Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,109 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,109 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

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“Beautiful colours, nice leather, not exactly what I needed but return was simple and refund was quick, will use again.”

Helpful Report

Hi Jennifer, Thank you for your review, we appreciate your honest feedback. We are happy to hear that the refund was quick and simple. Always good to hear you will come back, and we hope you can find something that is more suited to you. Thanks, Faye

“Great service, fantastic products and even better if you find something you love in the sale.”

Helpful Report

Thank you for your fantastic review! We're thrilled to hear you enjoyed our service and products. It's always a bonus to find something you love in the sale! If you ever need any assistance or have more feedback to share, feel free to reach out.

“Excellent customer service. Products are amazing”

Helpful Report

Thank you for your kind words! We're delighted to hear that you had an excellent experience with our customer service and that you love our products. Your satisfaction is our top priority, and your feedback is greatly appreciated. If you ever need anything else, we're here to help! Thanks, Faye

“As always 1st class service with 1st class leather products & 1st class delivery. Would always recommend to family & friends. But a bit disappointing you no longer offer personalisation. Thank you.”

Helpful Report

Dear Carole, Thank you so much for your incredible 5-star rating of Pure Luxuries London! We truly appreciate your support and the time you took to leave us this wonderful review. As always, we are thrilled to provide you with our 1st class service, alongside our exquisite leather products and unbeatable delivery. Your recommendation to your loved ones means the world to us! We deeply apologize for any disappointment caused by our decision to no longer offer personalisation. We understand how special and unique that feature was, and we are continuously working to enhance our range of offerings. Once again, thank you for your kind words and for being an incredible advocate for our brand. We look forward to serving you and your family again in the future! Warm regards, Faye

“Very happy with bag, longer strap is useful”

Helpful Report

Hi Catherine, Thank you for your feedback! We're glad to hear that you're happy with the bag and find the longer strap useful. Enjoy using it! Best regards, Faye

“Wonderful product and fabulous price. Great web page to navigate and speedy delivery. All pluses and no negatives.”

Helpful Report

Hi Lorraine, Thank you for your fantastic review! We're thrilled to hear that you found our product wonderful and our prices fabulous. It's great to know you had a positive experience with our website and delivery service. Best regards, Faye

“I have now bought a number of bags from this company. I’ve been delighted with them all. Beautiful quality, reasonable prices and quick delivery. I intend to make another purchase soon.”

Helpful Report

Dear June, Thank you so much for your incredible 5-star rating of Pure Luxuries London! We truly appreciate your kind words and support. We are absolutely thrilled to hear that you have purchased a number of bags from our company and have been consistently delighted with each one. It brings us great joy to know that our products have met your expectations in terms of beautiful quality and reasonable prices. Additionally, our team takes pride in ensuring speedy deliveries, so we're glad to hear that you've had a positive experience in that regard as well. Your loyalty means the world to us, and we are honored to have you as a valued customer. If there is anything else we can assist you with, please don't hesitate to reach out. We can't wait to serve you again soon! Best regards, Faye

“Easy to order, great site to navigate. Item as described, delivered within 48 hours, packaged well. I'm over the moon with my men's hoddle bag, it's stylish, the stitching is first class. I don't normally write reviews, but as lm so impressed with Pure Luxuries I had to give them the credit as it's well deserved.”

Helpful Report

Dear Tim, Thank you so much for taking the time to give Pure Luxuries London a 5-star rating! We truly appreciate your kind words and are delighted to hear that you had a positive experience with us. We're thrilled to know that you found our website easy to navigate and that your order arrived swiftly within 48 hours. We take great care in packaging our products to ensure they reach our customers in perfect condition, so it's wonderful to hear that you were satisfied with the packaging. We're even more thrilled that you're over the moon with your men's Hoddle bag! We strive to offer stylish and high-quality products, so it's fantastic to hear that the bag met your expectations. The first-class stitching is indeed one of the details we focus on to provide the best craftsmanship possible. Thank you again for sharing your experience, Tim. Your review means a lot to us, and we're so glad that we could meet and even exceed your expectations. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We're always here to help. Warm regards, Faye Pure Luxuries London

“Bag arrived and it’s beautiful, quick delivery and the smell of the leather was a just lovely while opening the package.”

Helpful Report

Hi Sharon, Thank you so much for your lovely review! We're delighted to hear that you love the bag and appreciated the quick delivery. The smell of fresh leather is indeed wonderful. Enjoy your new bag! Best regards, Faye

“Good fast delivery and excellent value. I’ve bought a couple of handbags from Pure Luxuries and I would buy again. Quality is really great.”

