Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,078 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,078 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with my new bags, exactly what I was looking for and speedy delivery 😊”

Helpful Report

Hi Gloria, Thank you so much for your lovely review! We're delighted to hear that you are very happy with your new bags and our speedy delivery. Enjoy your new purchases! 😊 Best regards, Faye

“Excellent quality soft leather, fast delivery service. Buying again second choice really happy.”

Helpful Report

Thank you for your wonderful review! We're thrilled to hear you loved the quality of our leather and our fast delivery service. We look forward to serving you again soon!

“Purchased a beautiful leather tote bag in a pomegranate colour, wonderfully made, looks very expensive, an amazing price. Arrived quickly. will certainly be buying again, thank you.”

Helpful Report

Dear Maggie, Thank you so much for taking the time to rate Pure Luxuries London with five stars! We greatly appreciate your wonderful feedback and are thrilled to hear that you are satisfied with your purchase of the beautiful leather tote bag in a stunning pomegranate color. We take great pride in the craftsmanship of our products, ensuring that each piece is made to perfection. It's fantastic to know that you feel the bag looks very expensive, and we are delighted that you found it to be an amazing price. We also understand the importance of prompt delivery, and we're glad that your order arrived quickly. Your satisfaction is our top priority, and it's our pleasure to provide you with a seamless shopping experience. Once again, thank you for your kind words and for choosing Pure Luxuries London. We look forward to serving you again in the future! Best regards, Faye

“Have just bought two bags - really beautiful quality, great price and swift delivery. Highly recommend!”

Helpful Report

Dear Ann, Thank you for taking the time to give Pure Luxuries London a wonderful 5-star rating. We truly appreciate your kind words and support. We are thrilled to hear that you have just purchased two bags from us and that you are pleased with the quality, price, and fast delivery. Your satisfaction is our top priority, and we are delighted that we could meet your expectations. Once again, we would like to express our gratitude for your recommendation. It means a lot to us. If you have any further feedback or need assistance in the future, please do not hesitate to reach out. Thank you for choosing Pure Luxuries London! Best regards, Faye

“Just received my Freer Tote bag today and its lovely. Really soft leather, lightweight and comfortable over the shoulder. Just a nice neat size. The wide flat straps sit well on the shoulder without any discomfort at all. Absolutely delighted with my purchase, excellent price too. Looks posh and expensive. Definitely buy from Pure Luxuries again !!”

Helpful Report

Dear Claire, Thank you so much for your rave 5-star review of Pure Luxuries London! We greatly appreciate your feedback and are thrilled to hear that you are loving your new Freer Tote bag. We agree, the soft leather, lightweight feel, and comfortable over-the-shoulder fit make it a perfect choice. We are delighted that you find the size just right and that the wide flat straps offer maximum comfort without any discomfort. It is our goal to provide high-quality products at an excellent price, and we are elated that you find your purchase to be posh and expensive looking. Your satisfaction and positive experience mean the world to us. We would be more than happy to serve you again in the future! Once again, thank you for choosing Pure Luxuries London. We truly value your support. Warm regards, Faye

“Have know got quite a collection of the super handbags. Great prices and styles. They have always arrived on time and customer service has been a pleasure to work with. Would definitely recommend.”

Helpful Report

Dear May, Thank you so much for your amazing 5-star rating of Pure Luxuries London! We are thrilled to hear that you have been enjoying our handbags and that you have now built quite a collection. We take pride in offering great prices and a variety of styles to suit our customers' preferences. We are also delighted to hear that your orders have consistently arrived on time, and we appreciate your kind words about our customer service team. Providing a seamless and enjoyable shopping experience is always our top priority. Once again, thank you for recommending Pure Luxuries London. We truly value your support and look forward to serving you with more exceptional products in the future. Best regards, Faye

“I bought a chestnut coloured backpack and it is beautiful. Leather just smells divine. The colour is a rich red/ brown and the size is perfect, plenty of space for my rubbish without being huge and unwieldy. Delivery was quick with good communication from seller. Will definitely be buying from them again!”

