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Pure Luxuries London Reviews

4.9 Rating 6,125 Reviews
100 %
of reviewers recommend Pure Luxuries London
4.9
Based on 6,125 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy

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Pure Luxuries London 5 star review on 24th December 2024
Iryna
Pure Luxuries London 5 star review on 6th November 2024
Catherine M
Pure Luxuries London 5 star review on 7th October 2024
Veronica M
Pure Luxuries London 5 star review on 19th August 2024
Cathy
Pure Luxuries London 5 star review on 29th July 2024
Gillian Y
Pure Luxuries London 5 star review on 15th July 2024
Pauline
Pure Luxuries London 5 star review on 3rd June 2024
Julie A
7
Anonymous
Anonymous  // 01/01/2019
I ordered a gents wallet, unfortunately upon receipt it was discovered that you could NOT put £20 notes into it as the wallet would not close. This was a shame as it seemed like a decent product. I am a little bemused as to why it was being sold as a wallet, however. The Wallet is now on its way back for a refund and I am hoping their returns service will be professional and efficient.
Helpful Report
Good morning, Thank you for your feedback and review, I'm sorry to hear that you're not pleased with your wallet. Wallets are sometimes designed with a smaller size to reduce pocket bulk and slim the design, and as such not all wallets will be able to accommodate all note sizes. We do endeavour to provide as much information as possible in order to assist in your selection, including a full description of what the wallet can hold and a list of all the features on the product page, as well as the wallet's dimensions. If you'd like to return the wallet to us at no cost to yourself using the pre-paid returns label and obtaining a free proof of postage, we'll be happy to replace the wallet for a different design upon receipt and inspection. In the meantime, if there is anything else we can do you can email our customer care team on info@pureluxuries.com who will be more than happy to help. Warm regards, Pure Luxuries London Ltd.
delevery not by first class next day as promised but by Yodel a week latet. Nevertheless delivery was OK in the end.
Helpful Report
Good morning, Thank you for your review and feedback, I'm very sorry to hear about your delayed delivery. We do upgrade some of our Free Delivery orders to Yodel's home delivery service at no extra cost, as we have found this to be a very reliable and efficient service. I've raised this rare issue with our Yodel manager, and if there is anything I can do please ask as I'll be happy to help. Warm regards, Pure Luxuries Ltd.
Ordered a coin purse for my husband, it arrived next day, very impressed, the leather inner divider was more like stiff paper rather than the fine leather stated which was disappointing, if my dog hadn't bit the parcel and punctured the box that the purse came in then I would have returned it.
Helpful Report
I could recommend if you delivered to Dubai
Helpful Report
Good afternoon, Thank you for your review and feedback. We are working on continually expanding the list of countries we can deliver to, and actually added over forty countries to our selectable destinations in the past six weeks. I'm very sorry that Dubai isn't currently a delivery option, but we are working towards offering delivery worldwide. If there is anything we can do, please feel free to email us at info@pureluxuries.com Warm regards, Pure Luxuries Ltd
They let me buy the item then didn't have it in stock - need to make sure the website ties in with the stock count. Other than that disappointment, all was fine, dealt with and refunded me promptly.
Helpful Report
Pure Luxuries London is rated 4.9 based on 6,125 reviews