Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,078 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,078 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Write Your review

Tell us how Pure Luxuries London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pure Luxuries London 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fab leather tote bag… amazing sale price.”

Helpful Report

Dear Ceri, Thank you so much for giving Pure Luxuries London a 5-star rating! We truly appreciate your kind words and are delighted to hear that you had such a wonderful experience with us. We're thrilled that you love our products, and we couldn't agree more with your sentiment about our fab leather tote bag. It's a real showstopper! The fact that you managed to snag it at an amazing sale price makes it even better. Thank you once again for choosing Pure Luxuries London, and we look forward to assisting you with any future purchases! Warm regards, Faye

“I ordered 3 purses in your sale for presents, they were at a very good price and arrived on time as advised. I am very very happy with the colour, quality and style of the purses. Which I must say are as good as the bags I have previously purchased”

Helpful Report

Dear Christine, Thank you so much for awarding Pure Luxuries London with a stellar 5-star rating! We truly appreciate your support and kind words. We are thrilled to hear that you are extremely satisfied with your recent purchase from our sale. It brings us great joy to know that our purses not only met but exceeded your expectations in terms of colour, quality, and style. We take tremendous pride in maintaining the same level of excellence that you have experienced with our bags in the past. Furthermore, we are delighted to hear that your order arrived promptly as advised. Ensuring a timely delivery is a top priority for us, as we understand the importance of receiving your items on time. Once again, thank you for choosing Pure Luxuries London, and we hope to serve you again in the future. Should you require any further assistance, please do not hesitate to reach out to us. Warmest regards, Faye

“Very nice navy blue belt, good quality, had already purchased a black one and was very happy with, so ordered blue one. Very nicely packed and quick delivery very pleased with everything.”

Helpful Report

Dear Sylvia, Thank you so much for your wonderful 5-star rating of Pure Luxuries London! We truly appreciate your kind words and are thrilled to hear that you loved our very nice navy blue belt. It's great to know that you found it to be of good quality, and we are honored that you chose to purchase both a black and blue one from us. We're also pleased to hear that you were impressed with how nicely our products are packed and the quick delivery service we provided. Customer satisfaction is extremely important to us, and it's delightful to know that you are pleased with everything. Once again, thank you for your support and for sharing your positive experience with us. We look forward to serving you again in the future! Warm regards, Faye Pure Luxuries London Customer Support

“Amazing service and quality.”

Helpful Report

Hi Margaret, Thank you for review, we love to hear that you think our service is amazing. Best regards, Faye

“I have bought several bags for myself, family and friends from Pure Luxuries. The quality and price are excellent.”

Helpful Report

Dear Wendy, Thank you so much for your wonderful 5-star rating of Pure Luxuries London! We truly appreciate your support and are thrilled to hear that you have had such a great experience with us. We're delighted to be your go-to destination for luxury bags, and it means the world to us that you've chosen Pure Luxuries for yourself, your family, and friends. Your trust in our brand and products is incredibly valued. We take great pride in offering high-quality items at attractive prices, and it is rewarding to hear that our commitment to excellence resonates with you. We will continue striving to deliver exceptional products and customer service, ensuring that you and your loved ones always have access to the best. Once again, thank you for your kind words and for being a fantastic patron of Pure Luxuries London. We look forward to serving you again in the future. Best regards, Faye

“I love the quality of your bags and they are good value ,but unfortunately I returned the last one I ordered as I already had one a similar colour,I thought orchid would be a red not fucshia.”

Helpful Report

Dear Kathleen, Thank you so much for your fabulous 5-star rating of Pure Luxuries London! We are thrilled to hear that you love the quality of our bags and find them to be great value. Your support means the world to us! We're sorry to hear about the inconvenience you faced with the color of the bag you last ordered. We understand how frustrating it can be when expectations don't align. Please know that we take your feedback seriously and will strive to improve our product descriptions to avoid any confusion in the future. Once again, thank you for your amazing rating and for being a valued customer. We truly appreciate your support! Warm regards, Faye

“Love this bag thank you”

Helpful Report

Hi Valerie, Thank you for your review and kind words. We appreciate you purchasing from us :) Best regards, Faye

“Very fast free delivery from Pure Luxuries, absolutely love my bag. Ordered earrings last year and they’re beautiful, best thing about both are that I got them on clearance too. Thank you all”

Helpful Report

Thank you so much for your wonderful review! We're thrilled to hear that you love your bag and earrings. It's great to know that our fast free delivery and clearance deals made your shopping experience even better. We appreciate your support and look forward to serving you again!

“The handbag and purse that have delivered are gorgeous”

Helpful Report

Hi Kay, Thank you for your review and lovely words. We are happy that you love your purchases from us. Thanks, Faye

“Excellent service,price and beautiful handbags.”