Helpful Report

Dear Katrina, Thank you so much for taking the time to rate Pure Luxuries London with five stars! We appreciate your kind words and are thrilled to hear that you are satisfied with your recent purchase. It sounds like you made an excellent choice with the chestnut coloured backpack. We agree, the smell of the leather is truly divine, and the rich red/brown colour is simply beautiful. We're glad to hear that the size of the backpack is perfect for your needs, offering plenty of space without being unwieldy. We're also delighted that our delivery service met your expectations. We strive to provide quick and efficient delivery, while keeping you informed every step of the way. Thank you for choosing Pure Luxuries London, and we look forward to serving you again in the future! Best regards, Faye

“Gave as birthday present and was delighted”

Helpful Report

Dear Bob, Thank you so much for your incredible 5-star rating of Pure Luxuries London! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We're delighted that you gave our products as a birthday present and that it brought joy to the recipient. It warms our hearts to know that our items can make such special moments even more memorable. Once again, thank you for your kind words and for choosing Pure Luxuries London. We look forward to serving you again in the future. Best regards, Faye

“Perfect bag, at a very reasonable price, to complement my dress for my son’s wedding. Swift service and refund on the bag I had ordered for choice.”

Helpful Report

Hi Helen, Thank you for your kind words! We're delighted that the bag complemented your dress for your son's wedding perfectly. It's great to hear that you found our prices reasonable and our service swift. We appreciate your understanding regarding the refund and are glad we could provide a satisfactory experience. Congratulations on your son's wedding! Thanks, Faye

“Excellent service and outstanding quality product will be using you again and recommending you to friends and family.”

Helpful Report

Dear Chris, Thank you so much for your outstanding 5-star rating of Pure Luxuries London! We are truly grateful for your support and patronage. We are incredibly pleased to hear that you had a wonderful experience with us, and that our service and the quality of our products exceeded your expectations. We take great pride in delivering excellent service and ensuring that our customers are satisfied with their purchases. Your kind words mean a lot to us and we appreciate you taking the time to share your thoughts. It is fantastic to know that you plan on using our services again in the future and that you will be recommending us to your friends and family. Once again, thank you for your glowing review! We look forward to serving you again and delighting you with our exceptional products and service. Warm regards, Faye

“This was my 1st purchase from Pure Luxuries. The bag was purchased for a Birthday present. Lovely leather bag was very pleased with the bag. Quick delivery and well packaged. Will purchase more items in future.”

Helpful Report

Dear Melissa, Thank you so much for your wonderful 5-star rating! We are thrilled to hear that your first purchase from Pure Luxuries London was such a success. It's fantastic to know that the leather bag exceeded your expectations and made for a lovely birthday present. We take immense pride in delivering quick and well-packaged items to our valued customers, and we are delighted to hear that you appreciated our efforts. We can't wait to serve you again in the future and assist you with more exceptional purchases! Best regards, The Pure Luxuries London Team

“Excellent quality great delivery have ordered three bags now and more than delighted with all and have recommended to many friends. Highly recommend company and products.”

Helpful Report

Thank you so much for your wonderful feedback! We're thrilled to hear that you're delighted with your purchases and our delivery service. It's fantastic to know that you've recommended us to your friends as well. We truly appreciate your support and look forward to serving you again soon!

“I have now purchased 4 handbags. Love them all. Great P products and great company. Very happy customer.”

Helpful Report

Dear Mrs L Thank you so much for your fantastic 5-star rating of Pure Luxuries London. We sincerely appreciate your support and are thrilled to hear that you love our handbags. Your continued trust in our products and company means the world to us. We understand that choosing the right handbag can be a personal journey, and we are delighted to have played a part in providing you with four exceptional handbags that you adore. Your satisfaction is our utmost priority, and we are thrilled to have a very happy customer like yourself. At Pure Luxuries London, we strive to deliver only the finest products, handcrafted with utmost precision and attention to detail. Knowing that you appreciate the quality of our products reassures us that we are on the right track. Once again, thank you for choosing Pure Luxuries London, and we look forward to serving you in the future. If you have any further questions or need any assistance, please do not hesitate to reach out to us. Warm regards, Faye Pure Luxuries London Customer Support Team

“Good service, packaged well. I’ve purchased other leather bags online which were cheaper and lined, with pockets, none of which this had (I was aware of this) but the colour drew me in. As it turned out it is more grey than the pale blue which it looked on screen. However it’s a roomy, stylish tote bag and I’m sure will get lots of use. (I’ve mistakenly given 2 ratings which I’m unable to delete just above the space for photos)”

