Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,125 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,125 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery. Well packaged. Product exceptional value for money. Bought as a present and very well received”

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“Ordering easy ,delivered next day. Very high quality product .Recipient very pleased with present.”

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“Quick delivery. Good quality handbag for a good price”

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“The quality of the product,and standard delivery 48 hrs”

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“very prompt delivery. Gorgeous bag !”

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“Very good quality and beautiful leather bag. Really pleased with it and would highly recommend. Delivery was very quick too.”

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“Very quick delivery and lovely purse. Soft leather with embossed initials. Good website”

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“The purchase was exactly what I needed, and at such a good price! Excellent service and purchase!”

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“I had to contact them after I had ordered the handbag as had to go away at short notice and had ordered it by standard delivery and I was concerned that the handbag was going to arrive after we had left, but after contacting Pure Luxuries they sent it 24 hour delivery free of charge ... Superb service, there are very few companies that would do that! Highly recommended!”

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“Excellent company, would definitely recommend. I ordered two bags instead of one by mistake and they immediately refunded the money for the over order of one bag and the other arrived the next day. Lovely quality handbag for a fair price- very pleased!”

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“Excellent quality product with quick delivery. Definitely 5 star!”

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“The wallet I purchased was very well made & I'm very happy with it plus the fact it was delivered the next day Great Service”

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“I bought this handbag for my niece, and I know she will absolutely love it. It is very good quality and I cannot wait to give it to her.”

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“Lovely present for my husband; he was delighted with the wallet and commented on the quality and craftsmanship.”

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“Unfortunately I was sent the wrong item, I tried to make contact via email to rectify but didn't receive a reply and therefore had to return the item. I have to say though that the speed of delivery was excellent and also the swift refund onto my PayPal account was very efficient. Just a shame that the wrong item was sent.”

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Good morning Mrs Gaye, Thank you for your feedback; I'm really sorry to hear you have experienced issues with your order. I've just checked our email records and it appears we replied to your email on the 8th June; it may be worth checking that our reply hasn't been misrouted to your spam folder. We look forward to seeing you again and hopefully having another chance to provide you with an outstanding service. In the meantime, please do let me know if there's anything we can do to help. Kind regards, Pure Luxuries Customer Care

“I had to return my choice because I did not like the actual item but was very impressed because it was easy and I got a full refund and free postage.”

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“Fantastic quality and a great price and super fast delivery very well packed such good service and product that I am looking to buy another bag as I have no qualms in using this organisation again a big thank you from a very happy customer”

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“A superb choice of classic leather accessories.”

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“Easy ordering,promt reply,safely delivered.Thought emboss would have been sligthly larger”

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“I ordered bag and purse both are super quality will purchase again”

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Pure Luxuries London is rated 4.9 based on 6,125 reviews