Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,151 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,151 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Attractively-priced product lived up to expectations and was delivered on time.”

Helpful Report

Hi Trevor, Thank you for your 5 star review, we appreciate your time. Glad to hear that we lived up to your expectations and delivery was on time. Thanks, Faye

“Item as described and matched my shoes well, quick delivery, will use again”

Helpful Report

Hi Liz, Thank you for your review, lovely to hear it matched your shoes as well :) Thanks, Faye

“I have now bought three beautiful bags from you, and I love each and everyone of them. The quality is amazing and colour choices are great too. I will always buy my bags from you in future,I think they are amazing prices, Thankyou.”

Helpful Report

Hi Carol, Thank you for your review, and we appreciate your thoughts. Very happy to hear that you will always buy bags from us in the future. Thanks, Faye

“I have had a few pieces of bags and purses for 3 years now and everything is beautiful and l lovely selection, arrives very quickly and well packed.”

Helpful Report

Hello Jo, Thank you for your 5 star review. Lovely to hear that you have had a few leather bags from us and have been supporting us for 3 years, we truly appreciate your support. Warm regards, Faye

“Purchased navy Astley bag in sale as a replacement for a Radley - it is absolutely fantastic - what a bargain and fantastic quality. My second bag from Pure Luxuries and certainly not my last.”

Helpful Report

Hello Ashley, Thank you for your 5 star review, we really appreciate it. Lovely to hear that it won't be your last bag from us, we appreciate your continued support. Thanks, Faye

“Excellent company easy to deal with and prepared to go the extra mile to help out with any problems related to orders or stock.”

Helpful Report

Hi Michael, Thank you for your feedback for us and for taking the time to review us :) we appreciate it Thanks, Faye

“A lovely backpack, which I'm keeping. Didn't read the description properly (I was just focused on the type of leather) but if I'd paid full price of £169 I would have been very disappointed at the fact that the straps are material and not leather”

Helpful Report

Dear Elaine,Thank you so much for taking the time to leave a 4-star rating for Pure Luxuries London. We truly appreciate your feedback and we're glad to hear that you are enjoying your lovely backpack. We understand that sometimes it's easy to miss certain details in the product description, especially when you're focused on the type of leather. However, we apologise for any confusion caused regarding the material of the straps. Once again, we thank you for your review and we hope that despite this small oversight, you still find great value in your purchase. If you have any further questions or concerns, please don't hesitate to reach out to us. Best regards, The Pure Luxuries London Team

“Order arrived super quick and excellent quality.”

Helpful Report

Hello Nita, Thank you for your review, we really appreciate you taking the time to support us. Thanks, Faye

“Oh My Gosh! I really thought there was a catch with the price of this beautiful bag. The leather is top class and the furniture really sets it off. It arrived within 2 days beautifully packed. I am blown away with this bag so much that I have just ordered another one. I have paid more than this for faux leather. So happy! I would urge anyone thinking about Pure Luxuries London to definitely order one of these awsome bags.”

Helpful Report

Hello Mal, Thank you so much for your 5 star review and your kind comments for us. We really do appreciate it, and we completely agree about the faux leather, as well it's not good for the planet having plastic bags. Many thanks, Faye

“Have received two bags from the sale, both lovely and extremely good value at £29 each. Leather looks and feels good quality and they are very well made. I have nothing negative to say and will certainly be choosing Pure Luxuries for any future bag purchases.”

Helpful Report

Hello Pam, Thank you so much for your lovely 5 star review, we really appreciate it. We are very glad to hear that you will be coming back for future purchases 🙂 Many thanks, Faye

“My order arrived in less than 48 hours, with free delivery, and was very well packaged. The leather is beautiful, not so soft that it won’t last, but not so stiff as to be unwieldy. The cashmere blue is a beautiful soft blue grey that goes with lots of colours. The bag is unlined, so a traditional ‘saddle bag’ design, with just one internal cotton pocket - given the choice I’d have liked it completely lined, but with such a huge reduction of mor than 80 per cent due to potential scratching on the clasp (there wasn’t any that I could see), I’ll happily live without a lining. So pleased, I think I’ll order the blush too …. Finally, I wouldn’t hesitate to buy more and different models fromj the company, you get excellent quality leather bags all stunning designs and colours - for the price of high street PVC rubbish. What’s not to love?”

