Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,147 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,147 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely purse. Good quality leather, plenty of card slots, and pockets. I would have preferred the coin purse to be slightly larger, which is why I've only given 4 stars. That aside, exactly what I wanted.”

Helpful Report

Dear Coleen, Thank you so much for your wonderful 4-star rating of Pure Luxuries London! We truly appreciate your support and are thrilled to hear that you are pleased with your purchase. We're glad to know that you find the purse lovely and appreciate the good quality leather, as well as the ample card slots and pockets. Your feedback about the coin purse is duly noted, and we apologize for any inconvenience caused. We constantly strive to improve our products based on valuable feedback like yours. We hope that despite this small concern, the purse still meets your expectations and serves you well. Thank you again for your kind review, and should you have any further questions or suggestions, please don't hesitate to reach out to us. We're always here to assist you. Warm regards, Faye Customer Support Team Pure Luxuries London

“Beautiful quality leather, well made, excellent service and delivery”

Helpful Report

Dear Dena, Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your support. We're thrilled to hear that you loved the beautiful quality leather and found our products well made. Providing excellent service and timely delivery is something we take pride in, so it's fantastic to know that we met your expectations. We look forward to serving you again in the future! Best regards, Pure Luxuries London

“Lovely bad and great colour”

Helpful Report

Hi Mary, Thank you for your review, glad to hear you love and the colour is great. Thank you, Faye

“Pure Luxuries almost has bags in every colour. I have never had so many bags in my wardrobe. Some small some extremely large, depending on my needs for the day. The pricing is more than fair. Delivery is excellent. Can honestly say I don’t know about returns or refunds as I have never had to use this service. Just hoping for a sage green bag that I can buy to add to my collection.”

Helpful Report

Dear Beverly, Thank you so much for your stellar 5-star rating of Pure Luxuries London! We truly appreciate your kind words and are thrilled to hear that you are enjoying our wide range of bags. It's always a pleasure to know that our customers are satisfied with the variety we offer, from small to extremely large bags that cater to different needs throughout the day. We are glad that you find our pricing fair and that our delivery service has met your expectations. Your continued support means the world to us. As for returns or refunds, we hope that your impeccable satisfaction continues, and we strive to provide an exceptional experience to ensure that you never need to use this service. Moreover, we're delighted to inform you that we do have a range of bags available in the enchanting shade of sage green. We believe it would make a wonderful addition to your collection. Feel free to peruse our website or reach out to our helpful customer service team if you need any assistance in finding the perfect bag. Thank you again for your fantastic feedback, Beverly. We look forward to serving you for many more delightful bag additions to your wardrobe! Best regards, Faye Pure Luxuries London

“Great priced bag delivered within suggested time frame. I needed a slightly larger cross body bag and this definitely suits my needs.”

Helpful Report

Hello Victoria, Thank you for your review, glad to hear you found one that suits your needs. We look forward to serving you again. Thanks, Faye

“Lovely great quality bags, excellent quick service. It's the company I go to when I fancy a new bag! Great prices too.”

Helpful Report

Hello Ruby, Thank you for your 5 star review, glad to hear that you think our bags are great quality and you received excellent service from us :) We hope to see you shopping with us again soon. Thanks, Faye

“The style and quality of the shoulder bag i ordered is amazing for the price i paid. Very prompt delivery everything was just fantastic, i would recommend Pure Luxuries London to anyone.”

Helpful Report

Hi Linda, Thank you so much for your 5 star review, we really appreciate it. We are very happy to hear that you will recommend us to everyone. Many thanks, Faye

“Bought as a gift. Great item Great price . Quick delivery.”

Helpful Report

Hi Russel, Thanks for your review, we appreciate it :) Many thanks, Faye

“Leather blue bag beautiful colour feels and smells lovely very happy with the service I will order from this company again .”

Helpful Report

Hello Paula, Thank you so much for your 5 star review, we truly appreciate your support. Glad to hear you think your bag is beautiful :) Warm regards, Faye

“Really nice handbags made from soft leather which look far more expensive especially when purchased in the sale.”

