Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,097 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,097 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Pure Luxuries London 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with my purchase excellent quality, have purchased from here before and would recommend.”

Helpful Report

Hi Rogers, Thank you for your review and kind words. Lovely to hear you have purchased from us before as well and thanks for the recommendations. Thanks, Faye

“Very pleased with all items purchased, delivery time impressive, value for money first c!ass. First time l have used Pure Luxuries but l bet it won't be the last. Nice to be able to keep up with JONES at sensible prices”

Helpful Report

Thank you so much, Corngirl, for your wonderful 4-star rating of Pure Luxuries London! We are thrilled to hear that you are very pleased with all the items you purchased from us. We take pride in providing impressive delivery times and ensuring that our products offer great value for money. We are delighted to have had the opportunity to serve you for the first time, and we can assure you that it won't be the last. We agree, it's nice to be able to keep up with JONES at sensible prices. Thank you again for your support, and we look forward to serving you even better in the future!

“Bought two bags recently for birthday presents. They are lovely and fantastic quality. Pure luxuries service is also amazing. Bags arrived within 5 days by royal mail.”

Helpful Report

Hello Fiona, Thank you for your glowing review of our company. Lovely to hear that you purchased two of our bags and the quality is fantastic and our service was excellent. Many thanks, Faye

“Great product, really good service,”

Helpful Report

Hi John, Thank you for your review and feedback on our service. Warm regards, Faye

“A lovely bag, very good value thank you 😊”

Helpful Report

Hi Karen, Thank you for your 5 star review,, glad to hear to you think our products are good value and your bag is lovely. Many thanks, Faye

“Love my new handbag wanted large gab bag found beautiful soft leather one for amazing price this is my 3rd one frompure luxuries always fast delivery”

Helpful Report

Hello Julie, Thank you so much for your 5 star review, we appreciate your support for our company. Amazing to hear that this is your 3rd bag from us and you have always experienced fast delivery from us. Thanks, Faye

“Lovely leather bag at a good price. Ordering was very easy and I was kept updated on delivery etc. Bag arrived well packaged and on time. Will definitely be purchasing more bags from Pure Luxuries.”

Helpful Report

Thank you so much, VWdancer, for your fantastic 5-star rating of Pure Luxuries London! We are thrilled to hear that you found our leather bag lovely, and that it came at a good price. We also appreciate your kind words about our easy ordering process and regular delivery updates. It brings us joy to know that your bag arrived in impeccable condition and on time. We are grateful for your support, and we can't wait to assist you with more bag purchases in the future. Thank you again for choosing Pure Luxuries London!

“Attractively-priced product lived up to expectations and was delivered on time.”

Helpful Report

Hi Trevor, Thank you for your 5 star review, we appreciate your time. Glad to hear that we lived up to your expectations and delivery was on time. Thanks, Faye

“Item as described and matched my shoes well, quick delivery, will use again”

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Hi Liz, Thank you for your review, lovely to hear it matched your shoes as well :) Thanks, Faye

“I have now bought three beautiful bags from you, and I love each and everyone of them. The quality is amazing and colour choices are great too. I will always buy my bags from you in future,I think they are amazing prices, Thankyou.”

Helpful Report

Hi Carol, Thank you for your review, and we appreciate your thoughts. Very happy to hear that you will always buy bags from us in the future. Thanks, Faye

“I have had a few pieces of bags and purses for 3 years now and everything is beautiful and l lovely selection, arrives very quickly and well packed.”

Helpful Report

Hello Jo, Thank you for your 5 star review. Lovely to hear that you have had a few leather bags from us and have been supporting us for 3 years, we truly appreciate your support. Warm regards, Faye

“Purchased navy Astley bag in sale as a replacement for a Radley - it is absolutely fantastic - what a bargain and fantastic quality. My second bag from Pure Luxuries and certainly not my last.”

Helpful Report

Hello Ashley, Thank you for your 5 star review, we really appreciate it. Lovely to hear that it won't be your last bag from us, we appreciate your continued support. Thanks, Faye

“Excellent company easy to deal with and prepared to go the extra mile to help out with any problems related to orders or stock.”

