Pure Dental Health Reviews

Name: Pure Dental Health
Address: Perenn House, City Road,, Perenn House, City Road,, Cornwall
Rating: 4.81

4.8 Rating 57 Reviews

95 %

of reviewers recommend Pure Dental Health

Company Reviews

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4.8

Based on 57 reviews

Customer Service
Communication Channels	Telephone

About Pure Dental Health:

Our clients care and service is our priority. We are often told by our clients that the dental treatments we have provided have dramatically improved their quality of life. For us, it’s about you not having to worry or think about your teeth. You just have to get on enjoying your life to the full.

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Phone:

01872 222404

Email:

smile@puredentalhealth.co.uk

Location:

Perenn House, City Road,,
Perenn House, City Road,
Cornwall
TR1 2JL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I have had Pure Dental as my dentist for 5 years. In that time I have had 3 Crowns and 3 implants. The work was skillfully performed with very little pain. I have found the team professional and responsive. I would highly recommend them”

Helpful Report

Posted 1 year ago

“I have been going to Pure Dental for years. Everyone from the dentists to the staff are friendly and professional . I was very anxious about my appointment but Dr Graham and Layla put me at ease and explained everything . My gratitude to Graham goes beyond the stars , thank you so much.”

Helpful Report

Posted 2 years ago

“I have had treatment with Michelle and her assistant Mandy over the past 18th months, of which they were both very professional, caring and listened to my needs. Michelle gave me all the options to make my teeth look better, and was never pushy. Her gentleness and consideration was second to none. I am delighted with the results and would recommend anybody who is nervous or doesn't like the dentist to see Michelle, she will put you at ease and do an amazing job. All the staff in reception were very pleasant and nothing was too much trouble if i had to re arrange appointments. A very nice practise indeed!!”

Helpful Report

Posted 2 years ago

“I am in shock and tears after the experience I have just had on the telephone to this practice. The woman I spoke to was very abrupt and showed me absolutely no empathy or understanding whatsoever. In fact she appeared defensive and going out of her way to be obnoxious to me. I explained that I had a nasty virus in 2014 which left me with debilitating post viral symptoms for years & a lifelong illness/lifelong medication. I was previously healthy. It took 5 years before I started to feel anywhere near normal again. I expect anyone with any empathy at all might understand that I really want to avoid covid. Surely most people by now (especially in the medical field) understand that vaccines don't prevent long covid. I told her that as a result of my experience I had several questions regarding what measures the practice has in place to protect people from Covid. I then asked if it was a convenient time or should I call back another time. I was nothing but polite. She told me I could speak now. She opened the subject of protective measures with "none of our customers or staff have to wear masks anymore". I asked "including in the surgery?" to which she replied "oh no we wear them in there". A kind person would have surely opened with "don't worry, everyone masks in the surgery". I would happily wait outside. I know people have different attitudes towards covid. I don't ask people to mask in a waiting room. But OBVIOUSLY I care about what I'm at risk of in a surgery. I'd be mad to put myself at risk again of another Lord knows how many years being ill and stuck indoors again. I asked her about hepa filters and it turns out yes they have those but she only volunteered the information regarding which protective measures are now no more and in a defensive manner. It has taken me months to psych myself up to make dental enquiries. I've avoided Covid by being uber cautious. Even my doctor said I may be susceptible to long covid in light of my previous experience. Yes I am scared of going through that again and whilst I take responsibility for my own protection, obviously I'm vulnerable whilst maskless in a dentist's chair! This was my 1st call! I wasn't after any sympathy, I just wanted to know what the covid procedure was and I had hoped my reasons for enquiring would be met with some understanding! I've worked in high communication roles for years. There are ways you talk to people. I am especially disgusted that this was a person working within the medical field. When she told me staff don't test for covid I simply said "OK thank you, I will leave it". She replied "that's absolutely fine" in the most defensive and sarcastic manner. It implied "we wouldn't want you here anyway". I didn't at any point show any judgement re the lack of precautions. I didn't lose my temper despite the fact I feel so disgusted by her attitude. I'm postponing the calls again. I'm too upset now. I just hope I encounter another surgery with some empathetic staff or I may have to compile an email because I feel scared to ask! Yes we are all aware it is the "law" now that you don't have to take care of others but some people just choose to anyway. Covid is NOT over and even if the initial infection is mild you can end up with long covid.”

Helpful Report

Posted 2 years ago

“Thank you to Graham and Layla this morning. I have an anxiety problem when it comes to dental injections and they couldn't have been more supportive and understanding . I had two fillings with virtually pain free injections thanks to Graham's skill,calmness and reassurance. Layla was equally kind and put me at ease. I also really appreciated the welcome given by the lovely reception staff ...they were very friendly and upbeat . I can't recommend this practice highly enough for those more anxious patients and just about everyone else . As a Team they are professional and convey confidence in their patients .”

Helpful Report

Posted 2 years ago

“I am a nervous patient but Michele was amazing she explained everything that was going to happen in a calm manner, my fear disappeared she was extremely patient and understanding totally put me at ease,also Mandy who supported me throughout, I cannot thank you enough for giving me my smile back, in all an amazing Team both in reception and Dental staff, I would highly recommend you, A Huge Thank You.”

Helpful Report

Posted 2 years ago

“What a key role Millie plays in doing everything possible to find me an early appointment for an unexpected problem. As a new patient, this is super impressive! I then met Michelle and both she and her assistant were extremely professional and thorough. A great team!”