Helpful Report

Dear Heather, Thank you so much for your 4-star rating of Pure Luxuries London! We really appreciate your feedback and are thrilled to hear that you found our service to be good and the packaging to be well done. We apologize if the bag did not exactly meet your expectations in terms of the color and the absence of lining and pockets. However, we're delighted to know that you still find it to be a roomy and stylish tote bag that will serve its purpose well. We sincerely apologize for any inconvenience caused by the mistakenly given ratings, and please rest assured that they will not affect our overall assessment. If there's anything else we can do to assist you, please don't hesitate to reach out. Thank you again for your purchase and your valuable feedback! Best regards, Faye

“Lovely bag. Beautiful colour. Delivered on time. Many thanks.”

Helpful Report

Dear Marie, Thank you so much for your wonderful 5-star rating of Pure Luxuries London! We truly appreciate your kind feedback and support. We are overjoyed to hear that you find our bag lovely and its color beautiful. Delivering on time is one of our top priorities, and we're glad to know that it met your expectations. Your satisfaction is our utmost reward. Once again, many thanks for choosing Pure Luxuries London. We truly value your patronage, and we look forward to serving you with more exquisite products in the future. Warm regards, Faye

“Really good value and nice real leather . Maybe the description could have been better , like did it have any inside zips / pockets and is the bag unlined”

Helpful Report

Dear Jo, Thank you for taking the time to rate Pure Luxuries London with 4 stars. We greatly appreciate your feedback! We are delighted to hear that you found our products to be of really good value, and that you liked the quality of the real leather used. Your input regarding the description is valuable to us, and we will certainly take it into consideration for future improvements. To answer your question, this particular bag does feature inside zips and pockets. However, we apologize for not providing information regarding the lining status. Should you have any further inquiries or require additional details, please don't hesitate to reach out to our customer service team. We are here to assist you. Thank you once again for choosing Pure Luxuries London. We hope to serve you again soon! Best regards, Faye

“The bag was just what I was looking for ,the leather is beautiful and bag is not heavy like some bags are so I will be back again many thanks pauline”

Helpful Report

Thank you, Pauline! We're delighted to hear that you love the bag and its lightweight design. We look forward to seeing you again soon. Many thanks for your kind words and support! 😊

“Really pleased with purchases and would recommend to anyone Many thanks for easy transaction.”

Helpful Report

Dear Marilyn, Thank you so much for your fantastic 5-star rating of Pure Luxuries London! We truly appreciate your kind words. We're delighted to hear that you were really pleased with your purchases and would recommend us to anyone. Your satisfaction and recommendation mean the world to us. Once again, many thanks for your easy transaction and for choosing Pure Luxuries London. We look forward to serving you again in the future! Best wishes, Faye

“Ordered a grey bag on the Friday and received it on the following Wednesday. Beautiful quality and very pleased with the leather quality. Will definitely buy from them again xx”

Helpful Report

Dear Margaret,Thank you so much for your wonderful 5-star rating of Pure Luxuries London! We truly appreciate your support and your kind words about our products. We are delighted to hear that you ordered a grey bag and received it promptly within a few days. It is fantastic to know that you are pleased with the beautiful quality of the bag and especially the leather. Our team takes pride in crafting items that are not only stylish but also made to last. We are thrilled that you enjoyed your shopping experience with us, and we are honored that you would consider purchasing from us again. Should you need any assistance or have any questions in the future, please don't hesitate to reach out. Thank you once again for your remarkable review, Margaret! We look forward to serving you again soon. Best regards, Faye

“The bags are fantastic, however I was very disappointed in the earrings I purchased. The clasp mechanism makes them impossible to anchor in my ears. Unable to wear them. But leather goods are amazing”

Helpful Report

Hello Kathleen, Thank you for your feedback! We're glad to hear you love our bags, but we're sorry to hear about the issue with the earrings. We want you to be completely satisfied with your purchase. Please reach out to our customer service team, and we'll be happy to assist you with a return or exchange. Your support is important to us, and we appreciate your understanding.

Pure Luxuries London is rated 4.9 based on 6,078 reviews