Helpful Report

Dear Christine, Thank you so much for your fantastic 5-star rating of Pure Luxuries London! We truly appreciate your support and are thrilled to hear that you had a great experience. We couldn't agree more with your kind words about our handbags. They are meticulously crafted from soft leather to provide a luxurious feel, and we take pride in offering products that look far more expensive, especially when purchased during our sales. Your appreciation means the world to us! Once again, thank you for your feedback and for choosing Pure Luxuries London. We look forward to serving you again in the future. Best regards, Faye

“I ordered a shoulder bag for my daughter but unfortunately it was a bit narrow,I then tried a little patience bag but alas she didn't like the shade of red,I am still looking though because they are excellent quality and excellent value, it was very easy to return each bag postage free,I am extremely pleased with my Keira bag,I will certainly shop with you again.”

Helpful Report

Hello Kathleen, Thank you for your review, sorry to hear that your daughter didn't find something she liked. We do have a lot to offer, I'm sure she can find something she likes. Great to hear you thought our overall service was excellent, we strive to be the best for our customers. Many thanks, Faye

“High quality leather goods at such a reasonable price. I have a beautiful crossover bag, purse and added to my collection with a large leather shopper. I love it. Comfortable to carry and roomy for my little purchases.”

Helpful Report

Hello Carol, Thank you for your 5 star review, very happy to hear you have a few products from us now. Its lovely to hear when our customers love us and keep buying from us. Many thanks, Faye

“Delighted with recent purchase Price excellent Service and delivery quick No complaints whatsoever”

Helpful Report

Hello Moira, Thank you for your lovely review, glad to hear everything was excellent from start to finish for you. Warm regards, Faye

“Bought for my Wife’s Birthday and couldn’t ask for much more, very nice product at very reasonable price and delivered very quickly but most importantly she likes them.”

Helpful Report

Hello David, Thank you for your review, it's lovely to hear that your wife likes them both. Thanks again, Faye

“Love my new bags , great delivery , great price and lovely leather . I will be back for more ,thank you .”

Helpful Report

Hello Julie, Thank you for your review Julie, we really appreciate your kind words. We can't wait to see you back for more :) - Thanks, Faye

“Delighted with my two new leather bags. The wrong colour was sent for one of my purchases, but the error was quickly, and painlessly, sorted out with Pure Luxuries usual courtesy and speed. A joy to deal with!!”

Helpful Report

Dear Rosie, Thank you so much for your fantastic 5-star rating of Pure Luxuries London! We greatly appreciate your support and are thrilled to hear that you are delighted with your two new leather bags. We apologise for the mix-up with the wrong color in one of your purchases, but we are delighted that our team was able to rectify the error swiftly and without any hassle. At Pure Luxuries, we always strive to provide exceptional customer service, aiming to uphold our usual courtesy and speed. It brings us immense joy to know that you had a positive experience dealing with us. Should you need any assistance in the future, please do not hesitate to reach out. We look forward to serving you again soon and ensuring that your next shopping experience with us is equally delightful! Warm regards, Pure Luxuries London Team

“The handbag and purse are excellent, Lovely soft leather. The delivery was very quick and on time. Would recommend them.”

Helpful Report

Hello Carole, Thank you for your review, lovely to hear that your purchases from us were excellent. Thank you for the future recommendations. Warm regards, Faye

“Easy website to navigate. Lovely quality products that don't disappoint on delivery”

Helpful Report

Hello Denise, Thank you for your review, we really appreciate the kind words. Glad you found the website easy to navigate and that you love the the products :) Thanks, Faye

“The quality of the leather is beautiful. The price reflects the quality. Only downside is that the fasteners on the strap are not tight enough-the strap comes loose easily. Apart from that the bag is really lovely.”

Helpful Report

Dear Marea, Thank you so much for your glowing 5-star rating of Pure Luxuries London! We truly appreciate your feedback and are delighted to hear that you find the quality of our leather beautiful. At Pure Luxuries London, we take pride in using only the finest materials to ensure our products meet the highest standards. We also understand your concern about the fasteners on the strap not being tight enough, and we apologize for any inconvenience caused. We appreciate you bringing this to our attention and rest assured, we are continuously working to improve the functionality of our products. Nevertheless, we are thrilled to hear that you find our bag truly lovely and we hope it continues to serve you well. Thank you again for your support, and should you have any further suggestions or feedback, please do not hesitate to reach out. Warm regards, Faye

“Always get my bags from here …soft leather lots of styles and great sales too Good delivery and nicely packaged”

Helpful Report

Hello Eileen, Thank you for 5 star review, great to hear you have purchased from us before and have had great shopping experience with us. Many thanks, Faye

Pure Luxuries London is rated 4.9 based on 6,147 reviews