Helpful Report

Hi Michael, Thank you for your feedback for us and for taking the time to review us :) we appreciate it Thanks, Faye

“A lovely backpack, which I'm keeping. Didn't read the description properly (I was just focused on the type of leather) but if I'd paid full price of £169 I would have been very disappointed at the fact that the straps are material and not leather”

Helpful Report

Dear Elaine,Thank you so much for taking the time to leave a 4-star rating for Pure Luxuries London. We truly appreciate your feedback and we're glad to hear that you are enjoying your lovely backpack. We understand that sometimes it's easy to miss certain details in the product description, especially when you're focused on the type of leather. However, we apologise for any confusion caused regarding the material of the straps. Once again, we thank you for your review and we hope that despite this small oversight, you still find great value in your purchase. If you have any further questions or concerns, please don't hesitate to reach out to us. Best regards, The Pure Luxuries London Team

“Order arrived super quick and excellent quality.”

Helpful Report

Hello Nita, Thank you for your review, we really appreciate you taking the time to support us. Thanks, Faye

“Oh My Gosh! I really thought there was a catch with the price of this beautiful bag. The leather is top class and the furniture really sets it off. It arrived within 2 days beautifully packed. I am blown away with this bag so much that I have just ordered another one. I have paid more than this for faux leather. So happy! I would urge anyone thinking about Pure Luxuries London to definitely order one of these awsome bags.”

Helpful Report

Hello Mal, Thank you so much for your 5 star review and your kind comments for us. We really do appreciate it, and we completely agree about the faux leather, as well it's not good for the planet having plastic bags. Many thanks, Faye

“Have received two bags from the sale, both lovely and extremely good value at £29 each. Leather looks and feels good quality and they are very well made. I have nothing negative to say and will certainly be choosing Pure Luxuries for any future bag purchases.”

Helpful Report

Hello Pam, Thank you so much for your lovely 5 star review, we really appreciate it. We are very glad to hear that you will be coming back for future purchases 🙂 Many thanks, Faye

“My order arrived in less than 48 hours, with free delivery, and was very well packaged. The leather is beautiful, not so soft that it won’t last, but not so stiff as to be unwieldy. The cashmere blue is a beautiful soft blue grey that goes with lots of colours. The bag is unlined, so a traditional ‘saddle bag’ design, with just one internal cotton pocket - given the choice I’d have liked it completely lined, but with such a huge reduction of mor than 80 per cent due to potential scratching on the clasp (there wasn’t any that I could see), I’ll happily live without a lining. So pleased, I think I’ll order the blush too …. Finally, I wouldn’t hesitate to buy more and different models fromj the company, you get excellent quality leather bags all stunning designs and colours - for the price of high street PVC rubbish. What’s not to love?”

Helpful Report

Dear Gillian, Thank you so much for your wonderful 5-star rating of Pure Luxuries London! We are thrilled to hear that you are extremely satisfied with your purchase. We are glad to know that your order arrived in less than 48 hours, with free delivery, and was well-packaged. We take great care in ensuring that our products reach our customers in excellent condition and in a timely manner. We are also pleased to hear that you are satisfied with the quality of the leather. Our aim is to provide products that are not only beautiful but also durable. It is great to know that the leather is not too soft that it won't last, yet not too stiff to be unwieldy. We are delighted that you are so pleased with your purchase that you are considering ordering the blush color as well. We assure you that you will receive the same level of quality and stunning design. Once again, thank you for your kind words and for choosing Pure Luxuries London. We strive to provide our customers with excellent quality leather bags at reasonable prices, surpassing the offerings of high street PVC rubbish. We look forward to serving you again in the future. Best Regards, Faye

“A beautiful bag and just what I was looking for. You would never guess the price from the superb quality leather”

Helpful Report

Hello Lizzy, Thank you for your review, we really appreciate your feedback. Great to hear that the price and quality is up to your standard. Thanks, Faye

“Delighted with my Ambleside bag,great quality, fast free delivery,highly recommend”

Helpful Report

Hello Jackie, Thank you for your review and kind comments for us. We really appreciate it. Thanks, Faye

Pure Luxuries London is rated 4.9 based on 6,097 reviews