Helpful Report

Hi Lette, Thank you for your wonderful feedback! We're delighted to hear that you’re happy with the fast delivery and the quality of our handbags. We appreciate your continued support and look forward to serving you again. Best regards, Faye

“Love the crossover bag, delivered very quickly x”

Helpful Report

Hi Vi, Thank you so much for your kind words! We're thrilled to hear that you love the crossover bag and that it arrived quickly. Enjoy using it! Best wishes, Faye

“Great bags High quality Great customer service”

Helpful Report

Dear Fran, Thank you so much for your 5-star rating of Pure Luxuries London! We appreciate your feedback and are thrilled to hear that you had such a positive experience with us. "Great bags, high quality, great customer service" - we couldn't have said it better ourselves! It's always a pleasure to provide our customers with top-notch products and exceptional service. Your kind words mean a lot to us and serve as a great encouragement to continue delivering the best possible experience. Warm regards, Faye

“Recently bought a handbag for my mother. She can't stop commenting on the material and style ,she's just over the moon .Thank you very much ,l m definitely coming back for more..Siyabonga!!”

Helpful Report

Thank you so much, Leroy, for your fantastic 5-star rating of Pure Luxuries London! We truly appreciate your feedback. We're delighted to hear that your mother is absolutely thrilled with her new handbag, and that she can't stop raving about the material and style. That's fantastic to hear! We're glad we could bring such joy to her. Thank you very much for your kind words, and we look forward to welcoming you back for more personalised luxury pieces in the future.

“I recently wrote a review and mentioned the cherry backpack and how pleased l was with it. I have since ordered the backpack in navy plus another bag as well. 3 people on my recommendation have now purchased the backpack. Amazing value, gorgeous bags, lovely quality, highly recommended. I must have a dozen bags now from Pure Luxuries.”

Helpful Report

Dear Marjie, Thank you so much for your fantastic 5-star rating of Pure Luxuries London! We truly appreciate your support and are thrilled to hear about your positive experience with our cherry backpack. We're delighted that you were pleased enough to order the backpack in navy, as well as another bag. It's incredibly rewarding to know that your recommendation has resulted in three more people purchasing the backpack – that's incredible! We couldn't be happier to hear that you find our bags to be amazing value, gorgeous, and of lovely quality. Your kind words and loyal patronage mean the world to us. Thank you for choosing Pure Luxuries London and for being a valued customer throughout your bag collection journey. We are honored to have provided you with twelve bags so far. Please do not hesitate to reach out if you have any further inquiries or if there is anything else we can assist you with. We look forward to serving you again in the future! Warm regards, Faye Pure Luxuries London

“I have purchased three bags now from Pure Luxuries,and I won’t be buying any from anywhere else from now on. The quality is the best I’ve found in many years, such a good choice too which is why I ended up ordering two at the same time(couldn’t decide which to have lol). Absolutely amazing quality which I know will last.”

Helpful Report

Dear Nicola, Thank you so much for your glowing 5-star review of Pure Luxuries London! We truly appreciate your kind words and are thrilled to hear that you had such a positive shopping experience with us. It is wonderful to know that you have purchased three bags from Pure Luxuries London and have found our quality to be the best in many years. We take great pride in offering a wide selection of choices, and we understand how difficult it can be to decide on just one! We're glad that you were so satisfied with our products that you ended up ordering two at the same time. Rest assured that our commitment to providing amazing quality pieces remains unwavering, ensuring that our products will last for years to come. We are truly grateful for your loyalty and look forward to serving you again in the future. Thank you once again for your support and for choosing Pure Luxuries London as your go-to destination for bags. Warm regards, Faye

“Nice colour . Useful sized bag . Thankyou .”

Helpful Report

Dear Esther, Thank you so much for your fantastic 5-star rating of Pure Luxuries London! We truly appreciate your support and are thrilled that you enjoyed your experience with us. We're glad you loved the nice color and found the bag to be of a useful size. Your satisfaction means a lot to us, and we're delighted that we could meet your expectations. Thank you and take care! Best regards, Faye

“Beautiful chestnut cross body bag lovely leather and style will definitely buy more in different colours”

Helpful Report

Thank you, Mary! We're delighted to hear that you love your chestnut cross body bag. We appreciate your support and look forward to serving you again with more colours

“Excellent value leather bag, delivered free and received promptly. Will definitely check this company out again before looking anywhere else.”

Helpful Report

Hi Jackie, Thank you for your fantastic review! We're delighted to hear that you're happy with the value and quality of your leather bag, as well as our prompt, free delivery. We look forward to serving you again in the future and appreciate your loyalty. Thanks for choosing us! Best regards, Faye

“I ordered my bag to go on holiday and it’s absolutely brilliant it has plenty of zips to keep things separated and the feel of the leather is lovely it’s just right not to soft so it doesn’t hold its shape and not to hard so it can’t be bent it’s just right i love it and would buy more maybe in different colours”

Helpful Report

Hi Paula, Thank you so much for your wonderful review! We're thrilled to hear that you love your bag and that it met your expectations for your holiday. It's great to know that the design, with plenty of zips, and the feel of the leather, struck the perfect balance for you. We appreciate your feedback and look forward to providing you with more options in different colors. Enjoy your travels! Best, Faye

“Plenty of choice, chosen bag as described & well made. Delivery & updates were great!”

Helpful Report

Dear Mrs. L Edwards, Thank you for your positive feedback! We're delighted you found plenty of choice and that your chosen bag was as described and well-made. We're also glad to hear you had a great experience with our delivery and updates. Best regards, Pure Luxuries London

Pure Luxuries London is rated 4.9 based on 6,109 reviews