Helpful Report

Dear Gillian, Thank you so much for your wonderful 5-star rating of Pure Luxuries London! We are thrilled to hear that you are extremely satisfied with your purchase. We are glad to know that your order arrived in less than 48 hours, with free delivery, and was well-packaged. We take great care in ensuring that our products reach our customers in excellent condition and in a timely manner. We are also pleased to hear that you are satisfied with the quality of the leather. Our aim is to provide products that are not only beautiful but also durable. It is great to know that the leather is not too soft that it won't last, yet not too stiff to be unwieldy. We are delighted that you are so pleased with your purchase that you are considering ordering the blush color as well. We assure you that you will receive the same level of quality and stunning design. Once again, thank you for your kind words and for choosing Pure Luxuries London. We strive to provide our customers with excellent quality leather bags at reasonable prices, surpassing the offerings of high street PVC rubbish. We look forward to serving you again in the future. Best Regards, Faye

“A beautiful bag and just what I was looking for. You would never guess the price from the superb quality leather”

Helpful Report

Hello Lizzy, Thank you for your review, we really appreciate your feedback. Great to hear that the price and quality is up to your standard. Thanks, Faye

“Delighted with my Ambleside bag,great quality, fast free delivery,highly recommend”

Helpful Report

Hello Jackie, Thank you for your review and kind comments for us. We really appreciate it. Thanks, Faye

“This company is the best! Excellent quality, great customer service, bargain price! Will definitely recommend and use again in the future.”

Helpful Report

Hello Christine, Thank you for your kind words, we appreciate you! Fantastic to hear you would recommend and purchase from us again in the future. Thanks, Faye

“Lovely leather cross-body handbag ..”

Helpful Report

Hello BB, Thank you for taking the time to review us, very happy to hear you love your leather cross body bag. Warm regards, Faye

“I can’t remember the last time I purchased a bag of such good quality. Bought it at a reduction with a voucher so extremely happy with a real leather bag at an amazing price.”

Helpful Report

Hello Nicola, thank you for your 5 star review and for leaving a photo of your purchase, we appreciate it :). Glad to hear you think our bags are brilliant quality and love the price. Thank you for supporting us, it means the world to us. Thanks, Faye

“Service, quality and price are amazing”

Helpful Report

Hello Kathleen, Thank you for your 5 star review we really appreciate it. We are glad to hear you think the service, quality and price is amazing we pride ourselves on trying to make our customers happy as well as producing great quality. Thanks, Faye

“Beautiful Handbag, much admired, looks classy! Strong leather and a great shape.”

Helpful Report

Hi Doreen, Thank you for your 4 star review, happy to hear you think your purchase is beautiful. We would love to see a photo of it with yourself for our socials :) Many thanks, Faye

“Gorgeous quality handbags at amazing prices (I’ve bought three so far). Excellent service, delivery was quick and I haven’t returned anything. Just Fabulous! Thank you Pure Luxuries London.”

Helpful Report

Hi Jane, Thank you for your review, we really appreciate it. Lovely to hear you haven't returned anything. Thank you again for your support, we hope to see you again in the future. Thanks, Faye

“Ordered a handbag for myself and a tote bag for my granddaughter. She was so thrilled and I even had her initials put on the bag. Both bags were such good quality and the delivery was so quick. Very impressive service.”

Helpful Report

Hello Brehm, Thank you for your 5 star review, lovely to hear that you and your granddaughter were thrilled with your purchases from us. We'd love to see a photo so we could post it on our socials. Thanks, Faye

Pure Luxuries London is rated 4.9 based on 6,151 reviews