Helpful Report

Posted 2 years ago

“I experienced excellent service from the reception team, dental nurses & dentists Alan & Mark throughout my implant treatment & I cannot rate then all high enough! At all times I felt well cared for & everything about the whole procedure was properly explained to me & any questions I had were always promptly answered. I would not hesitate to recommend them to anyone looking for a top-notch dentist & shall be staying there as a continuing patient on one of their very reasonable monthly payment plans. Thank you to all who were involved throughout my treatment for the excellent service provided.”

Helpful Report

Posted 2 years ago

“Just finished a course of treatment by dentist Michele and dental nurse Mandy. Professional, courteous, always took plenty of time to explain the next steps in detail and make sure I fully understood. The end result exceeded my expectations and I'm delighted with my new smile.”

Helpful Report

Posted 2 years ago

“Another visit with Hygienist Nicky who is amazing I'm so nervous puts me at ease. Would highly recommend her and my first treatment with Alan was also great”

Helpful Report

Posted 2 years ago

“What a great experience! They managed to schedule me in for an appointment quickly even though I was a new patient. Mike was pleasant and informative, I will definitely be using this dentist in the future!”

Helpful Report

Posted 2 years ago

Thank you so much for sharing your positive experience Jade! It’s great to know that you felt well looked after. What a wonderful review!

Posted 2 years ago

“I'm in the process of have work done on my teeth a the moment and I would like to thank Ann for being so helpful and accommodating as my working hours are a nightmare.”

Helpful Report

Posted 2 years ago

Thank you so much for sharing your positive experience! It’s great to know that you felt well looked after and that we managed to cater to your working hours! We will pass on your wonderful review to all those concerned. Until next time. The Pure Team.

Posted 2 years ago

“Best dentist I have visited! I have been backwards and forwards over the years to different dentists while badly in need of cosmetic dentistry. At pure dental I felt at ease and happy to proceed. Over the moon with my new smile :)”

Helpful Report

Posted 2 years ago

Thank you so much for sharing your positive experience! So happy to hear that you are over the moon with your new smile. Will pass on your wonderful review to all those concerned. Until next time. The Pure Team.

Posted 2 years ago

“Going to the hygienist I was very anxious but Fiona made me feel really relaxed and calm.”

Helpful Report

Posted 3 years ago

Thank you so much for sharing your positive experience! It’s great to know that you felt relaxed and calm in our dental practice. Thats exactually what we strive to achive here at Pure. Until the next time, have a wonderfull day. The Pure Team.

Posted 2 years ago

“I cannot praise this practice enough! The reception staff, the dental nurses, hygienist Viola and the wonderful Dental practitioner Michelle Hickey have all made a trip to the dentist a positive experience. I’m no longer an anxious patient, I now look forward to my appointments and taking each step towards my new smile 😃”

Helpful Report

Posted 3 years ago

Thank you so much for your kind words! It’s incredibly rewarding for us to hear that you no longer feel anxious about a trip to the dentist and that you’re looking forward to your new smile!

Posted 3 years ago

“The service was excellent. All the staff really friendly and the dentist brilliant. Would recommend to anyone.”

Helpful Report

Posted 3 years ago

What a lovely review! Thank you for taking the time to share the positive experience you’ve had at Pure Dental Health. You’ve made our day!

Posted 3 years ago

“Treated for a root canal infection by Grham but once done I experienced severe pain he told me to contact my Gp?”

Helpful Report

Posted 3 years ago

We’re very sorry to hear that you are unhappy with the service you received from us. All of our dentists, including Graham, are committed to doing all that they can to provide the highest level of service that we can to our patients. Some tenderness and pain is common immediately after root canal treatment and this is something that Graham routinely warns patients’ about before treatment starts. Unfortunately, dentists are limited legally in the drugs that they can prescribe to manage pain, therefore, in some circumstances we do advise patients to contact their GP as GP’s can legally prescribe stronger painkillers than we can.

Posted 3 years ago

“250 miles from home, with raging tooth pain including infection Michelle and her team came to my rescue. Friendly, empathetic and a professional service which could not have been bettered. Her emergency treatment saved our holiday without question. Can't recommend Pure Dental Health more highly.”

Helpful Report

Posted 3 years ago

Thank you for leaving such positive comments about us Tim! We’re so pleased to have been able to help to get you out of pain so that you were able to enjoy your holiday in the beautiful Cornwall! We’re glad to have been able to help!

Posted 3 years ago

“I cannot praise this dental practice enough, from the reception staff, viola the hygienist, Dentist Michelle Hickey and the dental nurses. Everyone at Pure Dental Health has changed my whole dental experience from an extremely anxious patient to looking forward to each stage of my new smile. Thank you 😃”

Helpful Report

Posted 3 years ago

Thank you so much for sharing your positive experience! It’s great to know that we have changed your dental experience from anxious to a positive one. Will share your review with the team, it means so much to us to help you. Until next time. The Pure Team.

Posted 2 years ago

“I was very nervous about visiting the dentist but decided to go to pure dental. Michelle made me feel at ease and advised me of the treatment and all costs involved which was very helpful so i had to have six teeth and and full dentures made she really made sure these were perfect fit. So i had the treatment done and i didnt have any pain and my teeth are really great i cant thank her and her team enough i can now smile again i would highly recommend her and her team at pure dental.”

Helpful Report

Posted 3 years ago

Thank you for your wonderful review Mr Lawrence! Giving our patients their smile back is one of the most rewarding things that we do. It’s great to know that you felt well-informed and well looked after throughout your treatment too. What wonderful feedback! Go and confidently share your new smile with the world!

Posted 3 years ago

Pure Dental Health is rated 4.8 based on 57 reviews