Helpful Report

Hi Mrs P, Thank you for your kind review. We are happy to hear that everything was excellent for you :) Best regards, Faye

“Beautiful colours, nice leather, not exactly what I needed but return was simple and refund was quick, will use again.”

Helpful Report

Hi Jennifer, Thank you for your review, we appreciate your honest feedback. We are happy to hear that the refund was quick and simple. Always good to hear you will come back, and we hope you can find something that is more suited to you. Thanks, Faye

“Great service, fantastic products and even better if you find something you love in the sale.”

Helpful Report

Thank you for your fantastic review! We're thrilled to hear you enjoyed our service and products. It's always a bonus to find something you love in the sale! If you ever need any assistance or have more feedback to share, feel free to reach out.

“Excellent customer service. Products are amazing”

Helpful Report

Thank you for your kind words! We're delighted to hear that you had an excellent experience with our customer service and that you love our products. Your satisfaction is our top priority, and your feedback is greatly appreciated. If you ever need anything else, we're here to help! Thanks, Faye

“As always 1st class service with 1st class leather products & 1st class delivery. Would always recommend to family & friends. But a bit disappointing you no longer offer personalisation. Thank you.”

Helpful Report

Dear Carole, Thank you so much for your incredible 5-star rating of Pure Luxuries London! We truly appreciate your support and the time you took to leave us this wonderful review. As always, we are thrilled to provide you with our 1st class service, alongside our exquisite leather products and unbeatable delivery. Your recommendation to your loved ones means the world to us! We deeply apologize for any disappointment caused by our decision to no longer offer personalisation. We understand how special and unique that feature was, and we are continuously working to enhance our range of offerings. Once again, thank you for your kind words and for being an incredible advocate for our brand. We look forward to serving you and your family again in the future! Warm regards, Faye

“Very happy with bag, longer strap is useful”

Helpful Report

Hi Catherine, Thank you for your feedback! We're glad to hear that you're happy with the bag and find the longer strap useful. Enjoy using it! Best regards, Faye

“Wonderful product and fabulous price. Great web page to navigate and speedy delivery. All pluses and no negatives.”

Helpful Report

Hi Lorraine, Thank you for your fantastic review! We're thrilled to hear that you found our product wonderful and our prices fabulous. It's great to know you had a positive experience with our website and delivery service. Best regards, Faye

“I have now bought a number of bags from this company. I’ve been delighted with them all. Beautiful quality, reasonable prices and quick delivery. I intend to make another purchase soon.”

Helpful Report

Dear June, Thank you so much for your incredible 5-star rating of Pure Luxuries London! We truly appreciate your kind words and support. We are absolutely thrilled to hear that you have purchased a number of bags from our company and have been consistently delighted with each one. It brings us great joy to know that our products have met your expectations in terms of beautiful quality and reasonable prices. Additionally, our team takes pride in ensuring speedy deliveries, so we're glad to hear that you've had a positive experience in that regard as well. Your loyalty means the world to us, and we are honored to have you as a valued customer. If there is anything else we can assist you with, please don't hesitate to reach out. We can't wait to serve you again soon! Best regards, Faye

“Easy to order, great site to navigate. Item as described, delivered within 48 hours, packaged well. I'm over the moon with my men's hoddle bag, it's stylish, the stitching is first class. I don't normally write reviews, but as lm so impressed with Pure Luxuries I had to give them the credit as it's well deserved.”

Helpful Report

Dear Tim, Thank you so much for taking the time to give Pure Luxuries London a 5-star rating! We truly appreciate your kind words and are delighted to hear that you had a positive experience with us. We're thrilled to know that you found our website easy to navigate and that your order arrived swiftly within 48 hours. We take great care in packaging our products to ensure they reach our customers in perfect condition, so it's wonderful to hear that you were satisfied with the packaging. We're even more thrilled that you're over the moon with your men's Hoddle bag! We strive to offer stylish and high-quality products, so it's fantastic to hear that the bag met your expectations. The first-class stitching is indeed one of the details we focus on to provide the best craftsmanship possible. Thank you again for sharing your experience, Tim. Your review means a lot to us, and we're so glad that we could meet and even exceed your expectations. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We're always here to help. Warm regards, Faye Pure Luxuries London

“Bag arrived and it’s beautiful, quick delivery and the smell of the leather was a just lovely while opening the package.”

Helpful Report

Hi Sharon, Thank you so much for your lovely review! We're delighted to hear that you love the bag and appreciated the quick delivery. The smell of fresh leather is indeed wonderful. Enjoy your new bag! Best regards, Faye

“Good fast delivery and excellent value. I’ve bought a couple of handbags from Pure Luxuries and I would buy again. Quality is really great.”

Helpful Report

Hi Lette, Thank you for your wonderful feedback! We're delighted to hear that you’re happy with the fast delivery and the quality of our handbags. We appreciate your continued support and look forward to serving you again. Best regards, Faye

Pure Luxuries London is rated 4.9 based on 6,078 reviews