Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,078 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,078 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely bag, nice finish, quick delivery. Bit disappointed because there are no sides or ‘floor’ piece on the bag - just two pieces of leather sewn together, which restricts space inside.”

Helpful Report

Hello Heather, Thank you for your feedback and for choosing our bag! We are pleased to hear you found the finish lovely and the delivery quick. However, we are sorry to hear that you were disappointed with the lack of sides or a 'floor' piece. We appreciate your input and will consider it for future improvements to our designs. Warmest regards, Faye

“Delivered next day”

Helpful Report

Hello Ceri, Thank you for taking the time to review us. We are very happy to hear that your purchase was delivered next day and you are satisfied with your experience with Pure Luxuries London. Many thanks, Faye

“Very pleased with my purchase lovely soft leather backpack bag nice size holds a lot but not too bulky, arrived Very quickly and well packed”

Helpful Report

Hello Mrs J, Thank you for your kind words and fantastic review of Pure Luxuries London. We hope you love your purchase and look forward to you shopping with us again soon. Thanks, Faye

“Very fast delivery, and excellent prices”

Helpful Report

Dear Mrs Bird, Thank you so much for your 5-star rating of Pure Luxuries London! We truly appreciate your kind words and support. We're thrilled to hear that you had a great experience with us. Your review mentioning "Very fast delivery, and excellent prices" is truly appreciated. We strive to provide our customers with the best possible service and value, so it's wonderful to know that it did not go unnoticed. Once again, thank you for your amazing feedback and for choosing Pure Luxuries London. We look forward to serving you again in the future. Best regards, Faye

“Very happy”

Helpful Report

Thanks for letting us know you're pleased. If there's anything else you'd like to share or if you have any questions, feel free to reach out. Thanks, Faye

“Lovely handbag, excellent quality. Delivery within days as stated. So impressed also today purchased a new purse! .”

Helpful Report

Thank you for your feedback, Christine! We're delighted to hear that you love your handbag and are impressed with the quality and quick delivery. Enjoy your new purse as well! Warmest regards, Faye

“Easy to order online, very quick delivery, I wanted a bucket bag with over body straps and I wasn’t disappointed the bag is gorgeous .”

Helpful Report

Thank you for your lovely review, Sandra! We're so glad to hear that you found the online ordering process easy and the delivery quick. It's wonderful to know that the bucket bag with over body straps met your expectations and that you find it gorgeous. Enjoy your new bag! Many thanks, Faye

“These bags are gorgeous, the leather is soft. I have bought 3 handbags and a clutch bag. I love Pure Lucuries London, affordable and genuine!”

Helpful Report

Dear Sue, Thank you so much for your fantastic 5-star rating of Pure Luxuries London! We are thrilled to hear that you love our products and have had such a positive experience with us. "These bags are gorgeous, the leather is soft. I have bought 3 handbags and a clutch bag. I love Pure Luxuries London, affordable and genuine!" - Your kind words truly warm our hearts and motivate us to continue delivering high-quality, affordable, and genuine products. We greatly appreciate your support and hope to have the pleasure of serving you again soon. Please don't hesitate to reach out if you have any further needs or if there's anything else we can assist you with. Once again, thank you for choosing Pure Luxuries London! Warm regards, Faye

“Purchased another Pure Luxuries bag at a great price in their sale. As always, an easy transaction with speedy delivery. I have never been disappointed with the service they give.”

Helpful Report

Thank you for your continued support! We're thrilled to hear that you had another great experience with our sale, easy transaction, and speedy delivery. It's wonderful to know that our service consistently meets your expectations. Warmest regards, Faye

“Really pleased with the cross body bag. Lovely soft leather, all well finished. I will buy from you again”

Helpful Report

Thank you so much for your kind words! We're delighted to hear that you love the crossbody bag and appreciate the soft leather and quality finish. We look forward to having you shop with us again! Best wishes, Faye

“I ordered the Felicity bag. It arrived quickly and is gorgeous. Beautifully crafted with that signature leather smell. Makes me feel very special for an affordable price.”

