Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,151 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,151 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love this bag, it is really stunning, with black and brown together, also a lovely size. It will be well used, and I'm sure admired.”

Helpful Report

Thank you so much for your fantastic review, Jean! We're overjoyed to hear that you absolutely love your bag and find the black and brown combination stunning. It's wonderful to know that its size is just right for your needs. Your appreciation means the world to us, and we hope it brings you many compliments! We look forward to serving you again soon! 😊 - Thanks, Faye

“I am delighted with this bag it's beautiful.”

Helpful Report

“Very pleased with my bag, the price and service. Would definitely use Pure Luxuries again. Also a previous bag which I purchased was not quite what I was looking for upon seeing it - I returned it hassle free and my money was refunded. Very good service”

Helpful Report

Thank you so much for your fantastic review, Jan! We're thrilled to hear that you're pleased with your bag and the service you received. It's also great to know you had a hassle-free return experience with your previous purchase. Your satisfaction means everything to us at Pure Luxuries London. We can't wait to welcome you back again soon! 😊 - Best, Faye

“I had a pure luxuries leather over body bag for nearly10 years and decided to get a new one as mine is a bit battered (but i still use it) these bags are long lasting, durable, functional, stylish and excellency made. Very much worth the price.”

Helpful Report

Thank you so much for your wonderful review, Eddie! We're absolutely thrilled to hear that you've been enjoying your Pure Luxuries leather over body bag for nearly a decade. It's fantastic to know that you find our bags long-lasting, durable, stylish, and excellently made. Your loyalty truly means a lot to us, and we're grateful for your kind words about their value. We look forward to providing you with another amazing bag that will serve you just as well! 😊 - Best, Faye

“Very pleased with my new bag. Arrived on time.”

Helpful Report

Thank you so much for your wonderful review, Mrs! We're delighted to hear that you're pleased with your new bag and that it arrived on time. Your satisfaction truly means the world to us. We look forward to seeing you again at Pure Luxuries London soon! 😊 - Best, Faye

“Quick delivery,unfortunately the bag was pressed flat inside polythene bag. There was no packing inside the bag, the shape completely squashed flat. I had to put packing paper inside to try and regain shape. So disappointed as the blush bag is lovely design. My previous purchases have arrived perfect.”

Helpful Report

Hi Sheila, thank you for sharing your thoughts with us. We’re glad to hear that you loved the design of the blush bag! However, we’re truly sorry to learn that it arrived in less than perfect condition. We appreciate your feedback regarding the packaging and will definitely look into it to ensure our products arrive beautifully shaped. If there’s anything else we can assist you with, please feel free to reach out. We hope to serve you better in the future! 😊 - Thanks, Faye

“Very good quality bags beautiful leather. Also very good service. Thank you.”

Helpful Report

Thank you so much for your lovely review, Laraine! We're thrilled to hear that you appreciate the quality of our bags and the beautiful leather. It's also fantastic to know that our service met your expectations. Your satisfaction is our top priority, and we can't wait to serve you again at Pure Luxuries London! 😊 - Best, Faye

“Excellent customer service. Problem solved same day with replacement sent out immediately for returned item. All superb quality goods at very reasonable prices with speedy postal delivery. Love the leather bags, jewellery and accessories.”

Helpful Report

Thank you so much for your fantastic review, Diane! We're delighted to hear that you had a positive experience with our customer service and that we were able to resolve your issue promptly. It's wonderful to know that you love our leather bags, jewellery, and accessories, and that you find our prices reasonable along with speedy delivery. Your satisfaction is our priority, and we can’t wait to welcome you back to Pure Luxuries London soon! 😊 - Best, Faye

“Good size bag suitable for crossbody. 2 zip pocets with zips. Smaller pocket in each. I would have liked a zip across the smaller inside pockets to carry cash and bank cards. Lovely inside lining. Delivery very quick. Well worth the money.”

Helpful Report

Thank you so much for your wonderful review, Rosamund! We're thrilled to hear that you find your bag to be the perfect size for crossbody use and that you appreciate the zip pockets. Your feedback about the smaller inside pockets is invaluable, and we’ll certainly take that into consideration. We’re also glad that you liked the lovely lining and that your delivery was speedy. Your support means a lot to us, and we can’t wait to welcome you back to Pure Luxuries London soon! 😊 - Best, Faye

“I have a few Concker bags already and recently bought Nikita in snorkel blue which is a gorgeous colour and Drew in dark tan which is also lovely. I'm really pleased with all my bags from Pure Luxuries, lovely leather, well made and good value. They are my 'go to' site when I want to buy a bag.”

