Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,119 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,119 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bag I bought was very well made. I returned the bag because the seize was too small, although I knew the seizes. I would recommend this seller.”

Helpful Report

Hello Annemarie, Thanks for your review, we appreciate the time taken. Sorry the size was not quite right for you. Many thanks

“Zagallo' Black Leather Messenger Bag Very pleased with purchase. As described but it would have been beneficial for the description of the product to either, included the colour of the lining which was an orange/red or, showed a picture of the lining. Very nice but probably not everyone’s cup of tea. I wasn’t aware of the colour until I opened the item! Good quality leather. Bought as a gift and greatly received. Would highly recommend company and product.”

Helpful Report

Hi, Sorry to hear about the lining. We are currently changing styles for 2020 which now have natural cotton lining. However, we still have old styles which can be sent out. Sorry for the inconvenience. Thanks for the review :)

“First class products and service. Many thanks”

Helpful Report

Hi Keith, Thanks for the review :) Many thanks,

“I live my bag and the service was prompt and efficient.”

Helpful Report

Hi, Thanks for your review, we really appreciate it :)

“I have ordered several handbags through Pure Luxuries and have only ever experienced very good, prompt service. Any returns are also handled in a very efficient manner.”

Helpful Report

Hi Janella, Thanks for your 5 star review, we appreciate your comments. We are glad to hear our returns service is easy to use as well. Many thanks,

“Bought a beautiful leather bag for my partner. Great value and excellent quality leather. Try to change you postal packaging though. He guessed what it was before he opened it 🙄”

Helpful Report

Hi, Thank you for the lovely review, we really appreciate it. We are sorry he had guessed what it was - we are trying to use the best eco packaging which will be coming shortly this year. Many thanks,

“I paid an extra £2 for my item to be specially gift wrapped and I received a bag and string to do it myself? I could have just used a bag I had myself in that case.”

Helpful Report

Hi, Thanks for the review and feedback. On our website it does refer to it as a gift bag. We are sorry that your expecting in the gift bag - due to parcel carries it would be very hard for this to be kept undamaged as it would mos likely come with defects due to couriers. We are currently in talks with sorting this issue out. Many thanks,

“Bought a lovely leather bag as a gift. Quality was great and so was the price. I did return as recipiant preferred another one I'd purchase for choice. I returned bag, this was easy to do and i was refunded quickly. Thanks”

Helpful Report

Hi Suzanne, Thanks for your review on our service, we are glad that the process was easy for you. Many thanks,

“Got a lovely handbag from Pure Luxuries. Because it's free delivery and returns I was able to order two styles for comparison which was great as one was perfect and the other not suitable for me. I would certainly use them again when shopping for accessories.”

Helpful Report

Hi, Thanks for your lovely review we appreciate you taking the time to review us :) Many thanks,

“Quick delivery and good quality product”

Helpful Report

Hi, Thanks for the review, we really appreciate you taking the time to review us. Many thanks,

“Speedy Delivery. Bag excellent quality. Looks classy. Perfect for essentials!”

Helpful Report

Hi, Thanks for your review. Glad to hear you like the bag quality. Many thanks,

“The wallet I bought was excellent quality and was exactly what I wanted. It was also a very competitive price. My only complaint is that the pocket for notes was not large enough for the current £20 note but hopefully when the new smaller notes are introduced they may fit without folding.”

Helpful Report

Hello Michael, Thank you for your review we appreciate you taking the time. Thanks also for the feedback, we are aware that some of our wallets do not hide the £20 notes which we are currently trying to rectify on new designs. Many thanks,

“Lovely bag ..beautiful and soft..lots of pockets inside etc ..love it”

Helpful Report

Hello Gillian, Glad you loved the bag. Thanks for the review much appreciated. Many thanks

“Excellent bag, beautifully styled, so easy to order and quick delivery, would definitely recommend.”

Helpful Report

Hi Tina, Thank you for your lovely review. Much appreciated :) Many thanks

“Very pleased with my purchase.”

Helpful Report

Hi, Thanks for your review, glad to hear your are pleased with your purchase. Many thanks,

“Beautiful bag and fast delivery service. Bag was well packaged meaning the leather wasn’t damaged”

Helpful Report

Hi Joanne, Thanks for your review we really appreciate you taking the time to review us Many thanks

“Beautiful, well made products. Second time i have brought one of your bags, and i am very happy. I would recommend you to anyone looking for good quality leather products.”

Helpful Report

Hello Rebecca, Thanks for your lovely review, we really appreciate you reviewing us :) Many thanks,

“Excellent quality leather wallet at a great price!”

Helpful Report

Hi, Many thanks for the review, glad to hear you liked your wallet.

“The product arrived within two days of placing the order.”

Helpful Report

Hi, Thanks for the review. Many thanks,

“Lovely leather Conker shoulder bag, Quality purchase in sale, Arrived quickly V happy”

Helpful Report

Hello Sheila, Thank you for your lovely review :) Many thanks,

Pure Luxuries London is rated 4.9 based on 6,119 reviews