Helpful Report

Thank you for your lovely review! We're thrilled to hear that the Felicity bag arrived quickly and that you're enjoying its beautiful craftsmanship and signature leather scent. It's wonderful to know it makes you feel special without breaking the bank. We appreciate your support! Best wishes, Faye

“Had been looking around for a bag for my best friends birthday for a while (with different companies too). I decided to go with Pure Luxuries London and I’m so glad I did. From ordering to delivery I was kept updated. When I opened the delivery bag I could smell the leather. The bag is beautiful, I’m delighted with my purchase.”

Helpful Report

Thank you so much for choosing Pure Luxuries London for your best friend's birthday gift! We're delighted to hear that you had a great experience from ordering to delivery. The smell and quality of genuine leather are indeed special, and we're glad you love the bag. We hope your friend loves it just as much! 😊

“So pleased with my handbag. Exactly as described and so soft. Ordering and delivery excellent. Will definately be ordering another.”

Helpful Report

Hello Denise, Thank you so much for your wonderful review! We're thrilled to hear that you're pleased with your handbag and that it met your expectations. We take pride in our product quality and customer service, so it's great to know you had a positive experience with ordering and delivery. We look forward to serving you again soon! 😊 Many thanks, Faye

“I have purchased 2 bags from here and they are fabulous. The leather is beautifully soft with fantastic colours to choose from. May need to get another one. Delivery was quick.”

Helpful Report

Dear Jane, Thank you so much for your glowing 5-star rating of Pure Luxuries London! We greatly appreciate your kind words and taking the time to share your positive experience. We are delighted to hear that you have purchased two bags from us and find them fabulous. Our team takes great pride in sourcing the finest leather and ensuring that it is beautifully soft, just as you described. It's wonderful to hear that our variety of fantastic colors has caught your eye as well. Your satisfaction means the world to us, and we're thrilled that our quick delivery service met your expectations. Once again, thank you for your support and for considering another purchase with Pure Luxuries London. We look forward to serving you again soon! Best regards, Faye

“I'm so happy with my bag ,so classy ruck sack and plenty of compartment, very stylish, plenty of compliments from workmates and the smell of leather is purely enticing , thank you!!”

Helpful Report

Dear Norma, Thank you so much for your wonderful 5-star rating of Pure Luxuries London! We truly appreciate your kind words and are thrilled to hear that you are happy with your bag. We're delighted that the ruck sack is not only classy but also well-equipped with plenty of compartments. It's fantastic to know that it adds a stylish touch to your everyday outfits and that you've received compliments from your workmates. Moreover, we couldn't agree more about the enticing smell of leather. It's something truly special, isn't it? Once again, thank you for your support and appreciation. We're honored to have you as a satisfied customer. If there's anything else we can assist you with, please don't hesitate to reach out. Warm regards, Faye

“Really nice quality stylish leather bags. Such a great price. Will be buying more and would recommend to anyone.”

Helpful Report

Hello Bev, Thank you for your review, we really appreciate your support. Amazing to hear that you will be buying more from us and recommend to people. Many thanks, Faye

“Fantastic service fantastic bags”

Helpful Report

Hello Lisa, Thank you for your review, lovely to hear that our service was fantastic and our products are too :) Warm regards, Faye

“My bag is lovely really pleased with it”

Helpful Report

Hi Susan, Thank you very much for your review, we really appreciate your kind words. Many thanks, Faye

“I have had a few bags from this company & been very happy with them, had comments from a number of people. The bags I’ve purchased are very well made, love the colours & the prices are great. I would recommend”

Helpful Report

Dear June, Thank you so much for your fantastic 5-star rating of Pure Luxuries London! We truly appreciate your kind words and continued support. We're delighted to hear that you have been satisfied with our bags, and it's even better to know that you've received compliments from others. We take great pride in crafting well-made products with beautiful colors, and we always strive to offer competitive prices. Your recommendation means the world to us! We look forward to providing you with more exceptional products in the future. Best regards, Faye

“Bag arrived very quickly - just lovely - exactly as described Thank you so much Sue Knight”

Helpful Report

Hi Sue, Thank you for review, were happy to hear that your bag arrived quickly. We appreciate your support for us :) - Thanks, Faye

Pure Luxuries London is rated 4.9 based on 6,078 reviews