Helpful Report

Thank you so much for your glowing review, PJoB! We’re absolutely thrilled to hear that you’re pleased with your Concker bags and the gorgeous colors of Nikita and Drew. It’s wonderful to know that you find our products well-made and great value. Your support means the world to us, and we look forward to being your 'go to' site for years to come! 😊 - Best, Faye

“Good size for my handbag, very pleased”

Helpful Report

Thank you so much for your wonderful review, Ann! We're delighted to hear that you’re pleased with the size of your handbag. It's always our goal to provide products that fit seamlessly into our customers' lives. We appreciate your support and look forward to welcoming you back to Pure Luxuries London soon! 😊 - Best, Faye

“I have bought from Pure Luxuries before. It has a good website and offers quality leather bags at affordable prices. Service is excellent. I am delighted with my purchase.”

Helpful Report

Thank you so much for your fantastic review, Patricia! We're delighted to hear that you had a great experience shopping with us and that you’re pleased with the quality of our leather bags. Your kind words about our service truly inspire us to keep delivering the best. We can't wait to have you back at Pure Luxuries London again soon! 😊 - Best, Faye

“Just Perfect”

Helpful Report

Thank you so much for your amazing review, Joanne! We're thrilled to hear that you found your experience with us to be just perfect. Your kind words truly inspire us to continue delivering exceptional products and service. We can't wait to welcome you back to Pure Luxuries London soon! 😊 - Best, Faye

“Beautiful handbag which my daughter was really happy. Stylish and great quality.”

Helpful Report

Thank you so much for your lovely review, Bev! We're overjoyed to hear that your daughter is happy with her beautiful handbag. It's fantastic to know that you appreciate the stylish design and great quality of our products. Your support means a lot to us, and we can't wait to welcome you back to Pure Luxuries London soon! 😊 - Best, Faye

“Delighted with quality of product. Would highly recommend - thank you”

Helpful Report

Thank you so much for your wonderful review, Mairi! We're absolutely thrilled to hear that you are delighted with the quality of our product. Your recommendation means the world to us, and we truly appreciate your support. Looking forward to welcoming you back to Pure Luxuries London soon! 😊 - Best, Faye

“I fell victim to a crypto scam, but contacting harrylucy*977 @*gmail.*com made the refund process quick and easy.”

Helpful Report

Hi Leo, Thanks for your message, but it seems this may have been posted to the wrong company. We don’t have any affiliation with cryptocurrency or refund services - we’re a leather goods brand focused on handbags and accessories. Please be cautious of sharing personal or financial information publicly, and we hope you're able to get the support you need from the appropriate channels. Wishing you all the best. Faye

“Absolutely gorgeous, thank you. superb quality, design and value for money. Great packaging and delivery. 5*”

Helpful Report

Thank you so much for your fantastic review, SB! We're thrilled to hear that you found our products to be gorgeous and of superb quality. It's wonderful to know you appreciated the design and value for money, as well as the packaging and delivery. Your kind words motivate us to keep delivering the best experience possible. We look forward to serving you again! 😊 - Thanks, Faye

“Rose conka was beautiful very fast delivery”

Helpful Report

Thank you so much for your lovely review, Chloe! We're delighted to hear that you found the 'Rose' Conkca Bag beautiful and that your delivery was fast. Your satisfaction is our top priority, and we can’t wait to serve you again soon! 😊 - Thanks, Faye

“Excellent pictures of the items ordered. Colour choices great ( but is there a green you could inveigle in?). Items delivered promptly, well packaged and as described. A friend was so taken with my cross body bag she can promptly ordered one too!”

Helpful Report

Thank you so much for your amazing review, Mary! We're thrilled to hear that you loved the pictures and the variety of color choices. A green option sounds like a fabulous idea, and we appreciate your suggestion! It’s great to know that your friend was inspired to order a cross body bag too. Your support means so much to us, and we look forward to delighting you with more of our products in the future! 😊 - Thanks, Faye

“My husband bought me a navy cross body bag in January I love it so much I ordered another tan colour. The leather is amazing & the quality of these bags are high end but I very good price. No doubt I’ll order another. Delivery was excellent quick & very well packaged. Thank you”

Helpful Report

Thank you so much for your wonderful review, Mary! We're absolutely delighted to hear how much you love your navy cross body bag and that you decided to add a tan one to your collection. The quality of our leather bags is something we pride ourselves on, and it’s fantastic to know you appreciate it. We're also glad to hear that your delivery experience was excellent. Your continued support means the world to us, and we can't wait to help you find your next favorite bag! 😊 - Thanks, Faye

“I have had 2 bags from you, very pleased with the quality of the bag's,”

Helpful Report

Thank you so much for your wonderful review, Carole! We're thrilled to hear that you’re pleased with the quality of your bags. Your satisfaction means everything to us, and we can’t wait to assist you with more luxurious items in the future! 😊 - Thanks, Faye

Pure Luxuries London is rated 4.9 based on 6,151 reviews