wonderful to know that you're in love with it! We truly appreciate your kind words about our service and look forward to welcoming you back for more luxurious finds in the future! 😊 - Thanks, Faye

“GREAT QUALITY AND QUICK DELIVERY”

Helpful Report

Thank you so much, Marion! We’re delighted to hear that you’re pleased with the quality of our products and that your order arrived quickly. Your support and feedback truly brighten our day! We look forward to serving you again in the future! 😊 - Thanks, Faye

“Great well made bags I love these bags I have bought several for gifts at a great price and excellent quality bags.”

Helpful Report

Thank you so much, Anne! We're thrilled to hear that you love our bags and have found them to be such great quality at a fantastic price. Your choices for gifts mean a lot to us, and we appreciate your support. We can’t wait to see what you pick out next! 😊 - Thanks, Faye

“This is my third purchase from Pure Luxuries and I’m so happy with all of my new items a large bag ,then I ordered purse and then I purchased a crossbody bag ,I will keep looking as the leather quality is brilliant and all my items look really good Well done to you”

Helpful Report

Thank you so much, Susan! We’re absolutely thrilled to hear that you’re happy with all your new items and have been returning to us. Your appreciation for the leather quality and how good everything looks means a lot to us. We can’t wait to see what you choose next! 😊 - Thanks, Faye

“Lovely little bag. Big enough for all my needs but lightweight and stylish.”

Helpful Report

Thank you so much, Susan! We’re delighted to hear that you love your new bag and find it both lightweight and stylish while meeting all your needs. Your satisfaction means the world to us, and we truly appreciate your kind feedback. We look forward to serving you again soon! 😊 - Thanks, Faye

“Amazing value and such good quality. I was delighted with my handbag and it arrived extremely quickly.”

Helpful Report

Thank you so much, Ann! We’re delighted to hear that you found amazing value in your handbag and that it arrived so quickly. Your satisfaction is our priority, and we truly appreciate your kind feedback. We look forward to serving you again in the future! 😊 - Thanks, Faye

“Love my new bag arrived on time very pleased thankyou”

Helpful Report

Thank you so much, Diane! We’re thrilled to hear that your new bag arrived on time and that you’re so pleased with it. Your satisfaction is our top priority, and we’re grateful for your kind words. We look forward to welcoming you back soon! 😊 - Thanks, Faye

Pure Luxuries London is rated 4.9 based on 6,118 reviews