Pure Luxuries London Reviews

4.9 Rating 6,116 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,116 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Write Your review

Tell us how Pure Luxuries London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pure Luxuries London 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time buying from this company, so I was not sure what to expect as I had spotted their advert on Facebook. I loved the shape and colour of the shoulder/handbag they were advertising, and it was considerably reduced, so I was not sure what would arrive. The handbag arrived within 5 days of purchase and I love it, the quality is excellent, it is exactly as described, I can use it as a shoulder bag or as a strap bag for my wrist. The leather is soft and supple, the lining is a champagne/cream colour, the clasps are a gold metal colour. There is a large outside zipped pocket and 3 internal pockets, plenty of room for phone, makeup, etc. I don't like a large heavy bag as they cause my shoulders/back to ache, this bag is perfect for me. It arrived within 5 days, well packaged and was an excellent price, I have no hesitation in recommending this company, the advert was true to my purchase.”

Helpful Report

Hi Gillian, Thank you for your detailed and thoughtful review! We're thrilled to hear that you love your new handbag and found the quality excellent. It's great to know that the bag's shape, colour, and features met your expectations, and that it arrived quickly and well-packaged. We appreciate your recommendation and are glad you had a positive experience with us. Warm regards, Faye

“I love my shoulder bag prompt service brilliant”

Helpful Report

“Services second to none.”

Helpful Report

Thank you so much for your amazing review, Lesley! We're delighted to hear that you found our services to be second to none. Your satisfaction is what we strive for every day, and your kind words truly motivate us. We look forward to welcoming you back for more luxurious experiences! 😊 - Thanks, Faye

“Love my new handbag and thank you for excellent service”

Helpful Report

Thank you so much for your lovely review, Sandra! We're thrilled to hear that you love your new handbag and are pleased with our service. Your support means everything to us, and we hope to see you again soon for more luxurious finds! 😊 - Thanks, Faye

“Absolutely love this bag, it is really stunning, with black and brown together, also a lovely size. It will be well used, and I'm sure admired.”

Helpful Report

Thank you so much for your fantastic review, Jean! We're overjoyed to hear that you absolutely love your bag and find the black and brown combination stunning. It's wonderful to know that its size is just right for your needs. Your appreciation means the world to us, and we hope it brings you many compliments! We look forward to serving you again soon! 😊 - Thanks, Faye

“Good quality and good service.”

Helpful Report

Thank you for your wonderful review, Joan! We're thrilled to hear that you found our quality and service to be top-notch. Your satisfaction is our priority, and your kind words truly inspire us to keep delivering the best. We can't wait to welcome you back for more luxury soon! 😊 - Thanks, Faye

“The delivery was quick and the bag well packed. I was kept informed throughout. The price was good and the quality of the bag excellent. Very pleased with this purchase.”

Helpful Report

Thank you for your wonderful review, Jennifer! We're delighted to hear that you had a smooth delivery experience and that your bag was well packed. It’s fantastic to know that you’re pleased with both the quality and the price. Your satisfaction truly makes our day! We can’t wait to welcome you back for more luxury soon! 😊 - Thanks, Faye

“Fast delivery. Good quality leather bag, nice and big for a every day use. Many thanks!”

Helpful Report

Thank you for your amazing review, C! We're thrilled to hear that you're pleased with the fast delivery and the quality of your leather bag. It's great to know that it meets your needs for everyday use. We truly appreciate your kind words and look forward to serving you again soon! 😊 - Thanks, Faye

“Query of changing delivery address was resolved promptly and delivery was on time.”

Helpful Report

Thank you for your fantastic review, Folashade! We're so pleased to hear that your query regarding the delivery address was resolved promptly and that your delivery was on time. Your satisfaction is so important to us, and we truly appreciate your feedback. We look forward to serving you again in the future! 😊 - Thanks, Faye

“Lovely quality goods, delivered promptly. Thank you.”

Helpful Report

Thank you so much for your kind review, Edith! We're delighted that you enjoyed the lovely quality of our goods and that they arrived promptly. Your satisfaction means the world to us, and we truly appreciate your support. We look forward to having you back again soon! 😊 - Thanks, Faye

“Absolutely delighted with my 3rd purchase of brown leather tote bag before Christmas and my recent one of a black belt. Both superb quality, delivery as promised.”

Helpful Report

Thank you so much for your wonderful review, Veronica! We're absolutely thrilled that you're delighted with your third purchase and your new black belt. It means a lot to us that you appreciate the superb quality and timely delivery. Your continued support is truly valued, and we can't wait to serve you again! Wishing you a fabulous holiday season! 😊 - Thanks, Faye

“The bags from pure luxury are very good quality and an affordable price, unfortunately I can't seem to get the correct one to suit me,I am not giving up though,I will keep looking.”

Helpful Report

Thank you so much for your thoughtful review, Kathleen! We're delighted to hear that you find our bags to be of great quality and affordable. It can sometimes take a bit of time to find the perfect match, and we fully support your ongoing search. If you ever need assistance or guidance, please don’t hesitate to reach out. We're here to help! Wishing you the best in your hunt for the ideal bag, and we look forward to having you back soon! 😊 - Thanks, Faye

“Great quality item, swiftly dispatched”

Helpful Report

Thank you so much for your fantastic review, David! We're thrilled to hear that you found your item to be of great quality and that it was dispatched swiftly. Your satisfaction is our priority, and we truly appreciate your support. We look forward to serving you again soon! 😊 - Thanks, Faye

“Really pleased with my two bag purchases. One for me, one for a gift. The leather is really good, they arrived quickly, well packed - very happy customer.”

Helpful Report

Thank you so much for your lovely review, Eleanor! We're delighted to hear that you're pleased with your bag purchases and the quality of the leather. It's wonderful that they arrived quickly and well packed—your satisfaction is our priority! We truly appreciate your support and hope your gift recipient loves their bag just as much. Looking forward to welcoming you back soon! 😊 - Thanks, Faye

“I now have a few bags from this company, the quality of the leather is fantastic. If you have a problem for whatever reason just send an email and it should be answered really quickly and the problem put right. Can't fault them at all really, brilliant company.”

Helpful Report

Thank you so much for your wonderful review, Janice! We're thrilled to hear that you’re enjoying your bags and appreciate the quality of our leather. It’s great to know that our customer service has been helpful for you as well. Your support means the world to us, and we’re here to ensure you have a brilliant experience every time you shop with us! Looking forward to serving you again soon! 😊 - Thanks, Faye

“Nice handbag but very small! I didn’t measure it before I purchased it! The picture made it look bigger.”

Helpful Report

Thank you for your honest feedback, Jacky! We're glad to hear you liked the handbag, though we understand sizing can be tricky. We always recommend checking the measurements provided to ensure it meets your expectations. Your input helps us improve, and we appreciate your support! If there's anything else we can assist you with, please let us know. Happy shopping! 😊 - Thanks, Faye

“I am very pleased with my bag I wanted a small bag and very surprised how much I have got in it looks very nice and a beautiful colour that looks great with all outfits”

Helpful Report

Hi SK, Thank you for your review, and I’m delighted to hear you're pleased with your bag! It’s wonderful that it meets your needs and complements your outfits so well. We're committed to offering stylish and functional products, and your feedback truly means a lot to us. If you have any further questions or need assistance, feel free to reach out anytime. Best regards, Faye Pure Luxuries London

“Great bag, lovely quality. Speedy service and delivery. Great price. Have now bought several as it's a great product 👌”

Helpful Report

Thank you so much for your amazing review, Michelle! We're thrilled to hear that you love the quality of your bag and appreciated our speedy service and delivery. It's fantastic to know you found it at a great price and have come back for more! Your support means everything to us, and we can't wait to serve you again soon! 😊 - Thanks, Faye

“I am so thrilled with this company! I looked at so so many for a bag! Great choice. Absolutely stunning bag in gorgeous packaging and fast delivery. Will definately purchase from Pure Luxuries again and will pass on my great experience.”

Helpful Report

Thank you so much for your fantastic review, Shane! We're absolutely delighted to hear how thrilled you are with your stunning bag and the gorgeous packaging. It's wonderful to know that our fast delivery met your expectations! We truly appreciate your kind words and look forward to welcoming you back for your next purchase. Spread the word, and thanks for choosing Pure Luxuries! 😊 - Thanks, Faye

“Delivery was good and bag as described But dose not feel the best quality”

Helpful Report

Hi A, thank you for your review. We're pleased to hear that you were satisfied with the delivery and that the bag matched its description. However, we’re sorry to hear that the quality didn’t meet your expectations. Your feedback is invaluable to us, and we’ll be sure to take it into consideration as we strive to improve our offerings. If there’s anything more we can assist you with, please don’t hesitate to reach out! 😊 - Thanks, Faye

“I placed my order for a bag but made a mistake and Dan at customer services was so quick to respond and sorted out my issue for me, even though it was gone 5pm. The bag arrived just a few days later so very quick delivery. The bag was perfect - a great price and just as advertised. It was so well packaged too and there was even a returns bag included (not needed I hasten to add). I have used this company twice now and both times the bag has been perfect, customer service one of the best I have experienced, and so would not hesitate to use again in the future next time I need a new bag.”

Helpful Report

Thank you so much for your wonderful review, Moira! We're delighted to hear that Dan could assist you promptly and that your bag arrived just a few days later. It's fantastic to know that you found it perfect and well-packaged! Your praise for our customer service means a lot to us, and we can't wait to welcome you back for your next luxurious purchase. Thanks for being such a loyal customer! 😊 - Thanks, Faye

Pure Luxuries London is rated 4.9 based on 6,116 reviews